Good afternoon,I fleet manager was not aware of the issue until I received this emailI do apologize for the trouble the customer had to go through with his cell phoneOn 1/I immediately tracked down the cab driver and retrieved the cellphone from herI had one of my drivers deliver the
cellphone on this same date I received the complaintIf I would have been notified the same day it was forgotten in the cab I would have had the cellphone delivered on that same dayAgain please accept our apology for any inconvenience
May 29, 2015[redacted]
[redacted]
[redacted]RE: Revdex.com Complaint [redacted]Dear [redacted]We are terrible sorry about your experience with Yellow Cab. We strive to provide excellent service to our customers and werecognize that where there is a human element/technology involved;...
there can be a chance for error. On behalf of Yellow Cab Company please accept my sincerest apologies. It is clear that measures need tobe taken to improve the quality of our customer service. To that end, your complaint has reached our call center manager[redacted], she is now investigation the actions of our employees and taking appropriate steps to correct the issue, also Fleet Manager [redacted] forfuture investigation on the drivers action, as of right now I need the following information:A copy of the receipt or if you pay with credit card thru the cab system the last 4 digits of the credit card.Itinerary of original flight.Purchase receipt for 2nd plan ticket.We would like to thank youfor taking the time to convey your experience with Yellow Cab and for bringing these concerns to our attention.Sincerely,[redacted]Yellow Cab ArizonaYellow Cab Company [redacted]
[redacted]
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Attached is all the information you requested if you have any questions please contact me.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
As a result of our company being notified that the *Free Ride Coupons* offered in our first response are not acceptable, I have decided to put an exclamation point on my apology and am sending this customer a $100 pre-paid [redacted] card for the inconvenience caused. Please accept this only as a token of our sincere regret for the incident and as stated earlier, will continue to monitor and improve all facets of our customer service processes to avoid similar situations in the future.
As a result of our internal investigation IO have initiated additional training and education for our customer service representatives and call center staff in an attempt to ensure our service levels for all of our customers are not only met but sustained. This is...
an unfortunate situation that should not have occurred. I am personally disappointed at the mistakes that were made in scheduling the proper vehicle and equipment for the return trip . It is our goal as a company to ensure timeliness of service, safety, and comfort for all of our valued customers. We fell far short of our goals with this customer. We will be sending Free Ride Coupons in the amount of $25.00 (Twenty-Five Dollars USD) for our customer to use in the future. These coupons do not represent a final solution as we must continually monitor and improve our services. Please accept my apology to the customer and her son and we will continue to do all we can to ensure Yellow Cab will always provide the highest levels of services in the future.
The owner of the company forwarded this complaint to my office. I am the Quality Manager. I have reviewed the information submitted by the customer and my investigation confirms the details contained in this customer's summary of events. First, I want to sincerely apologize to this...
customer as this is not the level of service our customer's expect from Yellow Cab. A driver did accept this customer's request for service and was in the area but did not go to the pick up location and did not make a valid attempt to provide the service. The company will internally deal with the identified driver to ensure it doesn't happen again.Because of the inconvenience and expense to this customer, the owner will be forwarding a check to the name and address listed on the complaint in the amount of $16.00 (Sixteen Dollars USD). The decision to reimburse the customer is based on her expectations of service from Yellow Cab and is our company's way of saying we are not only sorry, we will continue to strive to provide the best taxi cab services in the future. Lyle W[redacted]Quality ManagerAAA Full Transportation, Inc.
Good afternoon,I fleet manager was not aware of the issue until I received this emailI do apologize for the trouble the customer had to go through with his cell phoneOn 1/I immediately tracked down the cab driver and retrieved the cellphone from herI had one of my drivers deliver the
cellphone on this same date I received the complaintIf I would have been notified the same day it was forgotten in the cab I would have had the cellphone delivered on that same dayAgain please accept our apology for any inconvenience
May 29, 2015[redacted]
[redacted]
[redacted]RE: Revdex.com Complaint [redacted]Dear [redacted]We are terrible sorry about your experience with Yellow Cab. We strive to provide excellent service to our customers and werecognize that where there is a human element/technology involved;...
there can be a chance for error. On behalf of Yellow Cab Company please accept my sincerest apologies. It is clear that measures need tobe taken to improve the quality of our customer service. To that end, your complaint has reached our call center manager[redacted], she is now investigation the actions of our employees and taking appropriate steps to correct the issue, also Fleet Manager [redacted] forfuture investigation on the drivers action, as of right now I need the following information:A copy of the receipt or if you pay with credit card thru the cab system the last 4 digits of the credit card.Itinerary of original flight.Purchase receipt for 2nd plan ticket.We would like to thank youfor taking the time to convey your experience with Yellow Cab and for bringing these concerns to our attention.Sincerely,[redacted]Yellow Cab ArizonaYellow Cab Company [redacted]
[redacted]
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Attached is all the information you requested if you have any questions please contact me.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
As a result of our company being notified that the *Free Ride Coupons* offered in our first response are not acceptable, I have decided to put an exclamation point on my apology and am sending this customer a $100 pre-paid [redacted] card for the inconvenience caused. Please accept this only as a token of our sincere regret for the incident and as stated earlier, will continue to monitor and improve all facets of our customer service processes to avoid similar situations in the future.
As a result of our internal investigation IO have initiated additional training and education for our customer service representatives and call center staff in an attempt to ensure our service levels for all of our customers are not only met but sustained. This is...
an unfortunate situation that should not have occurred. I am personally disappointed at the mistakes that were made in scheduling the proper vehicle and equipment for the return trip . It is our goal as a company to ensure timeliness of service, safety, and comfort for all of our valued customers. We fell far short of our goals with this customer. We will be sending Free Ride Coupons in the amount of $25.00 (Twenty-Five Dollars USD) for our customer to use in the future. These coupons do not represent a final solution as we must continually monitor and improve our services. Please accept my apology to the customer and her son and we will continue to do all we can to ensure Yellow Cab will always provide the highest levels of services in the future.
The owner of the company forwarded this complaint to my office. I am the Quality Manager. I have reviewed the information submitted by the customer and my investigation confirms the details contained in this customer's summary of events. First, I want to sincerely apologize to this...
customer as this is not the level of service our customer's expect from Yellow Cab. A driver did accept this customer's request for service and was in the area but did not go to the pick up location and did not make a valid attempt to provide the service. The company will internally deal with the identified driver to ensure it doesn't happen again.Because of the inconvenience and expense to this customer, the owner will be forwarding a check to the name and address listed on the complaint in the amount of $16.00 (Sixteen Dollars USD). The decision to reimburse the customer is based on her expectations of service from Yellow Cab and is our company's way of saying we are not only sorry, we will continue to strive to provide the best taxi cab services in the future. Lyle W[redacted]Quality ManagerAAA Full Transportation, Inc.
The coupons will do my mother no good as she has her ADA card and will be using the [redacted] system.