A-1 Heat & Air Conditioning

Initial Business Response / [redacted] (1000, 5, 2017/04/20) */ Champion Safety contacted Randy Neel and he told us he had not issued this complaintWe contacted his wife, Donna Neal and she told us that she issued this complaint because one of your alarms in her house had beeped a few times at 4:am She called our office one time that same morning, April 18th, before office hoursShe stated that she has lost her paperwork and didn't have after hours phone numbers to reach usOur office manager was out April 18th because her mother was in a automobile accidentWe returned her call at 8:on April 20thShe told us she didn't know which alarm had chirped so she called the Fire DeptThe fire fighters told her they didn't know eitherDonna had admitted that she may have over reacted and was having issues sleeping because of a dental visit and had been taking medicineWe are going to her home today to see if the alarm in question is even one of ours or if the customer just needs to clean their alarm, which is their responsibilityEither way we will help them take care of their issueCustomer agreed she should have not filed a complaint, as her issue will be resolved within hours of her call