Vacant Home Caretakers, Inc
Added on March 21, 2016, by Reviewer936130
Review: We contracted with Vacant Home Caretakers (VHC) (###-###-####)on June 26, 2013 for their Caretakers under contract with VHC to care for home located at **** ******** *****, *****, Washington, ***** since we moved to ********, Montana. The home was listed for sale with ********** ****** and the Caretakers (***** and ******)placed in our home on July 16, 2013 were to care for our home and yard until it sold. The VHC Contract states that the Caretakers were to pay for all utilities, stage the home for showings, maintain the home and yard in as good or better condition then when they moved in, and be available for as the main contact for the real estate agents showing the home.None of these Contracted Services were provided to us. Utilities were not put in the Caretakers name, the home and yard were not maintained and the condition was significantly degraded, the theft by the Caretakers of our personal property items that remained in the home totals $2,047 to date, mail box keys stolen and re-keying cost $75 paid by us, window broken and not replaced, drywall damaged and not repaired, all house paint, tile and spare flooring stolen, carpets soiled, pets in home but not allowed per Contract, breach of contract by Caretakers for 10 items, Caretakers causing numerous disturbances that resulted in police showing up, several people and parties in the home which are not allowed, Caretakers not available by phone for home showings, and several other items.Caretakers were finally evicted on September 3, 2013 by VHC through notice by the County Sheriff. We rented the home on October 4, 2013 for 6 months to a family that wants to purchase the home. All of the damaged home items, cleaning, carpets, and reimbursement for stolen items were to be taken care of prior to October 4, 2013. We have made daily phone calls and e-mails have been sent daily to VHC without any results. We have been reimbursed $884.95 to date for the stolen $2,047 personal property items leaving a balance of $1,162.05 due to us.Desired Settlement: We want all the damaged home items and proper cleaning taken care of immediately by VHC as the new tenants are not responsible for these items. We want the non-reimbursed to date stolen personal property immediately reimbursed by check from VHC including all paint, flooring, and tile that will remain with the home for the new owners. We want VHC to be held responsible for the cost for the locksmith to re-key the mail box. All home and yard items to be restored to condition prior to Caretakers
October 30, 2013
** & ***** ******** contacted Vacant Home Caretakers (VHC) and requested we put a home manager (caretaker) in their home located on ******** ***** in *****. At the request of the homeowner, the home managers moved into the house prior to the Everearts having all their belongings out of the home.
It is our policy for the homeowner not to contact or make arrangements with the caretaker directly. Mr. ******** went to the house without VHC knowledge to retrieve the remainder of his belongings. Because we were not contacted it is difficult for VHC to know what was left in the home or taken by the homeowner.
Later Mr. ******** called the office and informed us that the TV was not in the home. We spoke to the caretakers and they said that the homeowner took the TV. VHC chose to pay for the cost of the TV to keep the peace between all parties. A check was mailed to ** ******** for $800 (ck#****).
Following Mr. ********’s confrontation with the home manager he called VHC and requested the caretaker to move out. VHC contacted the caretakers regarding to set up a move out schedule.
At a later date, the homeowner emailed us and said that he couldn’t find his bicycle helmet, cable, and lock. He assumed the caretaker had taken them. Again, VHC sent a check for $68 to appease the homeowner.
Several weeks later when Mr. ******** couldn’t find his air compressor again he assumed the caretaker took it. VHC stepped up and sent the HO a check for $405.99.
Mr. ******** complained there were dry spots in the yard, yet VHC had continued using his yard care service. While maintaining the lawn they possibly overlooked a sprinkler repair.
On September 3rd the caretaker finished moving from the home and according to our policy, we had our cleaning service finish cleaning the home. VHC cleaned the carpets and repaired a small hole in the wall of the master bedroom.
At this time VHC and the realtor did a walk through to inspect the home. The realtor took pictures and sent them to the homeowner stating how nice the home looked. Per an email dated September 4th the HO thanked us for taking care of his house.
Later the homeowner contacted VHC about a broken window in the garage that he assumed was done prior to the caretakers moving out. We repaired the window.
Although all the keys were returned to the realtor the HO demanded the home be re-keyed. This was completed by VHC.
When the HO rented the house he contacted VHC regarding the lost mailbox keys. VHC never received mailbox keys from the homeowner and when we discussed this with Mr. ******** he said that he believed his neighbor had given them to the caretakers.
