Whitmoyer Chevrolet Buick
Added on January 7, 2016, by Reviewer640457
Review: On 4/12/2013 they replaced my engine and a number of other parts that needed to be replaced to be compatible with the engine. Shortly thereafter, the engine stalled dead at a stop sign for no apparent reason. By 6/28/2013, there was a moldy, musty smell that needed addressed. It had been that way for 2 to 4 weeks or more. They diagnosed it as mold in the heater box. By 7/12/2013 it was apparent this wasn't the problem and that there was a heater core leak. They verified it and then wanted to charge me for fixing it and cleaning the carpets that were ruined due to their misdiagnosis of the musty smell. Having been bled dry by them already, I took it to fix it myself. I checked the coolant before driving and filled it as often as needed to the recommended level. Additionally, I constantly checked the engine temperature gauge for overheating. Despite this, a head gasket blew without any indication of high temperatures from the temperature gauge. I believe this was due to their misdiagnosis of the musty, moldy smell. S also believe that when replacing the engine, they damaged the heater core. I also believe that there may have been issues with the temperature gauge as a result of the engine replacement or other repairs. Additionally, they charged $130 dollars for roughly 30 miles of towing, which seems excessive. Also, on 6/28/2013, they charged for replacing 2 passenger side front wheel studs and lug nuts. On 3/20/2013, they replaced a passenger side front wheel lug and stud also. They were the only people that worked on that wheel, indicating that they were the ones who damaged those lugs and studs.Desired Settlement: I think a fair settlement would be to be reimbursed for the 3/20/2013 and 6/28/2013 stud and lug replacements. Also, 1 should be reimbursed for the mold misdiagnosis and repair on 6/28/2013. ! should also be reimbursed for the 7/12/2013 diagnosis of the leaking heater core. First off, I told them that that is what it was. Second, they should have diagnosed the problem correctly the first time. I also think that i should be reimbursed for the head gasket diagnosis and towing from 7/22/2013. I think that they should either repair or replace the engine and be responsible for any repairs that may arise from the replacement or repair. Or they should reimburse me for the replacement of the engine. Basically, I believe I should be reimbursed for $238.50 for the 7/22/2013 work and $201.40 for the 7/12/2013 work. For the 6/28/2013 work, I should be reimbursed for the musty, moldy smell repairs for $39 and $109.64 for the studs and lugs, and the tax applied to this work. I should be reimbursed $5133.89 for the 4/12/2013 engine replacement, or they should fix or replace the engine and be responsible for any engine and coolant and related system problems for the next year. I believe they should reimburse me for the $99.42 front passenger stud and lug repairs and the tax added to that, it might be that they should reimburse me for the $1396.98 repair on 7/9/2012 if that caused the piston rod to be bent and later to break and require the engine replacement.
November 7, 2013
Dear ******* *******,
I am not sure where to begin. We replaced an engine and 4000 miles later a heater core started to leak (an unrelated issue). We recommended replacing the heater core and work was declined (repair order #******). At 13 years old and 150,000 miles mechanical items wear out. In regards to the lug nuts, the customer states we were the only company working on the wheels. He has provided a copy of a work order from another company stating they checked brakes. They would have to puli the wheeis to do so. Although I have empathy for complainant's misfortunes, we did not create these issues.
I am rejecting this response because:
Please see attached.
Thank you for your reply. As I've had one car that got to 220,000 miles and another one that got to 198,000 miles and would have continued if not for being rear-ended, I think we can probably agree that your 130,000 miles statement is irrelevant. Similarly, those two cars both lasted more than 16 years.
The mere fact that you seem to disregard a car of my car's mileage and age is indicative of the care you and your staff handled it with. I went to your shop and whenever something was recommended, I had it done. At least up until the last repair, which I couldn't pay for having already given you most of my money for repairs. After declining the repair, I followed the instructions given to me by your staff and always kept the coolant at proper levels and watched the temperature gauge. Despite this, a head gasket failed even though the temperature never spiked. I would have hoped that I could get a decent lifetime out of my car entrusting it to you and having all the repairs you recommended. As you read below, you'll realize that I was rather foolish to believe this.
As for the brakes, lugs and studs, you are correct both ********** Ford and ******* Ford worked on my car once each. **********, on 2/1/2013, checked the brakes and ******* Ford, on 12/14/2011, patched and replaced a tire. However, since neither of these dates occurred between your first, 3/20/2013, repair and your second 6/28/2013 repair of my right passenger studs and lugs, It seems highly unlikely that they damaged the studs and lugs after your first repair. Please note that I'm fairly certain that I've kept all records of my car work.
