24/7 International

Hi, I got in contact with [redacted] and he has agreed to accept the 20" carry onI am just waiting on his mailing address and what color he prefersThanksEric A***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Just letting you know that I was able to satisfy Mrs [redacted] with a new underseat bagI also gave her the tracking# [redacted] She said upon receiving the bag she will contact you to close the case Thanks ***

Complaint: [redacted] I am rejecting this response because: I received a letter in the mail today stating that my complaint has been closed since I have not responded to any correspondence I have never been contacted regarding this complaint prior to receiving this letter by Revdex.com or the company in the complaint Please do not close my complaint It has not been resolved please use this email address for any future correspondenceThank you, [redacted] Regards, [redacted] ***

Hi, Here is the [redacted] tracking# for the replacement of Mrs [redacted] ’s bag [redacted] Thanks Eric

Hi, I will be contacting customer to resolve her issue by phone and emailThere was log in issues and now that is all resolvedThanksEric

I have contacted 24-7 re: my luggage that had a broken wheel. Sent pictures and no
response. Followed up again many times with no response! How do I get through to this company? Have even left my email and phone number on their website via their
webmail for I had to fill out. This has been going on since the first week in June. Is this
really a company or a front for a company? jo-ann hall. 970 925 2810. [email protected]. I have even used both my email addresses including
[email protected]. along with a note to leave a message and phone number in case I have to return the call. When one must fill out their form, using their format, there is no way to copy and paste so I could keep a copy of what was sent. What good is a warranty if customer cannot get through to 24-7 Intl.? Miserable problem!

I responded to customer twice by email with all the necessary information that she needs to have her bag be replacedI also contacted her over the phone as well

Complaint: ***I am rejecting this response because:Regards,*** *** I have not heard from this company, I would love to.Thank you

I have responded to customer that this can be repairedI have provided all necessary information for customer to get bag repaired

The replacement was shipped out to her on 4/ Tracking is *** shipped out via *** Thanks Eric

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***The business's response is in that the bag was actually shipped out on 5/6/rather than 4/30/I had to continuously follow up with them to have them actually send it to meHowever, I have since received the bag and find that this resolution is satisfactory to me
Regards,
*** ***

I reached out to customerI am waiting to hear back from her.ThanksEric

Complaint: ***
I am rejecting this response because:I received notice on 3/20/that I would be contacted by the business the same day. It is now 3/27/and I have had no contact from 24/International
Regards,
*** ***

what good is a 10 year warranty, if all the warranty papers are filled out & no one responds, I purchased a set of luggage and had a defective part, filled out the warranty papers as directed even got a confirmation "thanking" me for filling it out - Still have not heard a thing, please someone contact me, I had to give a one star even to send it but I am disgustingly unhappy

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com: Yes, the 2 blue duffel bags in 26" and 30".
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

Ok so you want the 2 blue duffels in 26 and 30" correct?

I will contact this customer.

Hi,   Here is the [redacted] tracking# for the replacement of Mrs. [redacted]’s bag   [redacted]     Thanks Eric

[redacted] We warranty the product not the shipping. I will waive the shipping this time and replace both bags for you. I have attached the bags that you will receive. 1 size is 27" and the other is a 30". If you accept these will be shipped out today. ThanksEric