Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint? [Provide details of why you are not satisfied with this resolution.] Regards, No resolution has been proposed by Sunnova ?
Sunnova has provided customer alternative options in getting an additional system to cover more consumption at a lower rate than his utility companySunnova has also provided customer an early true up do to missed KWh.? ? Customer has also been provided an option to change product which will offer customer option to purchase the solar system, unfortunately agreement cannot be voided.?
[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.]Revdex.com:I have reviewed the? response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me? I accept the response and I am waiting for a final resolution.? Sunnova promised to call me back today Sep 2015.?
Sunnova is working on providing customer with a resolution, we have talked to Mrs [redacted] to advise we are working towards resolutionCustomer complied?
Customer has been unresponsive to all of Sunnova's attempts to reach him, attempts have been made on the following dates - October 10,13,Sunnova will continue to wait for customer's call back to assist with his concerns.?
Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaintSunnova's alternative is to assist in providing a credit for a period in which their system was not operational for the months from Dec to March 2016, despite their claims that the monitor the systems effectivenessSunnova would not have bothered to notify me nor the tenant, if their was not a compalaint filedAs previously stated, I am the sole owner of the property and never read or agreed to the lease/agreement, and want their propoerty removed from my homeSunnova initially mentioned that the lease was sent to my email address at [redacted] were I "so called" agreed and DocuSigned, a claim which I have disputed and Sunnova continued to stand by through various communications sent to meIn the most recent letter dated 9/29, Sunnova now has back tracked and stated that the letter actually was not sent to my email address, but rather to the tenants/mothers email address, again another tactic being used by Sunnova to validate their unethical business practicesMy mother has never had an email address nor would she know how to create one, as mentioned, my mother is a senior, spanish speaking and has zero computer literacyI have filed a complaint with the ***, and will continue to seek other alternatives to ensure that Sunnova corrects the Fraud they have committed and continue to defend.? ? Regards, [redacted] ?
Mr [redacted] has been sent resolution via emailSunnova has added two additional months of solar credits to his early true up which Mr [redacted] has agreed too.?
We are still in the process of resolving the customer's complaint, we have been in constant communication throughout this processThe most recent communication that we have had with the customer is 6/7/2016, we will provide a final resolution once all work is complete.? Regards,Toni T***Issue Resolution Supervisor?
Sent: Thursday, February 11, 7:PM Subject: RE: Revdex.com Houston CID# [redacted] Good evening, I informed you that we would be reaching out to Mr***We spoke to him to discuss a rate revision ? Thanks ? Toni [redacted] Contact Center Supervisor? I? Sunnova D:? [redacted] 3? Fax:? toni[redacted] @sunnova.com ww.sunnova.com ?
Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint? C [redacted] Complaint Summary Complaint Type: Consumer to Business Complaint Nature of complaint: Advertising Issues Problem description: Have had problems with the system since the day it was installedMy home is constantly blowing the breaker box and or fuses out in the kitchen when two or more appliances are operating at the sometimeHave called for assistance to get the problem resolved but I am constantly getting the run aroundSunnova presented advertisement of their product and the money that my family would save on electricitySunnova stated, " that my home only requires panels that was an under statement", a more professional company came out and evaluated my electricity usage per square foot of home and has evaluated that the home required panelsSunnova also misrepresented themselves by stating, "that we would save more money using their solar products than SCE as well as eliminating a monthly electricity bill with SCE and receiving a yearly credit from SCE, well that sale pitch was also a lieDec2015th, I received an ending billing statement from SCE, SCE billed us for $2,200.00, on Dec2016th, I received a ending billing statement for $2,We are now paying a bill totaling $4,for used electricityI called Sunnova several times to get this issue resolve as to date Sunnova has refused to rectify the problemAccording to documented information Sunnova is billing my family more for electricity than SCE ever has in the years I have lived in my homeWe were better off using SCE vsSunnovaSunnova lied about their product and their pricesSunnova has caused my family a financial hardship and yet after speaking to the following people: Supervisor Wilbert Harris, Ronaldo, Angela [redacted] , Aleia, Kadisha [redacted] , Simeon, Ignacio [redacted] , Amanda, Evette and Jeannia ***After speaking to all of these people ABSOLUTELY NO ONE was willing nor tried to suggest nor resolve the issueWe were lied too from the very beginning and after several attempts of reaching out to Sunnova we have asked them to come and remove their panel from our home they have refusedDue to the refusal to pay the SCE billing and the reimbursement of our money(s) we have lost and the financial hardship we have had to endure, we are not willing to continue our service with Sunnova and at this time we insist on a reimbursement of all money spent out and we want them to come get their equipmentWe are planning to take this matter to court and to the public media if Sunnova does not comply immediately and resolve this issueAt this point we are DONEDesired Resolution: Refund Desired Outcome Refund, resolve business deal, report a positive report to Credit BreauPlease remove all equipment from home immediately.? REFUND ALL MONEYS PAID OUT DUE TO BREACH OF CONTRACT BY SUNNOVADISSOLVE BUSINESS DEALREPORT A POSITIVE REPORT TO CREDIT BREAUPLEASE REMOVE ALL EQUIPMENT FROM HOME IMMEDIATELY Regards, ?
Thank you for contacting? Sunnova’s? Customer? Care? Team.? ? We have? conducted a full review of the account.? ? Please see the details below:? Customer:? ? ? [redacted] ?Sunnova? Account ID:? [redacted] Sunnova? Case Number:? [redacted] ? Issue:Customer? was re-educated on the agreement and solar process.? Customer? has? access to the production portal.? Customer system is not faulty is working as expected.? ? If you have any questions,? please contact us at (281) 985- or email us at? [email protected]?We are available Monday through Friday from 7:am to 7:pm Central Standard Time.? Thank you again for contacting? Sunnova’s? Customer Care Team.??
Thank you for contacting Sunnova’s Customer Care Team.? We have conducted a full review of the account.? Please see the details below: ">·? ? ? ? ? ? ? ? Customer***? [redacted] ·? ? ? ? ? ? ? ? Sunnova Account ID: [redacted] ·? ? ? ? ? ? ? ? Sunnova Case Number:? [redacted] Resolution: ·? ? ? ? ? ? ? ? Customer refund for the incorrect charges ·? ? ? ? ? ? ? ? Customer clarified the actual date of the sale to reflect the correct charges If you have any questions, please contact us at [redacted] or email us at [email protected] ? We are available Monday through Friday from 7:am to 7:pm Central Standard Time Thank you again for contacting Sunnova’s Customer Care Team?
Thank you for contacting Sunnova’s Customer Care TeamWe are currently conducting a full review of the customer’s complaint Please see the details below: ? ·? ? ? ? ? ? ? ? Customer: [redacted] ·? ? ? ? ? ? ? ? Sunnova Account ID: [redacted] ·? ? ? ? ? ? ? ? Sunnova Case Number: Case- [redacted] ? Issue: ·? ? ? ? ? ? ? ? Customer is disputing solar agreement was sign by his mother [redacted] or himself [redacted] ? ? Sunnova is currently researching this issue for the customer, we have reached out to the customer to gather additional detailsA final resolution will be submitted to you on this matter ? If you have any questions, please contact us at (281) 985- or email us at [email protected]? We are available Monday through Friday from 7:am to 7:pm Central Standard Time
Thank you for contacting Sunnova’s Customer Care Team.? We have conducted a full review of the account.? Please see the details below: ? ·? ? ? ? ? ? ? ? Customer: [redacted] ·? ? ? ? ? ? ? ? Sunnova Account ID: [redacted] ·? ? ? ? ? ? ? ? Sunnova Case Number:? [redacted] ? Issue: ? ·? ? ? ? ? ? ? ? Customer is not seeing the savings ·? ? ? ? ? ? ? ? Customer is receiving higher than bills from the utility provider ·? ? ? ? ? ? ? ? Customer has concerns regarding system production ? Resolution: ·? ? ? ? ? ? ? ? Customer payment for January was compensated ·? ? ? ? ? ? ? ? Confirmed with the customer that we will comply with monitoring the system ·? ? ? ? ? ? ? ? Customer system is back on line and producing ? ? If you have any questions, please contact us at (281) 985- or email us at [email protected] ? We are available Monday through Friday from 7:am to 7:pm Central Standard Time ? Thank you again for contacting Sunnova’s Customer Care Team
Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me? Sent: Tuesday, February 23, 7:PM [redacted] Subject: Re: You have a New Message from Revdex.com Regarding Complaint # [redacted] ? thanksproblem ? is solved so farwaiting for next bill to see if change is impementedthanks ?
Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint? Sent: Sunday, January 17, 6:PM Subject: complaint [redacted] I received a email requesting the following informationThis message is in regard to your complaint submitted on 12/17/against Sunnova.? Your complaint was assigned ID [redacted] You recently filed a complaint on the above mentioned company.? The last we heard from you the issue was not resolved.? Please provide us with an update and advised which items (if any) remain unresolvedPlease complete and return it as soon as possible Are the issues resolved? ? No If no, what issues remain outstanding?? Sunnova failed to deliver a working systemadvertising - Sunnova claims 24/monitoring on website and promotional materialThere customer service explains they only monitor once a month and have no visibility of system errors Did you ever file your case through the court system?? not yet meeting with attorney scheduled .? ? ? If so please include a copy of your filing or judgment for our files Signature: __ [redacted] ____Date: _____1/16/2016____________________ ? ? [redacted] ?
Thank you for contacting Sunnova’s Customer Care TeamWe are currently conducting a full review of the customer’s complaint Please see the details below: ? ·? ? ? ? ? ? ? ? Customer: [redacted] ·? ? ? ? ? ? ? ? Sunnova Account ID: [redacted] ·? ? ? ? ? ? ? ? Sunnova Case Number: [redacted] ? Issue: ·? ? ? ? ? ? ? ? Customer is requesting more details on how their [redacted] agreement ? Sunnova is currently researching this issue for the customer; we have reached out to the customer to gather additional detailsA final resolution will be submitted to you on this matter If you have any questions, please contact us at [redacted] or email us at [email protected]? We are available Monday through Friday from 7:am to 7:pm Central Standard Time
Thank you for contacting Sunnova’s Customer Care TeamWe are currently conducting a full review of the customer’s complaint Please see the details below: ? ·? ? ? ? ? ? ? ? Customer: [redacted] ·? ? ? ? ? ? ? ? Sunnova Account ID: [redacted] ·? ? ? ? ? ? ? ? Sunnova Case Number: Case- [redacted] ? Issue: ·? ? ? ? ? ? ? ? Customer has concerns in regards to their contract terms ? ? Sunnova is currently researching this issue for the customer; we have reached out to the customer to gather additional detailsA final resolution will be submitted to you on this matter ? If you have any questions, please contact us at [redacted] or email us at [email protected]? We are available Monday through Friday from 7:am to 7:pm Central Standard Time
Thank you for contacting Sunnova’s Customer Care Team.? We are conducting a full review of the account.? Please see the details below: ? ·? ? ? ? ? ? Customer: [redacted] ·? ? ? ? ? ? Sunnova Account ID: [redacted] ·? ? ? ? ? ? Sunnova Case Number:? [redacted] ? Issue: ·? ? ? ? ? ? The customer has indicated that he sustained roof damage at the point of installation ? Sunnova is in the process of investigating this issue for the customer we will contact Mr [redacted] today to discuss this matter furtherWe will stay in constant communication with the customer to convey updates directly until this matter is resolvedIf you have any questions, please contact us at [redacted] or email us at [redacted] .? We are available Monday through Friday from 7:am to 7:pm Central Standard Time? Thank you again for contacting Sunnova’s Customer Care.? ? ?
Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint? [Provide details of why you are not satisfied with this resolution.] Regards, No resolution has been proposed by Sunnova ?
Sunnova has provided customer alternative options in getting an additional system to cover more consumption at a lower rate than his utility companySunnova has also provided customer an early true up do to missed KWh.? ? Customer has also been provided an option to change product which will offer customer option to purchase the solar system, unfortunately agreement cannot be voided.?
[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.]Revdex.com:I have reviewed the? response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me? I accept the response and I am waiting for a final resolution.? Sunnova promised to call me back today Sep 2015.?
Sunnova is working on providing customer with a resolution, we have talked to Mrs [redacted] to advise we are working towards resolutionCustomer complied?
Customer has been unresponsive to all of Sunnova's attempts to reach him, attempts have been made on the following dates - October 10,13,Sunnova will continue to wait for customer's call back to assist with his concerns.?
Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaintSunnova's alternative is to assist in providing a credit for a period in which their system was not operational for the months from Dec to March 2016, despite their claims that the monitor the systems effectivenessSunnova would not have bothered to notify me nor the tenant, if their was not a compalaint filedAs previously stated, I am the sole owner of the property and never read or agreed to the lease/agreement, and want their propoerty removed from my homeSunnova initially mentioned that the lease was sent to my email address at [redacted] were I "so called" agreed and DocuSigned, a claim which I have disputed and Sunnova continued to stand by through various communications sent to meIn the most recent letter dated 9/29, Sunnova now has back tracked and stated that the letter actually was not sent to my email address, but rather to the tenants/mothers email address, again another tactic being used by Sunnova to validate their unethical business practicesMy mother has never had an email address nor would she know how to create one, as mentioned, my mother is a senior, spanish speaking and has zero computer literacyI have filed a complaint with the ***, and will continue to seek other alternatives to ensure that Sunnova corrects the Fraud they have committed and continue to defend.? ? Regards, [redacted] ?
Mr [redacted] has been sent resolution via emailSunnova has added two additional months of solar credits to his early true up which Mr [redacted] has agreed too.?
We are still in the process of resolving the customer's complaint, we have been in constant communication throughout this processThe most recent communication that we have had with the customer is 6/7/2016, we will provide a final resolution once all work is complete.? Regards,Toni T***Issue Resolution Supervisor?
Sent: Thursday, February 11, 7:PM Subject: RE: Revdex.com Houston CID# [redacted] Good evening, I informed you that we would be reaching out to Mr***We spoke to him to discuss a rate revision ? Thanks ? Toni [redacted] Contact Center Supervisor? I? Sunnova D:? [redacted] 3? Fax:? toni[redacted] @sunnova.com ww.sunnova.com ?
Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint? C [redacted] Complaint Summary Complaint Type: Consumer to Business Complaint Nature of complaint: Advertising Issues Problem description: Have had problems with the system since the day it was installedMy home is constantly blowing the breaker box and or fuses out in the kitchen when two or more appliances are operating at the sometimeHave called for assistance to get the problem resolved but I am constantly getting the run aroundSunnova presented advertisement of their product and the money that my family would save on electricitySunnova stated, " that my home only requires panels that was an under statement", a more professional company came out and evaluated my electricity usage per square foot of home and has evaluated that the home required panelsSunnova also misrepresented themselves by stating, "that