Revdex.com: I appreciate the reply and the company taking quick action.? I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me? Thank you
Dear Revdex.com: Onvoy, LLC d/b/a Inteliquent (“Inteliquent”) submits this response to /Case No [redacted] .? Inteliquent is primarily a wholesale provider of telecommunications services to other carriers, resellers and service providers who use the services Inteliquent provides in order to provide their own wholesale or retail telecommunications services.? ? Inteliquent is not making the calls or causing the calls to be made.? Inteliquent is not a telemarketer nor does it provide telemarketing servicesThe complainant states that he is receiving unwanted calls but did not provide the telephone number or numbers from which he is receiving the calls.? We are unable to further investigate this complaint without knowing what numbers are making the calls.? If the complainant provides the calling number(s) and the number called, we will advise our customer or customers of the complaint, request that they initiate an investigation and take appropriate action to stop the callsThank you.Onvoy, LLC d/b/a Inteliquent
Dear Revdex.com:? Onvoy, LLC ("Onvoy") is primarily a wholesale provider of telecommunications services to other carriers, resellers and service providers who use the services Onvoy provides in order to provide their own wholesale or retail telecommunications services.? ? Because Onvoy provides wholesale services to other telecommunications service providers, the end user of telephone number ###-###-#### is not our customer.? We have no information on file concerning the identity of the end user of the number nor do we have any information regarding the use of the number? Onvoy is not making the calls or causing the calls to be made to the complainant? Onvoy is not a telemarketer nor does it provide telemarketing services.In this case, we advised our wholesale customer of this complaint and instructed them to investigate and resolve this issueThe complainant should not receive any further calls from telephone number ###-###-####.Thank you.Onvoy, LLC
Initial Business Response / [redacted] (1000, 5, 2016/03/10) */ Dear Revdex.com, Onvoy, LLC ("Onvoy") submits this response to the complaint of Ms [redacted] concerning telephone number [redacted] ; Case No [redacted] Onvoy, LLC is primarily a wholesale provider of telecommunications services to other carriers, service providers and resellers Our customers use the services Onvoy provides in order to provide their own telecom services Onvoy is not making or causing the calls to be made to her home, work and cell phone numbers In this case, telephone number [redacted] was disconnected on February 24, and has been inactive since that date As such, Ms [redacted] should not receive any further calls from this number If any calls were received after February 24, 2016, it is likely that the number that appears on her caller ID has been "spoofed." In addition, she reports that when she calls the number back she gets only a busy signal which further suggests that the number is spoofedCaller ID spoofing occurs when the caller manipulates the information that appears on her caller id in order to hide the number from which the call is actually originating In the case of spoofed numbers, we do not know what number is actually making the calls so we are unable to further investigate or stop the calls If the calls continue, we suggest she contact her own service provider and ask if they can trace the call back to its origination point If she can provide an exact time and date that a call was received they may be able to determine the number from which the call is truly originating Thank you Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/03/14) */ (The consumer indicated he/she ACCEPTED the response from the business.)
To Whom It May Concern: This letter is in response to Case #: [redacted] A-Plumbing would like to apologize for the delay in responding to Ms [redacted] and the concerns she has expressed regarding her recent encounter with our business A-Plumbing would like to apologize for any unprofessional behavior Ms [redacted] may have received Our company strives to provide quality customer service including: completion of repairs in a timely manner and maintaining strong relationships with our customers The dissatisfaction expressed by Ms [redacted] in regards to her recent experience with A-Plumbing is unacceptable and we are interested in working to rectify this situation In the event the warranty company has not already refunded her $service fee, A-Plumbing would like to compensate Ms [redacted] for her service fee cost Please let us know what steps we can take to begin this process We thank Ms [redacted] and the Revdex.com for bringing this matter to our attention and look forward to the opportunity to resolve this case Respectfully, [redacted] ***
Revdex.com: I appreciate the reply and the company taking quick action.? I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me? Thank you
Dear Revdex.com: Onvoy, LLC d/b/a Inteliquent (“Inteliquent”) submits this response to /Case No [redacted] .? Inteliquent is primarily a wholesale provider of telecommunications services to other carriers, resellers and service providers who use the services Inteliquent provides in order to provide their own wholesale or retail telecommunications services.? ? Inteliquent is not making the calls or causing the calls to be made.? Inteliquent is not a telemarketer nor does it provide telemarketing servicesThe complainant states that he is receiving unwanted calls but did not provide the telephone number or numbers from which he is receiving the calls.? We are unable to further investigate this complaint without knowing what numbers are making the calls.? If the complainant provides the calling number(s) and the number called, we will advise our customer or customers of the complaint, request that they initiate an investigation and take appropriate action to stop the callsThank you.Onvoy, LLC d/b/a Inteliquent
Dear Revdex.com:? Onvoy, LLC ("Onvoy") is primarily a wholesale provider of telecommunications services to other carriers, resellers and service providers who use the services Onvoy provides in order to provide their own wholesale or retail telecommunications services.? ? Because Onvoy provides wholesale services to other telecommunications service providers, the end user of telephone number ###-###-#### is not our customer.? We have no information on file concerning the identity of the end user of the number nor do we have any information regarding the use of the number? Onvoy is not making the calls or causing the calls to be made to the complainant? Onvoy is not a telemarketer nor does it provide telemarketing services.In this case, we advised our wholesale customer of this complaint and instructed them to investigate and resolve this issueThe complainant should not receive any further calls from telephone number ###-###-####.Thank you.Onvoy, LLC
Initial Business Response / [redacted] (1000, 5, 2016/03/10) */ Dear Revdex.com, Onvoy, LLC ("Onvoy") submits this response to the complaint of Ms [redacted] concerning telephone number [redacted] ; Case No [redacted] Onvoy, LLC is primarily a wholesale provider of telecommunications services to other carriers, service providers and resellers Our customers use the services Onvoy provides in order to provide their own telecom services Onvoy is not making or causing the calls to be made to her home, work and cell phone numbers In this case, telephone number [redacted] was disconnected on February 24, and has been inactive since that date As such, Ms [redacted] should not receive any further calls from this number If any calls were received after February 24, 2016, it is likely that the number that appears on her caller ID has been "spoofed." In addition, she reports that when she calls the number back she gets only a busy signal which further suggests that the number is spoofedCaller ID spoofing occurs when the caller manipulates the information that appears on her caller id in order to hide the number from which the call is actually originating In the case of spoofed numbers, we do not know what number is actually making the calls so we are unable to further investigate or stop the calls If the calls continue, we suggest she contact her own service provider and ask if they can trace the call back to its origination point If she can provide an exact time and date that a call was received they may be able to determine the number from which the call is truly originating Thank you Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/03/14) */ (The consumer indicated he/she ACCEPTED the response from the business.)
To Whom It May Concern: This letter is in response to Case #: [redacted] A-Plumbing would like to apologize for the delay in responding to Ms [redacted] and the concerns she has expressed regarding her recent encounter with our business A-Plumbing would like to apologize for any unprofessional behavior Ms [redacted] may have received Our company strives to provide quality customer service including: completion of repairs in a timely manner and maintaining strong relationships with our customers The dissatisfaction expressed by Ms [redacted] in regards to her recent experience with A-Plumbing is unacceptable and we are interested in working to rectify this situation In the event the warranty company has not already refunded her $service fee, A-Plumbing would like to compensate Ms [redacted] for her service fee cost Please let us know what steps we can take to begin this process We thank Ms [redacted] and the Revdex.com for bringing this matter to our attention and look forward to the opportunity to resolve this case Respectfully, [redacted] ***