The HO wants VHC to replace used paint cans. VHC had no knowledge of any paint cans in the home.
The HO also claimed the patio floor had an area of black mold from water entering in the corner. It is assumed this was caused by the lawn maintenance crew moving the sprinkler too close to the house. The homeowner recanted and said he would pay for it himself.
ITEMS ASSOCIATED WITH MONTEREY DRIVE
House professionally cleaned $130
Carpets cleaned $175
Replacement helmet, cable, lock $ 68
Replacement TV $800
Window replacement $207
Repair wall $ 35
Home re-keyed $ 50
Utilities $ 39
TOTAL PAID $1910
It is very difficult to control things that were done or said between the homeowner and caretaker without our knowledge. Our company has strict policies and procedures against this and requires homeowners and caretakers to sign and agree to them.
We have no way of knowing if the caretaker took the items or the homeowner misplaced these items or of any other agreements made between them. We feel our company has gone above and beyond to meet the requests of the homeowners.
If you have additional questions please contact me. See attached documents.
Vacant Home Caretakers
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID *******, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
VHC makes the following errors in their response letter to Revdex.com dated October 30, 2013:
1. As the homeowner, I contacted VHC prior to the retrieval of the remaining items left at the home. At no time did I have direct contact with the Caretakers, only their son, when we picked up our remaining household items on August 2, 2013. Their son and I looked for our missing TV and could not find it. He called his mom Erica and she denied ever seeing a TV in the home. I called VHC and reported the TV missing and they said yes you had a TV in the home and we have a picture of it. VHC had to pay us for the stolen TV per their contract with us.
2. We did not request that the Caretakers move out until we found out that these Caretakers were never screened by VHC and several violations of the VHC Contract occurred by the Caretakers over several weeks. The Caretakers eventually had to be evicted by the Sheriff's Department.
3. VHC reimbursed us for the stolen TV at $800 and the stolen bike helmet and lock at $68 but we have not received any check for $405.99 for the stolen air compressor and air hose. VHC needs to reimburse us the $405.99 ASAP as has been requested for several weeks now. I already had to purchase a new air compressor to blow out my sprinklers.
4. When the Caretakers moved out, they took all of the paint, ceramic tile, and wood flooring left for the new home owners. VHC is very aware of the several gallons of paint that was in the garage because they were going to paint the drywall repair with the paint. VHC is also aware of the wood flooring and ceramic tile as well. This was at least $480 worth of building materials stolen by the Caretakers. There is no "assumption" on our part about these household items being stolen by the Caretakers and we just wanted to be reimbursed. We have requested the reimbursement of these stolen items several times but to no resolution. We want the $480 reimbursed immediately so that we can replace the building materials for the new homeowners once we sell the home.
5. I gave the mailbox key to the son of the Caretakers and then my neighbor gave them the other key. At no time did VHC state to us not to do this and we even asked them if we are to give the Caretakers the mailbox keys and they said yes. It cost me $89.38 to have a locksmith re-key the mailbox so the new tenants can get their mail. This expense should be reimbursed since the Caretakers stole our keys.
6. The reason the home was re-keyed is because the Caretaker was found in the garage after he was evicted and he could not be trusted to not have made another key. This was done for the safety of future tenants.
7. VHC did not clean the carpets, repair the drywall damage, or repair the broken window until several weeks after the Caretakers were evicted on September 3, 2013. In fact, the broken window was reported to the Pasco Police by VHC as being done while the Caretakers were in the home as the Pasco Police called me and told me this. The broken window was not actually repaired until several days after my new tenants moved in on October 4, 2013.
8. The pictures sent to us by VHC on September 4th did not show the broken window or soiled carpets only the parts of the home that looked good. It was not until several weeks later that we received pictures from our new tenant on how bad the home was cared for by the Caretakers. Scratched woodwork on several doors, soiled carpets, and etc.
9. The Caretakers breached the VHC Contract on several items including not cooperating with the Realtor for home showings by not answering the phone for showings, having several parties at the home, having pets at the home, causing disturbances to the neighbors, and several other items. The VHC Policies and Procedures in their contract with us were not adhered to.
I appreciate any resolution that the Revdex.com can provide on this matter, especially the reimbursement of stolen and damaged household items that VHC is responsible and accountable for as stated in their contract with us.
Better Business Bureau: