The customer they are referencing who "called around" to other places and quoted a $service charge from another business was not meMy phone was dying; I called the first place I could find with a local area codeI called and asked for a price, and they said it's a $service charge, and then labor costsSince I did not mention ANY other locksmiths or prices, one must conclude that the service charge price is indeed $15, not "$29"....unless they randomly quote lower prices to random customersThe "labor" took seconds and tech was minutes away anywaysI understand that they don't wish to lower their prices, but to outright lie about my experience and my conversation with the dispatcher just proves how unethical this company isThat being said, how can something be "after hours," when the company itself is named A Hour Locksmith? I was not told of ANY extra charges for it being "after hours." I am grateful for the technician, Jesse, because I personally thought he did a good job, and he doesn't set the pricesMy complaint goes directly to the owner who sets the prices, and then lies about what transpiredI will accept the $reimbursement, but I will not remove my [redacted] review or Revdex.com review, because if I had not stood up for myself various times, I would have been charged $for a literal second jobI am trying to prevent this from happening to other people who were in as desperate situations as I wasOne would reasonably come to the conclusion that a business that receives approximately $per hour would be able to afford a refund and keep a customer, but clearly money is the more important factor for this business, not ethical decision-making or fairnessThank you to the Revdex.com for facilitating this--despite the company's refusal to see how they were in the wrongPlease keep my review of this business public on the Revdex.com
The customer they are referencing who "called around" to other places and quoted a $service charge from another business was not meMy phone was dying; I called the first place I could find with a local area codeI called and asked for a price, and they said it's a $service charge, and then labor costsSince I did not mention ANY other locksmiths or prices, one must conclude that the service charge price is indeed $15, not "$29"....unless they randomly quote lower prices to random customersThe "labor" took seconds and tech was minutes away anywaysI understand that they don't wish to lower their prices, but to outright lie about my experience and my conversation with the dispatcher just proves how unethical this company isThat being said, how can something be "after hours," when the company itself is named A Hour Locksmith? I was not told of ANY extra charges for it being "after hours." I am grateful for the technician, Jesse, because I personally thought he did a good job, and he doesn't set the pricesMy complaint goes directly to the owner who sets the prices, and then lies about what transpiredI will accept the $reimbursement, but I will not remove my [redacted] review or Revdex.com review, because if I had not stood up for myself various times, I would have been charged $for a literal second jobI am trying to prevent this from happening to other people who were in as desperate situations as I wasOne would reasonably come to the conclusion that a business that receives approximately $per hour would be able to afford a refund and keep a customer, but clearly money is the more important factor for this business, not ethical decision-making or fairnessThank you to the Revdex.com for facilitating this--despite the company's refusal to see how they were in the wrongPlease keep my review of this business public on the Revdex.com