we would save more money using their solar products than SCE as well as eliminating a monthly electricity bill with SCE and receiving a yearly credit from SCE, well that sale pitch was also a lieDec2015th, I received an ending billing statement from SCE, SCE billed us for $2,200.00, on Dec2016th, I received a ending billing statement for $2,We are now paying a bill totaling $4,for used electricityI called Sunnova several times to get this issue resolve as to date Sunnova has refused to rectify the problemAccording to documented information Sunnova is billing my family more for electricity than SCE ever has in the years I have lived in my homeWe were better off using SCE vsSunnovaSunnova lied about their product and their pricesSunnova has caused my family a financial hardship and yet after speaking to the following people: Supervisor Wilbert Harris, Ronaldo, Angela [redacted] , Aleia, Kadisha [redacted] , Simeon, Ignacio [redacted] , Amanda, Evette and Jeannia ***After speaking to all of these people ABSOLUTELY NO ONE was willing nor tried to suggest nor resolve the issueWe were lied too from the very beginning and after several attempts of reaching out to Sunnova we have asked them to come and remove their panel from our home they have refusedDue to the refusal to pay the SCE billing and the reimbursement of our money(s) we have lost and the financial hardship we have had to endure, we are not willing to continue our service with Sunnova and at this time we insist on a reimbursement of all money spent out and we want them to come get their equipmentWe are planning to take this matter to court and to the public media if Sunnova does not comply immediately and resolve this issueAt this point we are DONEDesired Resolution: Refund Desired Outcome Refund, resolve business deal, report a positive report to Credit BreauPlease remove all equipment from home immediately.? REFUND ALL MONEYS PAID OUT DUE TO BREACH OF CONTRACT BY SUNNOVADISSOLVE BUSINESS DEALREPORT A POSITIVE REPORT TO CREDIT BREAUPLEASE REMOVE ALL EQUIPMENT FROM HOME IMMEDIATELY Regards, ?
Thank you for contacting? Sunnova’s? Customer? Care? Team.? ? We have? conducted a full review of the account.? ? Please see the details below:? Customer:? ? ? [redacted] ?Sunnova? Account ID:? [redacted] Sunnova? Case Number:? [redacted] ? Issue:Customer? was re-educated on the agreement and solar process.? Customer? has? access to the production portal.? Customer system is not faulty is working as expected.? ? If you have any questions,? please contact us at (281) 985- or email us at? [email protected]?We are available Monday through Friday from 7:am to 7:pm Central Standard Time.? Thank you again for contacting? Sunnova’s? Customer Care Team.??
Thank you for contacting Sunnova’s Customer Care Team.? We have conducted a full review of the account.? Please see the details below: ">·? ? ? ? ? ? ? ? Customer***? [redacted] ·? ? ? ? ? ? ? ? Sunnova Account ID: [redacted] ·? ? ? ? ? ? ? ? Sunnova Case Number:? [redacted] Resolution: ·? ? ? ? ? ? ? ? Customer refund for the incorrect charges ·? ? ? ? ? ? ? ? Customer clarified the actual date of the sale to reflect the correct charges If you have any questions, please contact us at [redacted] or email us at [email protected] ? We are available Monday through Friday from 7:am to 7:pm Central Standard Time Thank you again for contacting Sunnova’s Customer Care Team?
Thank you for contacting Sunnova’s Customer Care TeamWe are currently conducting a full review of the customer’s complaint Please see the details below: ? ·? ? ? ? ? ? ? ? Customer: [redacted] ·? ? ? ? ? ? ? ? Sunnova Account ID: [redacted] ·? ? ? ? ? ? ? ? Sunnova Case Number: Case- [redacted] ? Issue: ·? ? ? ? ? ? ? ? Customer is disputing solar agreement was sign by his mother [redacted] or himself [redacted] ? ? Sunnova is currently researching this issue for the customer, we have reached out to the customer to gather additional detailsA final resolution will be submitted to you on this matter ? If you have any questions, please contact us at (281) 985- or email us at [email protected]? We are available Monday through Friday from 7:am to 7:pm Central Standard Time
Sunnova is looking into alternative options in providing customer a solution?
