4 Seasons Air

Bought a new AC unit from 4 Seasons Air. They came out and installed it. 2 days later the unit would not work, called the number on the website at around 9 pm on a Saturday. Someone from the company comes out that Sunday, and finds thats the fuse box does not support the unit, and a larger fuse box is needed. The item is replaced and the AC unit functions again with no issue. We were billed 119 dollars for the initial call,165 dollars for the repair, and 38 dollars for the part. We called the company to dispute the price two separate times being told it was not their responsibility to check the fuse box when installing the unit, and they were chargeable items. We were also told the owner would call us back, who never did.

I called 4 Seasons Air at 9 a.m. on 10/15. The HVAC company that installed our system was not available that day and we needed it fixed asap. 4 Seasons Air told me they had a guy that could come out between 10 and 10:30 that morning. At 11 a.m. no one had come or called yet so I called and the woman who answered the phone told me that he left 15 minutes ago and should be pulling in any minute. No one had still shown up or called by 11:40 a.m. so I called again and asked if she could tell me what was going on. I explained to them I did have to leave to pick up my daughter and I couldn't wait too much longer. She told me she would call me right back. She called me about five minutes later and told me his new ETA would be 1:30 that afternoon. I let her know I would not be there but I explained that the access panel to the furnace was on the side of the house where the garage was. I was able to make arrangements to have a family member pick up my daughter from school so I was there at 1:30 when the Four Seasons van pulled in the driveway, he slowed down a little bit, then went around the circle and pulled out right out without stopping. I ran after the van and ran down the driveway trying to flag him down. At that time I called the company and I asked the lady what the heck was going on because I had just chased him down the driveway and he didn't even stop and call, he just left. She told me she would call him right away and she hung up. The van turned around and came back up the driveway. The guy gets out and I said what the heck is going on and he said that 'the house didn't match the description'. I don't know what description he was talking about. So I explained to him that I had been waiting for 4 hours at this point and I was out of time and that I had a small business which is finches and they were dying because of the chill. He had no apologies and did not even introduce himself. He climbed under the house took a look at the unit and told me that the main control board was fried (we knew this from troubleshooting ourselves but the board can only be ordered through licensed HVAC contractors). He told me that he would get on the phone with the secretary immediately and that they would have the part ordered if they did not have one in stock. He said he wasn't sure when they could come back to fix it, but it could possibly be that same day but he didn't want me to depend on that. No problem. He said worst case scenario the part would be overnighted and they would be out Tuesday morning (the next day) to fix it as he understood I was without heat. I was very grateful that they were taking it serious he told me that the secretary would call me in the morning with an ETA. Tuesday Morning rolls around and I haven't heard from anybody, I finally called them at 2pm. The secretary told me that the tech arrived back to the facility the day prior it was too late for her to order the part. That's not what he told me he said he was going to call her and order the part of immediately. So then I asked why the past hadn't been ordered yet this say, as it was already 2 p.m.? She replied that it was on her list of things to do and she would let me know when she had the part ordered. Temperatures were dropping and I have my kids sleeping at my mother's house because I'm afraid they're going to get even more sick because of this chill overnight. So I called the company back that originally installed the furnace, they were able to send someone out the next day. I had my fiance call Four Seasons and tell them to go ahead and cancel the order (that they had not placed yet) because we have no idea at this point if she was going to be able to even get to it by the end of the week when he said it would be done the next day. My fiance brought up the fact that he thought we would get charged for that initial service call. And while I understand that they did come out to look at the unit, they did not uphold their end of the agreement. It would be like taking my car somewhere to get it faxed and then two days later them still not fixing the car but insisting on being paid because they looked at it. I had to pay another service fee for the original h v a c company, and they were able to get the part in the very next day and they came right out and fixed it.

On 10/18 I receive a bill from 4 seasons Air for $151.50. I called the company and I spoke to Brad or Brandt I'm not sure, and he tells me that he was unaware of all the stuff that the secretary said to me or the fact that they had messed up on the service times and making it out to the house but that he was currently out on the road and he would look into it and call me back.

On 12/5/18 I get a call from either Brad or Brandt (not the one I spoke to on 10/18, the other one), and he tells me that when I spoke to the other man I had agreed to pay the service fee. I told him I did not say any such thing and I had been waiting for a call back. I had assumed that they were so appalled by their lack of service and unprofessionalism that they did the right thing and decided not to charge me for any of it. Instead he asked me why I thought I shouldn't be paying for it and when I tried to explain the whole situation he said that he wasn't going to go round and round with me and he was going to go ahead and send it to collections. He treated me like I was lying when I told him about chasing the van down the driveway as well as calling back and being told that ordering the part was on the secretaries list bc she had been too busy. I told him I'd be reaching out to my attorney because it was absurd and he said I highly doubt you're going to call an attorney over a $150 bill. Then he said we came out to you and bent over backwards to fit you in our schedule when the original company wouldn't even come out to fix the unit. I'm not sure where he got that idea from, how does he has all these great notes about things that aren't really true when he doesn't even recall that his service contractor was over three hours late or that I had to chase them down the driveway or that his secretary was unable to get to the part ordered in a reasonable amount of time? I never said anything to them about the original contractor not coming out. He basically started yelling at me on the phone saying that I owe them the money and that I wouldn't even know that it was a faulty circuit had they not been here. That is not true we already knew and besides I had to pay another company to come out and tell me the same thing. They did not uphold their end of the agreement. Even seeing past the chaos of the first day where I had to call them multiple times and they were many hours late, had they just ordered the part and upheld their side of the agreement I would have gladly paid them because my furnace would have been fixed but they didn't, they messed around and they were unprofessional and I had to use a different company. I am not paying for any of that. This is not how a business should be run.

As a professional architect, although the system they installed works great, their business practice is extremely lacking. First, they did not keep promises made. Second, the system after a 7 months was not cooling and had to have it serviced. The tech did not know what work the company had performed. Third, they invoice me for poor workmanship on their part (lack of freon). I disputed the Invoice right off, and they never replied. And fourth, 11 months later, they turn the "outstanding invoice" to a collection agency. Unfortantely, a very poorly run business that you can not trust to keep their word or perform their work in a professional manner.