Added on -, by Reviewer540567
I was placed in an apartment covered in mold and was not able to live there because it was affecting my health.I rented an apartment in October of 2012 on ***** Street with weRENTcentralmass in Worcester, Massachussettes. The monthly rent was $1,100 and I paid them the first and last month's payments, a total of $2,200 for a seven month term. After six days of being in the apartment my allergies were getting worse to the point it was hard for me to breath because of a very musty smell. I looked around the apartment and noticed a substantial amount of mold. I called ******* immediately, an employee at weRENTcentralmass who rented me the apartment, and informed her of the situation. She said that the condition of the apartment was not acceptable to live in, especially me being a professional athlete, and could move out with no consequence. As it was the evening when I spoke with her, we had set up an appointment the next day to look at other apartments that she willingly showed me as her and I both know that it is illegal to sell/rent an apartment out that has mold as it is a health hazard. I found a new place at *************** within a couple days and moved out, once again, being told I would be given my money back once weRENTcentralmass was given their commission from my ***************. I had to pay a moving company $240 to help me move, which I should have never had to spend if I was rented a suitable apartment. Once I was moved in to the new apartment, it took almost a month for weRENTcentralmass to return my last month's rent to me in the amount of $1,100, as they blamed the wait on their commission situation with the *************** which I had nothing to do with. As I was told I would be fully refunded, I asked them where the other half of my money was and they stated they were going to hold on to it for the month until they rented out my unit at ***** Street which meant they were going to keep my money each day they did not rent out the unit. Once rented, they would pay me the difference of how many days were leftover which was not our agreement. I kept getting in touch with them to see if they had rented out my old unit and they kept saying no because of the Hurricane Sandy storm we had (I have emails proving this). I drove by the apartment when I was told this just to verify they were being truthful. When I saw the unit I noticed the place was gutted with no carpets and paint stripped (I have pictures proving this). weRENTcentralmass and/or the property owners were completely renovating the unit. Once I confronted them of my findings, weRENTcentralmass turned their story into not having my money at all. They now said they paid the ***** Street the other $1,100. As this was very hard to believe, I called the property manager at ***** Street and asked if they had received any money from weRENTcentralmass for my unit. They denied that they had any money from the company. So, I had then asked weRENTcentralmass for just a copy of the check that was sent to ***** Street for $1,100 which they said they would provide me no problem. I continued to ask them for a copy of the check they supposedly wrote to the landlord and said they would look in their files multiple times and provide me with via email. As I would not receive their promised emails, I would call to check on status and had a meeting with the company and my manager, and they eventually told me they were unable to forward due to privacy issues. They yelled at me, mocked me, and lied to me. weRENTcentramass still has my $1100 and refuse to talk to me. Desired SettlementI want my $1100 dollars refunded as well as my moving expense of $240.Business' Initial Response ******, Thank you for the email. I will be responding to this complaint shortly. *****, *******. (*****************************)Consumer's Final Response (The consumer indicated he/she DID NOT accept the response from the business.)In response to weRENTcentralmass' email, I will go through their false statements one by one. First, my girlfriend in fact chose the ***** Street unit because of the location and good reviews online. I went to view it based on that and liked the layout. Before she came into town, I had a few teammates over who noticed a strange muggy smell that I had also been smelling. When my girlfriend came into town, she noticed the smell and found mold around the apartment. My girlfriend liked the apartment and would've wanted me to stay if in fact it was not a health hazard.weRENTcentralmass has stated "it is not up to us whether a client with a lease can move out or not". As I said in my last statement, I was told by *******, an employee of weRENTcentralmass, that I was able to move out of the unit with no penalty because she understood the severity of the mold problem, and weRENTcentralmass would be taking care of everything, including refunding my entire deposit and last month's rent ($2,200). Once I signed my new lease with ***************, this company changed their statement and advised me that I would need to recover my funds from the owner of the unit on ***** Street. On October 31, 2012, **, ********* of weRENTcentalmass, emailed me stating "The landlord plans to keep a total of one month's rent unless the apartment is occupied between now and the date in which your lease started." I have asked weRENTcentralmass several times for the phone number to get in contact with the owner of the ***** Street unit. weRENTcentralmass promised this information, along with a copy of the $1,100 check that was given to the owner of ***** Street for my first month's deposit, and later I was told by weRENTcentralmass it was not legal to give me the owner's contact information. This response from weRENTcentralmass clearly states that there was no work done, no mold and nothing replaced at ***** Street. However, the apartment was unlivable after I moved out due to the repairs being made by weRENTcentralmass and/or the property owner. I stated earlier, I have pictures of the repairs that I took on November 1, 2012 due to the mold issue which was within days of me moving out of the complex. I was told by weRENTcentralmass that the unit was unable to be rented out due to Hurricane Sandy, which I also have an email of, when in fact the unit was unlivable due to the repairs being done and had nothing to do with the storm. In the response, weRENTcentralmass stated the next tenant had no complaints of mold. This is clearly because the mold was cleaned and removed. I would be glad to share my pictures of the construction in progress.The company states that I held the keys to ***** Street for a period of time after I moved out. I returned to the office the day after I moved out and was told a check for the last month's rent amount weRENTcentralmass owed me was being written to me. I returned the keys that same day, less than 24 hours after I moved out. I patiently waited for this check when ** emailed me on Decemeber 17, 2012 stating "funds are in stop by anytime and grab a check." I picked up my check in the amount of $1,100. I am still waiting for my first month's rent amount of $1,100 as well as my moving cost of $240 that I would have not had to pay if the apartment was livable. weRENTcentralmass may not have known about the mold infestation before I moved in. I am not saying they illegally rented me an apartment. However, once I informed them of the mold infestation, they were in breach of their rental contract by health hazard laws. I am not asking for anything outside of these laws, just my deposit returned to me in full ($1,100) plus moving costs ($240). I will gladly provide proof of all the false statements weRENTcentralmass stated in their email, via pictures and written emails. I did not want to have to take this complaint this far, but unfortunately it seems weRENTcentralmass is not willing to do their part and follow the contract and laws. Business' Final Response We have dispersed all of the fund we have. A portion to the complainer and a portion to the Land Lord. We are not holding any funds on this deal in out office. If the complainer it seeking any funds he would need to do so from the owner of the property. We simply facilitate tenants and Property owners in meeting each other. The complainer signed a lease with the owner of the property, that has all of the owners contact information on it. Only a small portion of the information that the complainer has provided is correct.As stated before the owner of the property did not work after the complainer moved out. The complainer came into the office after moving out and refused to give the keys back for over a week. As far as the complainer saying that we were in breach of out rental contract after being informed of the "alleged presence of mold" we have no rental contract, the rental lease is between the tenant and the property owner, not between the tenant and us. The only funds we would have received would have been one month rent as a rental fee, and the complainer has stated that we refunded that to him.