Added on January 3, 2016, by Reviewer757700
Review: July/August 2013 I took my 2001 ******* ******* to Jackson's Automotive because the window on the drivers side would not go up; and, the windshield wipers when not in use or in use stayed up and not down; and, I also had my car inspected by them at this time. I have receipts and I have photos of the problems I am having; and, I have witnesses as well.After the repair the window would go down but if put completely down it sounded like a machine gun going off. The windshield wipers now went down when not in use, but when in use, went up and down from up instead of down position as it should. I took the car back and they tried to fix the window, but did not; and, this is when *** Jackson began to tell me he had to order a part and he would phone me when it came in. I would wait weeks and then stop by and he would tell me the part had not come in yet; and, I would wait weeks and go back and he would tell me the same thing again. Also, when they last did have the panel off to look at the window, it was not put back properly and would pull out and I would push it back toward the door. Then screws fell out of the panel and the door kept falling off and I would put it back with one screw that was in the panel. A few months ago I needed other work, but then did not take it there because they had not done this work right.I went back a few weeks ago, and *** said to bring the car in on June 3; but, when I got there he had told one of his workers that the part he had gotten was bad also, and he would have phoned me but he didn't have my number. I showed the worker the panel that kept coming off the door. The worker took the two screws (I have photos of them) and put one screw in to hold the door in place until *** received the part. This did not hold. I took the car back and *** put a longer screw in to hold the panel in place. Not only did it not hold, I could not open the door to get out. I went back a second time with this, on the 5th, and *** took the panel off and told me he had toDesired Settlement: get clamps to hold it on. My clothes are being ruined because a tar type glue is all over the exposed door, and to open a window I have to reach to the floor for the part that hangs there. I don't believe he has any intention of fixing this, and he charged me close to $400 before. I want the work done right and I want him to pay for my damaged clothes. Another mechanic said he should not have left the panel off like that and he suggested I contact you. I can't afford to pay twice for work
***** ****** came in, by appointment, with her 2001 ******* *******, on 8/22/13. At this time, we did Emissions Test & State Inspection. For State Inspection, she needed a tie rod end replaced. We also re-synched the wipers, they wouldn't park in the down position. She also wanted us to check her driver's door power window which wasn't working. We replaced the motor & regulator with after-market parts from the parts store. We had to improvise to anchor the motor since the plastic shroud that it should be attached to was broken. (the plastic part not sold at after-market parts stores & only sold at dealer as a whole assembly) We told her we would look for that part at the junk yards. (every time we locate one used, turns out they are broken also) At completion of this work, everything worked fine. The charge of the window job was $178.39. The charge for the wipers was $31.80.
This is the only invoice, billing her for these jobs. All other invoices in her history are for other jobs, none of which are related to these jobs.
From this point on, I don't have exact dates because we have not billed her anything more for these jobs.
She came back, several days later, without an appointment, saying the window quit working again. We ordered in another motor & regulator. She came back for us to swap them out. When we removed the motor, found it was totally destroyed to the point that the 'guts' of the motor were exposed. Not a common occurrence. We assumed this was a defective part. This time, once it was back together, we found that when you put the window down, the motor didn't stop running. The switch is automatic, hit it once & let go and the window goes all the way down. If you want to stop it in between, you have to hit the button again. We got a new switch but it didn't fix that. (she may still have the new switch in her vehicle, we can't remember if we put the old one back in) Told her until we can figure out what is happening & why, she would have to stop the window when ever she used it.
She came back again, don't know how long after but longer that the first time. And, again without an appointment. Window was not working again. Found the motor in the same condition. Got a different brand motor from another parts store. Told her again, if she was going to use the window, she would have to stop it herself!
We still don't know why it won't stop other than she will need the whole assembly from the dealer (cost for that is $832.35 + labor + tax) We have also checked more junk yards to no avail, if they have one, it's broken.
The last time she came in, she couldn't open her driver's door. We found that she had pulled the door panel loose. There is a bolt that holds the arm rest/door pull to the door frame. She had pulled that bolt out and continued to use the door, which started breaking the clips that hold the door panel to the door. This caused the panel to slip out of place and she slammed the door closed and it jammed. Since, once again, she just showed up with out an appointment, we got the door open. We removed the door panel since there weren't any clips left intact to hold the panel in place. We have to get those clips from the dealer. She didn't want to leave it, said she needed to drive it. We left the door switch attached so she could use the window. (apparently her A/C doesn't work nor does her other windows - none of which she ever asked us to fix) We have ordered the clips. They only had a few on hand, had to order the rest. 14 are needed.
So, since she is the one who insisted on taking her vehicle and she is the one who broke the door panel and continued to slam the door shut till it jammed, we don't feel the need to reimburse her for her clothing. .
The window was still working at that time but I don't think it was stopping once down. (that is the noise she referred to, the motor continuing to run after the window is down) Since she referred to the noise, she apparently isn't stopping the window manually.
We are more than happy to continue trying to make this right but that will probably mean that the whole inside assembly needs to be replaced. If there is another problem, it takes time to trace all the wiring associated with the window motor & switches. Even when she does make an appointment, she waits, she does not drop off the vehicle. This makes it difficult to complete this kind of problem in that limited time frame.
She mentioned the wipers out of synch again. That's the first we heard that. She didn't tell us about it. It also means she will need the wiper transmission replaced to fix that. We can look for a used one (shouldn't be as hard to track that down) and we can deduct the $31.80 already charged on the wipers from this job. We don't, at this time, know what the cost of this job would be. Have to call the junk yards and price the part.
The total she was charged for the window & wipers was $210.19.
The clips needed to put the door panel back in place will cost $18.25.
The bolt she pulled out goes into part of that plastic shroud. We may be able to attach it some other way??
And, unless we find a different problem, she'll need the whole door inside assembly for $882.29 (tax included, we'll waive the labor)
If she agrees to any further work, it is expected to be paid in full, at time of service.
Any further questions, don't hesitate to call.
*** & **** Jackson
1112 Slate Hill Road
Camp Hill, PA 17011