Update on complaint informationMr [redacted] spoke with [redacted] home office out of Michigan on October and explained the complaint with A&E Appliances as their authorized service provider and the issue that occurred on the 5th of October.Home office of [redacted] will cover all costs (parts, labor and service) as they were not impressed and concerned with service provided by A&E Appliance I required installation to be done by any other company besides A&E Appliance and the [redacted] home office agreed [redacted] home office scheduled service through another company and installation and all future services will be conducted by them[redacted] will be looking into the customer service / services provided by A&E Appliance.I need no further action on this matter
Good morning ***, This is to inform you that case [redacted] for Ms [redacted] should be sent to [redacted] , a company we have no affiliation with Upon receiving your letter we attempted to get information on Ms***'s appliance, when we were unable to pull out anything we called the [redacted] call center ( [redacted] ) I spoke with a [redacted] , who was able to pull up information on their system which showed that they dispatched [redacted] a couple of times in August and October She also informed me this is for a Samsung product, a brand in which we do not and have never serviced Please advise Ms [redacted] of the situation and if she has questions, she can phone the [redacted] call center at the phone number above or [redacted] at ( [redacted] ) This company has no local listing and because the name is so close people tend to get us mixed upIf you check there was another case in which this had happened before Thank you for your assistance, [redacted] ***
Update on complaint informationMr [redacted] spoke with [redacted] home office out of Michigan on October and explained the complaint with A&E Appliances as their authorized service provider and the issue that occurred on the 5th of October.Home office of [redacted] will cover all costs (parts, labor and service) as they were not impressed and concerned with service provided by A&E Appliance I required installation to be done by any other company besides A&E Appliance and the [redacted] home office agreed [redacted] home office scheduled service through another company and installation and all future services will be conducted by them[redacted] will be looking into the customer service / services provided by A&E Appliance.I need no further action on this matter
Complaint: [redacted] I am rejecting this response because: I will send a complete response shortly Sincerely, [redacted]
Good morning ***, This is to inform you that case [redacted] for Ms [redacted] should be sent to [redacted] , a company we have no affiliation with Upon receiving your letter we attempted to get information on Ms***'s appliance, when we were unable to pull out anything we called the [redacted] call center ( [redacted] ) I spoke with a [redacted] , who was able to pull up information on their system which showed that they dispatched [redacted] a couple of times in August and October She also informed me this is for a Samsung product, a brand in which we do not and have never serviced Please advise Ms [redacted] of the situation and if she has questions, she can phone the [redacted] call center at the phone number above or [redacted] at ( [redacted] ) This company has no local listing and because the name is so close people tend to get us mixed upIf you check there was another case in which this had happened before Thank you for your assistance, [redacted] ***