7-Eleven‎

I entered into 7-11 #*** at 3:56 pm on 10/16/18. I went to the counter and asked Ana (the cashier) where the slips were to fill out to enter numbers into the *** and ***. She directed me to the area where they were located and informed me that I could fill one out and read off the numbers as the slips were expired. She indicated the expiration dates at the base of the slips that read 2013.06.14 for the *** and *** for the ***. I took the forms to the vehicle and I spent my time reading the back of each slip (*** and ***) to make sure I understood the rules and "lingo" to make it a smooth process and also to fill out the numbers. When I approached the register there was a different attendant there, her name was Bontu. She immediately snatched the 2 slips and ran them through the machine. I repeatedly tried to inform her that I would have to read the numbers as the previous person told me that they were expired. She continued to ignore me and ran the slips several times. I waited patiently for her to come to the same conclusion that I had already told her. She then looked at the bottom and said they were expired. I agreed and let this slight pass. I then relayed that I had never played the game before and the office had sent me to play the *** and the *** numbers on their behalf. Me being the manager, all my admin staff entrusted me to take the collection of $400 with me to play all the numbers they had allotted at this particular 7-11 due to their feeling that the winner would come from this store. She waved me over to the other side of the counter in front of the machine, to begin with, my numbers. We had to pick a multiple "quick picks" (QP) on the forms and I called them as such based on the language in the instructions on the reverse of the form. Bontu then proceeded to berate me that she did not know what I was talking about, "QP". I was extremely confused and reread the back out loud and tried to show her what the QP was. She refused to even look at the slip that I was referring to and just said: "what do you want, I don't know what you want". After a few minutes of attempting to explain she rolled her eyes and decided to ignore me and take another customer instead of me. I protested that I am trying to play the numbers and she waved me off as if I wasn't making any sense. I requested to speak to the manager of the store and she said no one was here and handed me a discarded slip from a previous customer and pointed to the number and the store location number. She proceeded to ignore me and take other customers before me. I reached out to the Corporate Hotline while still standing in front of the machine and spoke with a representative to lodge my complaint and was given a confirmation number and was told I would be contacted by a Customer Care Representative. I informed Bontu that I had contacted corporate and wanted to get this resolved as everyone in my company wanted me to purchase from this store. She proceeded to ignore me when I was speaking to her and even decided to close out the waiting Bread vendor. They began to discuss and demean me in Spanish unbeknownst to them that I am fluent in the language (I will be contacting that Vendor's company separately). I then asked if she could finish waiting on me as I am a customer and had been patiently waiting for her return. She then said, "He is a customer too, so I am waiting on him instead". I asked her if I heard her correctly and she replied that I did. I was flabbergasted at this point but dedicated to not let my people down. I waited for her to chat with the vendor, pay the invoice of $108.00 by money order, have the vendor sign the money order, staple the receipt, look for a pen for herself to sign (even though the vendor said and showed he had one in his breast pocket); all the while degrading me in broken Spanish with the vendor. I again tried to proceed with the sale and she once again acted as if she didn't understand my request or I was being difficult. She made multiple lottery slips that were incorrect put them on the counter and then completely walked away and started ringing up other people at the register. Asked if her intention was to ever come back and help me she said I didn't know how to play and couldn't help me. I then asked if the other Associate can come to help me. She said she was busy so no she couldn't. Eventually, Ana came to the front because the line was long and started assisting the customers in line. I then called her from the Lottery counter to please assist me as the other Associate is now refusing to sell a product to me. Ana came over and helped me to put the lottery tickets in but it was clear that she was not well versed with the machine, but she tried. I told her that 2 of the numbers Bontu had put in already were correct to save the time of retyping. She retrieved them from the counter and handed them to me to verify. We began tackling the ones that had handpicked numbers. Due to the long amount of time spent (1 hour and 10 min) and the horrendous customer service, I decided to only play $14 worth of numbers versus the $400 at this store. I was going to have to tell my employees that I was unable to fulfill their wishes and go elsewhere.
I am not sure how this could have been resolved while on site since there was no manager present. At this point, I am expecting 7-11 to find a resolution for me. I am a first-time Lottery player and do not have any inclination to have any more interaction with this store or the lottery system due to the customer service received. This store, in particular, is the one that I stop in to retrieve my coffee every so often. I generally avoid this store during the daytime, as there are migrant day laborers in mass out front and hanging out in the store during the early morning well into the afternoon, even though