Paradise Pines True Value Hardware
Added on -, by Reviewer1144368
Review: I am sending you this complaint against Paradise Pines True Value Hardware store. Located at 14086 Skyway, Magalia CA. 95954 Phone No. ###-###-####
My problem was on Sat 8-9-2014 at around 11:00am. I went to buy a ladder. These ladder were put in rows, with a hand rail deviding the sizes of ladders. On the rail handle they had large numbers on the tags between the ladder. These tags look like price tags on the tag was 89.98. I go up to pay for it and the price is $189.00. I told the guy that was working there, that's not the way the price is marked. He instantly accused me of changing the price of the tag. Now these ladders have been stacked and labeled that way for months. The people there couldn't tell me what those other numbers were but they can call me a thief, and telling me to never come back because I caught them at an illeagle business actions.Desired Settlement: What do I want. 1) I want the ladder for 89.98. as listed. I want the guys job. Now if they get rid of the person I won't file charges against the store for defamation of character for calling me a thief in the store. Bottom line I want the ladder and the guys job or I will go all the way to court. They have alot of parts, No price.
The customer who filed the complaint brought the 10' aluminum ladder in question to the P.O.S. and we rang it up. The price of the ladder is $189.00, and that is what the ladder came up as on the register. Bear in mind, the original and correct price sticker was on the ladder and in PLAIN VIEW of the customer. The customer exclaimed that there was a sticker in the display slot that the 10' ladder was in which showed a price of $89.99. At that point the customer began to become loud and make a scene in the store and in front of the customers at the P.O.S., claiming he wanted the ladder for $89.00. He was also loudly saying that we were purposely ripping off customers, with the apparent intent for the other customers in the store to hear him. This claim was and is completely untrue, and slanderous.
An employee was sent back to the location where the ladder was displayed to investigate the issue, with the customer continuing to threaten to turn the store into the Revdex.com unless we sold him the ladder for $89.99. The customer was shown the price sticker which was on the 10' ladder, CLEARLY showing the $189.00 price, and shown the sticker on the display slot which was for an 8' aluminum ladder at $89.99 tag as an 8' aluminum ladder, and not the 10' ladder in question. The description of an 8' ladder was repeatedly shown to the customer, yet he repeatedly exclaimed that he did not care what the $89.99 sticker's description said. The customer was repeating over and over that we either sell him the ladder for $89.99 or he would turn us in to the Revdex.com for purposely deceitful and ripping off customers, which is vehemently untrue. This complainant has been coming to the store for years and we never have had an issue with him, which took us all by surprise.
The complainant was told that we do not know why or when the ladder had been placed in the wrong display slot. He was told that we did not know if another customer had put it in the wrong slot, or if an employee had put it in the wrong slot, or it the complainant also said that we don't know if a customer had moved the $89.99 price tag, an employee had moved the $89.99 tag, or the complainant moved the $89.99 tag. At this point, the customer accused us of calling him a thief. The customer was NEVER called a thief.
In the end, the complainant was asked to leave the store and not to ever come back on to the property again, with him purposely attempting to make an unreasonable ultimatum, in our opinion, even after being sow that the rice price was clearly marked on the ladder and in plain view of the customer. We would have likely worked with the customer on a cheaper price for the 10' ladder, but when he started to throw around threats and slander in an uncivil manner, that ended working out a discounted price with him.
In our opinion, the complainant's actions were unacceptable as he gave us an ultimatum to follow, basically saying: "do what I say, or else". We can not just give away $100 to someone who feel was disrespecting the owners and employees of this hardware store by slandering them in front of other customers, or an item being misplaced in the wrong location with the correct price sticker attached, whether it be the store's fault or not. Items in the wrong location do occasionally occur in retail environment. We will have to leave that for the courts to decide, if it goes to litigation.
Paradise Pines True Valley Hardware
Magalia, Ca 95954
My rebuttal, Case # ********
First, When the hardware store stated that the 10' ladder was in the wrong rack. They didn't mention there was a 20' extension latter in a slot for 89.99. Also they addmitted the ladder was in a slot listed for 89.99. I had been in the market for a tall ladder for months. So for several months I had been checking the prices. Those prices for 89.95 were there for several months. The store did have a price labble on the ladder but if I remember I didn't see it till I got to the front and laid the ladder down (horizontal), Now if standing like they had the ladders on display. The price tag is the size of a postage stamp on an aluminum ladder that was not eye level 6 1/2 - 7 The price tag is a light yellow. The 89/99 labble on the rails was also yellow but brighter. This labble was approximately 1"x 3 1/2 " r
My neighbor was in the store for a few days ago, and said the price tag is visible now. As for as me being loud? I don't have to be loud. I know the law and anyone in retail should also. As the guy was telling me to get my ass out of his store, I just replyed no problem. I would just turn the matter over to the B.B.B.
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We are not going to get pulled into an "I said, you said" dialog with the complainant. We communicated in the original statement sent to the Revdex.com what actually took place, and stand by that statement 100%. Any deviation from that statement is disingenuous on the complainant's part.