J&J Auto Repair
Added on -, by Reviewer402209
Review: I took my car to J&J Auto for repair. The mechanic suggested parts that needed to be replaced (intake gasket and throttle body). Once the throttle body was installed, it was towed to the nearest Nissan dealership for programming. According to the mechanic, Nissan stated the engine was bad and needed to be replaced (after spending money to replace the throttle body and programming). He quoted me a price for a used engine at a junkyard in Philadelphia, $1100. Unbeknownst to me, he purchased a 2006 engine for my 2007 vehicle. The mechanic installed the engine and the vehicle would start, but then shut off after a few minutes. He advised me to change several components in the car, including the computer system. That also needed to be taken to Nissan for programmming, a cost of $200, only for Nissan to tell me afterwards that they don't believe the problem was ever the computer. They thought it may be a timing issue between the engine and the transmission. In total, J&J Auto had my car for almost 4 months. I paid a tow company to take my car to another mechanic for a second opinion. This mechanic advised me in 2 days that 1. because the engine is of a different year than the vehicle, any difference could throw off the timing of the engine; 2. the reason it won't continue to run after starting has to do with the installation of the engine. It wasn't lined up correctly causing the car to shut off; 3. there was also oil and coolant mixed within the engine and the gasket was blown. J&J Auto was notified immediately. They claimed to have contacted the junkyard in Philadelphia to reconcile the issue. After about a week, I get a voicemail from J&J stating the junkyard is working on refunding my money. That was over a week ago. As of now, I haven't heard from either company.Desired Settlement: I would like to be refunded in the amount of $1100. J&J is also charging a labor fee of $800, which I believe they are not entitled to due to the amount of money I had to spend on "guessing games".
I am responding to a customer's concerns from the Revdex.com, ID ******** on behalf of J&J Auto Repair. We understand the customers concerns and.have been and still are attempting to rectify.
In regards to the initial repairs; the intake gasket and throttle body,those repairs were made based on the OBD code reader. Upon repair, the customer's vehicle was towed to ******** ****** for Throttle Body programming, a dealership only repair. The technician stated upon connection to their equipment. the engine was also failing, and not to program the throttle body as the engine would also need to be replaced. The vehicle was towed back to us and the customer immediately informed.
The customer was given a quote of $4800 for a Jasper Certified Rebuilt Engine, which came with a 3 year/100,000 mile warranty covering parts and labor. But, was recommended to not replace as it would exceed the value of the vehicle with all repairs needed. The customer asked for time to think about a decision. The customer contacted us about two weeks later, stating the car was still being paid for and the dealership wasn't giving money on a trade-in, and had no choice but to complete the repairs, but asked if there was any way a used engine could be used instead of a certified rebuilt We let the customer know that we do not install used junkyard engines as they only
come with a 30 day warranty, and do not cover labor, and w'e ave noway of truly verifying the condition. The customer continued to express the need for the vehicle and asked us to make an exception.
In attempt to work with the customer, we bent our normal rule and found a used engine from a reputable junkyard that we have used before. The customer was notified the cost of the engine was $1100 and there was a 30-day part only warranty. The customer said they wanted it. The customer dropped off a deposit, a donation check from another company, in the amount of the engine, but said they didn't have the half-labor deposit, which we require for all engine and transmission repairs. We again bent: the rules for the customer, as we don't accept checks (stating we'd order the engine once the check cleared, which took a week), and agreed to collect the labor upon release of the vehicle. The customer was given a receipt for the deposit, which the receipt also states that .it was a used engine warranty, 30-days, parts only. Once the check cleared, the engine was purchased and installed. As the customer stated, and was informed, a 2006 engine was sent and used, as the engines are the same for both years, there is mechanically no reason, they are not interchangeable.
Once the engine was replaced and installed, it was running, however, shutting off after several minutes. We continued to diagnose the vehicle, and make repairs needed based on the OBD reader. We then got a code that the car's computer was malfunctioning. The customer was informed and given the quote for the computer, part only, no labor as again, we understood the customer's frustration. Again, the customer said the dealership part was too high, and although advised against it, purchased a computer offline and asked us to install it. We warned the customer against off the market computers, and told them it would require dealership programming as it was used and off market The customer said it was o as it was cheaper than the dealership computer, which came preprogrammed. It was an additional two weeks before the customer ordered the computer and dropped it off to our shop. We installed it, and towed lt to the dealership the samday. The dealership advised the customer to pay for a diagnostic:, but gave a range of $200-$1000 to diagnose. The customer refused the dealerships diagnostic recommendation ,and requested to have the computer programmed. The same cut off issue occurred. The customer then towed the vehicle to another auto repair shop for another non-dealership opinion and diagnostic.
We are not sure what repair shop the vehicle Is at, the customer towed the vehicle there over a month ago, but we informed the customer that we contacted the junkyard and a replacement engine would be provided, but the engine had to be uninstalled for the engines to be exchanged. We waited two weeks and the junkyard had not provided a replacement engine. We •ked them, although against their return policy, to issue a refund as they could not locate a replacement. They agreed and said they still need the engine returned for the refund. The customer picked up their original engine on March 11, 2014, and informed u.s that the junkyard engine was uninstalled and the customer was to drop it off to us for the refund. The customer has yet to provide us with the junkyard engine for the refund. Keeping in mind, we don't know who has the customer's vehicle or the junkyard engine, and if tbey cause damages to the engine, the junkyard will not issue a refund.
Finally, in reference to the labor charge, we already informed the customer that we were not charging for the engine labor. Although the customer signed an invoice stating we were not responsible for the risk being taken with the purchase of a used engine, and due to no fault of ours during instillation. we were simply trying to better an already difficult and confusing situation by not charging the labor. With all that being said, once the customer returns the engine, the cost of the engine is to be refunded and no charge for labor on our end.
Better Business Bureau: