Added on -, by Reviewer1948245
We have asked repeatedly for Value Build to complete the punch list that we signed in October of 2015. We now have warranty issues being ignored too.We received a certificate of Occupancy from the county inspector on September 30, 2015 for our new home built by Value Build. We started making inquiries into Value Build completing the punch list on October 14, 1015 with **** ***** construction superintendent. **** got the plumber to come by and he fixed his one issue. No one else came after that. I again reached out to **** on January 26, 2016 and asked about the punch list, in addition, I needed to start getting some warranty issues fixed when the master bath floor sunk 1/2 inch, which cracked the shower and caused the bathroom door to no longer close all the way. No one called or came by after that. I then spoke to **** VB warranty repairman, on June 20, 2016. He came by that very day and made a walk thru of the house, making a list of warranty issues. He also incorporated the punch list into his list. He advised he would return on June 27, 2016 and start working on the list. On June 27, 2106 I received a texted from *** stating that he was no longer associated with Value Build. Same day I called ***** ******* salesman, of VB and he stated ****, construction manager, would call me back shortly. I received no call so I called ***** again on June 28, 2016. ***** stated he would call **** while I was on hold, when ***** came back on he said **** would call me in a few seconds. I have yet to speak to **** as of the date of this complaint. **** did, however, call my wife on June 29th. He said he would get someone on it. When no one showed up, my wife called **** on July 6th. He advised someone would be here on the 7th. ****** VB warranty guy, came on July 7th and jacked up the Master bath floor and kitchen floor. ***** returned on July 8th and caulked windows and cabinets,in addition, secured one cabinet from the original punch list. ***** had the wrong color grout to repair the MB shower so he said he would get more and return on the 11th or 12th if he wasn't sent to other jobs. When ***** didn't show on either day I made two attempts on the 13th and one attempt on the 14th to contact ****** Enough is enough.Desired SettlementWe want the punch list and warranty issues corrected and are as follows: Punch List: Loose shingle on vent ridge, front door had exterior paint peeled when unmasked, ragged hole in wall of half bath behind toilet, cut-out in back door frame area for locks was not completed, large nail protruding from door frame of upstairs bath.Warranty Issues: master bath tile grout cracked in shower when bathroom floor sagged, sheet rock in corner behind toilet was roughly prepared. Living room floor has basketball size depression about 1/4 inch deep. Kitchen area has molding separated from island were floor sagged, separated molding from wall near pantry and sheet rock was roughly prepared and left uneven, right sink drain detaches and floods cabinet. Hallway near front door has crack in ceiling, floor seam is separating, and sheet rock on wall 8 ft by 15 ft on right side of hall was not prepped before painting - tape seams on sheet rock joints are visible, texture of the sheet rock paper is also visible, appears minimum putty and sanding were done leaving rough appearance. Upstairs: floor in front of linen closet squeaks, floor squeaks in front of upstairs bath, screw depression in upstairs bath ceiling, uneven even joint in ceiling sheet rock near upstairs bath. Upstairs dormer bedroom has crack and area of ceiling that is dropping down. Cracked vinyl on front porch railing.They claim that they keep loosing the lists. I feel that they are trying to get the one year to run out on their warranty without having to fix anything. I want them to acknowledge the items on the list and give a timeline for correcting them.More Info Received From The ConsumerAlso, we are having an issue with the HVAC unit located in the crawlspace area of the home. Value Build advised us to contact the HVAC installer ****** ******* ******* and ******** of Spring Lake NC to see why the HVAC unit was making a loud popping noise. ***** ******* came on July 18, 2016 and advised that the unit was excessively sweating and that the crawlspace humidity was extremely high. It appears that Value Build placed crawlspace vents on only two sides of the home's foundation and it doesn't allow for adequate air flow. ***** ******* recommends that additional steps should be taken to prevent mold and termites for the excessive water in the crawlspace. See attached invoice from ***** *******. The issue needs to be addressed by Value Build. I feel that the wet environment in the crawlspace is causing the floor issues in the home such as sagging, unevenness and sucken depressions. Humidity levels stay between 80 and 90 %.Business Response Contact Name and Title: ***** ******Contact Phone: XXX-XXX-XXXXContact Email: *****@valuebuildhomes.comFirst of all we have contacted the customer to apologize for our lack of communication. We are a mid size company and we have had one gentleman perform all of our warranty work for 3 years. He left our company in the middle of this and it left us a little short staffed. We have since hired a new warranty manager. It was a bit overwhelming when he left and we did not communicate as well as we should have.We never have said we would not take care of the issues and the home is still covered by our warranty. We definitely understand the concern from the customer, but we never denied responsibility, we just failed to communicate properly. As far as the follow up goes, we are working on addressing all of the concerns. We have already handled several of the issues and are trying to finish everything in the next 10-14 days. The crawlspace was built per code and inspected by the county inspectors. We are in the southeast and sometimes additional measures need to be taken. This was an issue that came up later on and we will resolve this as soon as possible. We will make sure the customer is 100% happy with the end result. Consumer Response On August 3rd, the day after the complaint was made, Value Build was very proactive and had an employee come out to the home. He made additional repairs to a couple of sagging floor joists. He also repainted the front door. On August 5, the Value Build employee returned and re-grouted a portion of the tile shower that had cracked. He also made repairs to the upstairs floor that was squeaking when walked on. On August 9th, a drywall/paint crew was on site. On August 11th, the roofers came and made their repairs. On August 16th I received a call from the owner of Value Build. He assured me that the remainder of the issues will be taken care of and that some additional time will be needed to get them completed. He advised that the humidity issue in the crawlspace needed to be evaluated and that Value Build would be consulting with the Hvac installer, in addition to other personnel, to get the issue corrected. Pending...As of August 23, 2016 the remaining issues that haven't been corrected are vinyl floor seams, cracked vinyl railing components on the front porch and high HVAC condensation and humidity in the crawlspace. I have a great concern for the high humidity issue in the crawlspace. If not corrected properly, there is a potential for mold, mildew and termites. Also, I have concerns that additional floor joists may sag as time goes on.Final Business Response We are almost finished with this issue, we are going to install a dehumidifier under the home. The issue is due to the humidity we are experiencing this summer. The other items have been completed, this was our last outstanding item. We hope to have it installed by next week (Week of the 19th)More Info Received From The ConsumerSubcontractor advises that materials (dehumidifier) are on backorder. We will not be satisfied until work is completed.