305 Elite Concierge

PAID DEPOSIT FOR A RENTAL CAR FOR MY PROM $1000 CASH CAR WAS NEVER DELIVER. OWNER REFUSES TO RETURN MONEY EVEN AFTER GIVING HIM CASH APP INFO
ON 4/25/2018 I MET WITH SHAWN THE OWNER/REPRESENTATIVE FOR 305 ELITE CONCIERGE TO PAY A DEPOSIT FOR MCLAREN 2016 TO BE RENTED FOR MY PROM ON 5/12/2018 TO BE DELIVERED AT 12 NOON. I WAS TOLD I HAD TO PAY $1000 CASH DEPOSIT THAT DAY (4/25 WHICH I DID), AND THE RENTAL FEE OF $1200 THE DAY OF DELIVERY(5/12/2018). I WAS TOLD THE VEHICLE WOULD BE DROPPED OFF TO MY RESIDENCE LISTED ON THE INVOICE/CONTRACT. I RECEIVED A CONFIRMATION CALL FROM 305 ELITE CONCIERGE THE DAY BEFORE(5/11/2018), CONFIRMING THAT THE CAR WOULD ARRIVE AFTER BEING WASHED ON THE NEXT DAY.
ON 5/12/2018 I RECEIVED A CALL THAT THE CAR WAS ON SOUTH BEACH AND THAT IT WOULD BE DELIVED TO MY HOME BY 1:30PM. UNFORFUNATELY HOURS AND HOURS PASSED *** ME MUCH DISTRESS AND FEAR. SHAWN ASSURED ME THAT THE DRIVER WAS IN ROUTE. THE LIES FROM SHAWN CONTINUED UNTIL 6:30 WHEN MY MOM TEXT HIM (BECAUSE I WENT TO GET MY MAKEUP DONE) AND SHE ASKED HIM FOR THE TRUTH. MANY TEXTS WENT BACK AND FORTH, AND HE FINALLY ADMITS THAT HE DID NOT HAVE POSSESSION OF THE CAR. HE ALSO SAID IT WAS ROLLING LOUD WEEKEND A BIG RAP CONCERY AT HARDROCK STADIUMAND NO OTHER CARS WERE AVAILABLE. NOT ONLY DID THEY NOT BRING THE CAR IN WHICH I PAID A DEPOSIT FOR, THEY DID NOT OFFER ANY OTHER CAR EITHER.

SO THERE I WAS PROM IN LESS THAN AN HOUR, WITH NO CAR. ALL RENTAL CAR COMPANIES WERE BOOKED OR CLOSED, SO I DIDN'T HAVE A CAR FOR PROM.

THE FOLLOWING DAY MY MOM CONTACTED HIM VIA TEXT. HE WAS APOLOGETIC AND EXPLAINED THAT HE WILL HAVE FINANCE CONTACT US TO REFUND THE MONEY. KINA FROM ACCOUNTING TEXTED ME XXX-XXX-XXXX IS HER NUMBER. SHE EXPLAINED THAT A $1000 DEPOSIT WILL BE RETURNED AND THAT SHE NEEDED MY CASHAPP INFORMATION. ON 5/14/2018 I SENT HER THE CASH APP INFO AND HAVE HEARD NOTHING SINCE. I TEXTED SHAWN AGAIN AND HE IS ALWAYS APOLOGETIC, BUT NEVER DEPOSITS OR RETURN MONEY.
IT IS 5/22/2018 AND STILL NO RETURN OF MONEY. PLEASE HELP US GET OUR MONEY. WE ARE HIGHSCHOOL STUDENTS AND WANT THE MONEY RETURNED SINCE THEY DID NOT DELIVER THE CAR AS PREVIOUSLY AGREED.

I have contract, delivery and refund issues with 305 Elite Concierge. I chartered a 60-passenger *** to drive a group of residents of one of the poorest neighborhoods in Florida to meet with various community services that could enhance their lives. The bus was scheduled to arrive on 3/30/18 to Lawnwood Stadium in Fort Pierce FL at 8AM. The day before I was unsuccessful in reaching Rashawn to confirm everything was set. He didn't answer back until 5AM on 3/30 and that was via email to tell me that the bus was coming at 11AM and that someone named "Mel" would be driving the bus. He gave me Mel's number. Mel never showed up nor answered his call. This left a whole community of poor residents that already have trust issues, completely let down. Rashawn apologized and offered a full refund of the $600 I paid to secure the bus. He has since not answered my calls, texts, Zelle request (Zelle is a bank-to-bank payment portal which I used to pay Rashawn) or emails. Not only do I feel completely ripped off, but this company, with Rashawn Welch as business owner, completely disappointed people really hoping for help, and ultimately cheated the Catholic ministry that hired me to help the people and in that sense he ripped God off too!
Product_Or_Service: Bus Charter