Patriot Buick GMC Inc.
Added on November 25, 2015, by Reviewer538743
Complaintco-signed car for son..04-13-2013..missing items from car.promised to get resolved..not as of this date..04-13-2013..bought-took home.chevy cruze 2011..vin **********XXXXXXX..financed **************** rep is *** ******..i have called,,e-mailed *** for the items,,car book (for the glove compartment)it has the directions for everything ya need to know about car,,esp for a flat tire..it has no sparetire..so how is my college bound son suppose to know what to do in case the car gets a flat,,dash warning lights come on.also missing, the trunk cover.. i have a hole in the trunk where the spare goes,,it's the cover which snaps into place..i have e-mailed *** maney times,,all i get is,,oh you haven't gotton those yet..it's been since april..also i have contacted and talked to *** in the finance office..he said he would look into it..and get those items..he keeps telling me they are going to an auction and maybe they'll come back with another cuze,,and call me if they have the items..i have been in contact with them about every other week,,nothing..the last conversation i had with *** was on 07-18,2013,9:44am,said he was gonna makes a couple of calls and would call me back..he did call same day at 6:36pm,,told me if i wanted he would give me the the phone number for the 2 items if I Wanted to purchase them,,8 bucks for the book and about anywhere from 60 -80 dollars for the trunk cover..i told him,me buy them..i just financed the car for payments..buy the time my son is done paying for this car,,i'ts gonna cost him,********* give me a break.then again he'll look into it..my brother told me again i should of contacted Revdex.com back in May..Desired Settlementi want whats missing from the car.. no more no less,,there was another cruze in the lot that day i noticed,,it was white..i asked if we could take the items outta that one..*** said rob peter to pay paul..and took the car for a inspection sticker..when he returned he said all set and your ready to go..i trusted them and i should of looked in the trunk..now it's a safety issue for my son to be driving it..i only want whats due and they should be buying it..i think we are paying enough..Business' Initial Response I apologize that your experience with us at Patriot Buick GMC was less than perfect. We have placed the order for a Rear Cargo Cover and Owner's Manual at no charge to you. We will contact you as soon as they are available to pick up. Again, I apologize for the inconvenience and we appreciate you allowing us to earn your business. Consumer's Final Response good morning,,,yes i heard from *** at 945 am on 8-15-2013,,left message on cell..he said i went thru the right channels and i did a good job..i should have the items soon,,couple weeks..well on sat morning 8-17-2013,,as my son and i was leavin work (3rd shift) i started the car and the dash board lights were blinking..i was very upset,,told my son thats it, were going to Partiot in Charlton..i got there and went to the service dept,,the very nice man said did you look up the problem in the book,,thats when i lost it..i told him the whole story about that..then to my supprise,,the salesman who sold me the car came in,,he said i can't believe you haven't gotton the stuff,,im sorry,,haven't thought about it,,i told him i e-mailed him enough times..i was ticked and told *** so..so off the car went and got fixed,,no charge,,good thing..then to my surprise one item was there for a few weeks,,the trunk cover,,it's been in the parts room,,he just happened to find it when he went to get a sensor..so all i am missing is the book...i told the service man if he could let me know when it comes in..im gonna ask him to mail it..takes me 45 minutes to get there one way,also i'll be starting my 2nd job when school starts....my son will be leaving for college in 2 weeks..i hope it comes in..if he gets a flat,,he has no idea how to work the flat kit,,it's in the book....i did say thank you to the service man..