1st Stop Florists

First and foremost, I am truly sorry for letting you down I have reviewed your order and concerns and can definitely appreciate how upsetting this experience was for you given the occasion and sentiment behind the delivery We were truly saddened to find, after calling around locally in your delivery area, that the soonest anything could be delivered would be the following business day Please know, it is never our intention to miss such a special occasion, and we phoned you as soon as we had exhausted all resources of scheduling your delivery for the date that you had selected We do not take these failures lightly and offered to upgrade the bouquet to an even better size due to the delay encountered Being that we do rely on our florists to fulfill the orders, we cannot guarantee a specific time frame and do not promise this to our customers This is simply our way of setting expectations so that we do not disappoint you furtherI do see at this time that your order was canceled as requested and returned back to your account You should see that credit within 3-banking days I have also made notations to your account, reflecting that you had a poor experience We would love to make this up to you in the future, and I am sending over a store credit via email that never expires Please do not hesitate to reach our Customer Service Team if we can be of further assistance!

Thank you for the update, ***; I am happy to hear that they were received and are now able to be enjoyedThank you for using Stop Florist, and we wish you the best in all your future gifting endeavors Best regards,Ashley

We appreciate you shopping with us, and giving us your businessI see this experience was not as pleasant as we had hoped, and I wanted to personally apologize for how greatly we let you downI do see the refund was processed as requested, and I know it’s not really about the money, but more the sentiment and the thought behind the giftI can not apologize enough for the disappointment and frustration we caused you with this orderWe hope you would be willing to give us another chance to show you we are better than thisAs a token of our appreciation, I am sending over a $gift card for you to use on your next purchase with usIt does not expire, so there is no rush to use itPlease don't hesitate to reach me if there is ever anything I can personally assist with

Complaint: ***
I am rejecting this response because:While the flowers did get delivered, the were delivered today (Wednesday) after I initiated a live chat sessionNo refund is required at this time
Sincerely,
*** ***

Ms. ***, I can certainly appreciate your disappointment when this gift could not be delivered the same day you requested for deliveryI know being away from loved ones is rough, especially on special occasions like birthdaysAs our designer did not have the exact arrangement and
container necessary to duplicate the arrangement, we did need your approval before making the substitution as it would have changed the overall look and feel of the giftUnfortunately when we heard that this change was okay with you, our driver had left for the day and our other shops in the area were already done with their same day orders as well, leaving us unable to complete the order for the same day As requested, I do see the refund has been processed in full for you, and unfortunately it can take 3-business days to process back to your accountThis is fairly typical procedure with any refund, as there is processing time between banks for the funds to transferI see the refund was initiated immediately, and I would be happy to email over a copy of your receipt for your records if you need thatI would recommend contacting your bank or credit card company to see if there is anyway to expedite the process on their end so you can have access to the funds sooner. If there is anything else I can do for you, please feel free to let me know. Ashley

Dear ***,
Thank you for taking the time to share your concerns and feedback regarding your recent order I am truly sorry that we let you down with this order, it is never our intention to take an order that we cannot fulfill and I can absolutely appreciate how frustrating this process has
been I do see that there are florists outside of Gouldsboro, PA that had previously been in business, however, upon receiving your order and attempting to have this scheduled, we learned that these florists are either no longer in business, or do not service this particular area We are very saddened to have failed you
I do see your refund was processed on January 26th, for the full amount paid
Please do not hesitate to reach me with any questions or concerns
Best Regards,
Sara M***
[email protected]

Thank you so much again for your kindness regarding the whole headache of an experienceAs we discussed, I am going to set up a replacement to be delivered by a new florist on Saturday, April 8th before 5pm ESTThis of course is at no charge to you due to all of the back and forth and
communication errors.Should two arrangements be received, this is 100% covered by usI do not want you to worry about anything further! Our weekend supervisor is going to check in on this for us Saturday and give you a call once we have a delivery confirmation.Thank you again

Hello [redacted], I can certainly appreciate your frustration when this did not go as planned. I do have a delivery confirmation from our designer advising that this was in fact delivered on Tuesday and signed for by the office staff. As we have a confirmation of delivery, at this time we will not...

process a refund for the order. Depending on the policies of the building or the office, the gift was likely delivered to a front reception desk or security. This means deliveries of this nature may not reach the recipient immediately upon arrival.

Thank you for the update, [redacted]; I am happy to hear that they were received and are now able to be enjoyed. Thank you for using 1 Stop Florist, and we wish you the best in all your future gifting endeavors.  Best regards,Ashley

We appreciate you shopping with us, and giving us your business. I see this experience was not as pleasant as we had hoped, and I wanted to personally apologize for the unexpected changes that occurred.  There are times when exact flowers are unavailable in certain areas, and we do need to...

make changes in order to ensure a timely delivery.  This is stated online on each items information tab.  We will always include items of equal or higher value, in this case mini roses were replaced with full size, and daisies were replaced with hydrangea with the same look and feel as the selected bouquet.  I do see that you have been in touch with Customer Service and we have made several attempts to reach you back regarding these concerns.  In order to process a full refund, the bouquet would need to be returned.  Due to the time that has passed since this delivery, I do want to help as best I can!  I have issued a removed the cider that was not received from your order, and have processed a 50% refund of the remaining balance back to your card for a total of $43.45.  You can expect to see this in your account within 3-5 banking days.  Best Regards,Sara

First and foremost, I am truly sorry for letting you down.  I have reviewed your order and concerns and can definitely appreciate how upsetting this experience was for you given the occasion and sentiment behind the delivery.  We were truly saddened to find, after calling around locally in...

your delivery area, that the soonest anything could be delivered would be the following business day.  Please know, it is never our intention to miss such a special occasion, and we phoned you as soon as we had exhausted all resources of scheduling your delivery for the date that you had selected.  We do not take these failures lightly and offered to upgrade the bouquet to an even better size due to the delay encountered.  Being that we do rely on our florists to fulfill the orders, we cannot guarantee a specific time frame and do not promise this to our customers.  This is simply our way of setting expectations so that we do not disappoint you further. I do see at this time that your order was canceled as requested and returned back to your account.  You should see that credit within 3-5 banking days.  I have also made notations to your account, reflecting that you had a poor experience.  We would love to make this up to you in the future, and I am sending over a store credit via email that never expires.  Please do not hesitate to reach our Customer Service Team if we can be of further assistance!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me but I won't EVER do business with this company again and have warned others on many websites. 
Sincerely,
[redacted]

We appreciate you shopping with us, and giving us your business. I see this experience was not as pleasant as we had hoped, and I wanted to personally apologize for this not going well. I do see the full refund was processed as requested on 2/23/17, and I know it’s not really about the money, but...

more the sentiment and the thought behind the flowers. I can not apologize enough for the disappointment and frustration we caused you with this order. We hope you would be willing to give us another chance to show you we are better than this. As a token of our appreciation, I am sending over a $20 gift card for you to use on your next purchase with us. It does not expire, so there is no rush to use it. Please do not hesitate to reach out if there is ever anything I might assist with.

We appreciate you shopping with us, and giving us your business. I see this experience was not as pleasant as we had hoped, and I wanted to personally apologize for how greatly we let you down. I do see the refund was processed as requested, and I know it’s not really about the money, but more the...

sentiment and the thought behind the gift. I can not apologize enough for the disappointment and frustration we caused you with this order. We hope you would be willing to give us another chance to show you we are better than this. As a token of our appreciation, I am sending over a $20 gift card for you to use on your next purchase with us. It does not expire, so there is no rush to use it. Please don't hesitate to reach me if there is ever anything I can personally assist with.