I've had three instances where I've had botched repair work done on my car by your shop. In the first instance, they didn't secure the cowling under the engine properly and it ended up dragging on the road, in the second, my car would jump when coming to a stop, it would come to almost a complete stop then kick and go forward a little more before finally stopping. Another issue I had was that after I received my car, the engine shortly thereafter started revving uncontrollably when turned on but was stopped, for example, at stop lights or stop signs. I was told a piece of grit got stuck in the Idle Air Control Valve. Note that none of these were problems I had before the repairs were done. These were all fixed at no cost to me, as they should have been since they were the fault of your business. However,
I should have gotten repair slips for these for tracking reasons and I'd suggest you have your staff do so in the future. As an aside, you should also stop labeling "Customer requests ..." when it's actually "Customer agrees to recommended.." Not once did I ask for any repairs that were listed as requests. They were all explained to me as things I should have done. Coolant flushes for example. Your repair slip misstates the cause for the repair.
In addition to the shoddy repair work above, after getting the engine replaced, within a week, the engine stalled dead at a stop sign for no apparent reason. That was also around the time at which I got a call from one of your salespeople. This was possibly one of the most infuriating calls I've ever received. After spending more than $5000 to get the engine replaced one of your salespeople called to ask If I wanted to trade in my car. I asked the obvious question if I would get back the money I had just paid for all the repairs I had done. The answer was no. So, as you can see I've seen quite a bit of incompetence from your business.
I had the engine replaced on 4/12/2013. I recently contacted a mechanic who stated that during that process you could have damaged the heater core and caused a leak, it took me five minutes on the internet to find that heater cores are fairly fragile. Additionally, I also verified with the mechanic that leaks tend to grow over time. I had an odor for a considerable time before I did something about it. I tried to cover it with air freshener until I suspected it was an issue with the car. The gradual nature of the leak and the gradual build up of odor were temporarily fixed when the anti-mold unit was installed. But, almost immediately thereafter, the exact same odor started to come back. Sadly, as both a graduate student and a full-time worker I find it difficult to schedule time to take my car from ************* to ***** *** to have repairs fixed that weren't fixed correctly the first time. Notice that it was only two weeks between the time the anti-mold unit installed and the time I came back with a full blown heater core leak. Also, I told them that that was what it was. They didn't need to diagnose it. A simple pressure check of the coolant system shouldn't have cost me anything, it would have taken ail of about five minutes and anyone could have done it with the tools that your shop almost certainly has. So that's a ridiculous $95 charge. Not to mention the cost of the mold unit and installation and cleaning, which shouldn't have been charged in the first place seeing as how they were incorrect. Another relevant piece of information, the mold issue was diagnosed over the phone by one of your service representatives without even seeing the car.
Of course, ali this was most likely because your technicians damaged the heater core when replacing the engine and misdiagnosed the heater core leak as a mold problem. As to your statement, "We replaced an engine and 4000 miles later a heater core started to leak (an unrelated issue)". Simply stating something parenthetically doesn't make it true. Also, 150,989 minus 147,797 is equal to 3192. This is when the "mold" issue started. The gradual build-up of odor took a rather long time as the leak took time to grow.
Lastly, when I got my car towed, I called your office and was directed to sales who told me to use a specific person to get my car towed. They did not tell me up front that it was free on the condition of me trading m the car, otherwise, I would have had it towed myself to a more trustworthy auto shop or used *** for free.
Honestly, I've never felt so cheated in my life. I'm willing to hire an attorney for this. I'm also thinking this could be a good project for my winter break between semesters, I'm a computer science student working as a web applications developer. It would be fun to make a website for this and use that as an opportunity to learn about search engine optimization to see if I can get it as the second site to come up under Whitmoyer's.
I look forward to your reply. Also, if you could send me any and all repair records you have for my car or any additional information, it would be greatly appreciated.
December 10, 2013
Our goal at Whitmoyer Auto Group is to keep everyone completely satisfied. It saddens us to say we are most definitely at an impass.
After reviewing all documents once again, we must stand by our original decision. At this point we will agree to disagree.
We understand if **. ******* entrusts his car to another "mechanic'' at a "more trustworthy" auto shop.