Thank you for contacting Sunnova’s Customer Care Team.? We have conducted a full review of the account.? Please see the details below: ? ·? ? ? ? ? ? ? ? Customer: [redacted] ·? ? ? ? ? ? ? ? Sunnova Account ID: [redacted] ·? ? ? ? ? ? ? ? Sunnova Case Number:? [redacted] ? Issue: ? ·? ? ? ? ? ? ? ? Customer is not seeing the savings ·? ? ? ? ? ? ? ? Customer is receiving higher than bills from the utility provider ·? ? ? ? ? ? ? ? Customer has concerns regarding system production ? Resolution: ·? ? ? ? ? ? ? ? Customer payment for January was compensated ·? ? ? ? ? ? ? ? Confirmed with the customer that we will comply with monitoring the system ·? ? ? ? ? ? ? ? Customer system is back on line and producing ? ? If you have any questions, please contact us at (281) 985- or email us at [email protected] ? We are available Monday through Friday from 7:am to 7:pm Central Standard Time ? Thank you again for contacting Sunnova’s Customer Care Team
Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me? Sent: Tuesday, February 23, 7:PM [redacted] Subject: Re: You have a New Message from Revdex.com Regarding Complaint # [redacted] ? thanksproblem ? is solved so farwaiting for next bill to see if change is impementedthanks ?
Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint? Sent: Sunday, January 17, 6:PM Subject: complaint [redacted] I received a email requesting the following informationThis message is in regard to your complaint submitted on 12/17/against Sunnova.? Your complaint was assigned ID [redacted] You recently filed a complaint on the above mentioned company.? The last we heard from you the issue was not resolved.? Please provide us with an update and advised which items (if any) remain unresolvedPlease complete and return it as soon as possible Are the issues resolved? ? No If no, what issues remain outstanding?? Sunnova failed to deliver a working systemadvertising - Sunnova claims 24/monitoring on website and promotional materialThere customer service explains they only monitor once a month and have no visibility of system errors Did you ever file your case through the court system?? not yet meeting with attorney scheduled .? ? ? If so please include a copy of your filing or judgment for our files Signature: __ [redacted] ____Date: _____1/16/2016____________________ ? ? [redacted] ?
Thank you for contacting Sunnova’s Customer Care TeamWe are currently conducting a full review of the customer’s complaint Please see the details below: ? ·? ? ? ? ? ? ? ? Customer: [redacted] ·? ? ? ? ? ? ? ? Sunnova Account ID: [redacted] ·? ? ? ? ? ? ? ? Sunnova Case Number: [redacted] ? Issue: ·? ? ? ? ? ? ? ? Customer is requesting more details on how their [redacted] agreement ? Sunnova is currently researching this issue for the customer; we have reached out to the customer to gather additional detailsA final resolution will be submitted to you on this matter If you have any questions, please contact us at [redacted] or email us at [email protected]? We are available Monday through Friday from 7:am to 7:pm Central Standard Time
Thank you for contacting Sunnova’s Customer Care TeamWe are currently conducting a full review of the customer’s complaint Please see the details below: ? ·? ? ? ? ? ? ? ? Customer: [redacted] ·? ? ? ? ? ? ? ? Sunnova Account ID: [redacted] ·? ? ? ? ? ? ? ? Sunnova Case Number: Case- [redacted] ? Issue: ·? ? ? ? ? ? ? ? Customer has concerns in regards to their contract terms ? ? Sunnova is currently researching this issue for the customer; we have reached out to the customer to gather additional detailsA final resolution will be submitted to you on this matter ? If you have any questions, please contact us at [redacted] or email us at [email protected]? We are available Monday through Friday from 7:am to 7:pm Central Standard Time
Thank you for contacting Sunnova’s Customer Care Team.? We are conducting a full review of the account.? Please see the details below: ? ·? ? ? ? ? ? Customer: [redacted] ·? ? ? ? ? ? Sunnova Account ID: [redacted] ·? ? ? ? ? ? Sunnova Case Number:? [redacted] ? Issue: ·? ? ? ? ? ? The customer has indicated that he sustained roof damage at the point of installation ? Sunnova is in the process of investigating this issue for the customer we will contact Mr [redacted] today to discuss this matter furtherWe will stay in constant communication with the customer to convey updates directly until this matter is resolvedIf you have any questions, please contact us at [redacted] or email us at [redacted] .? We are available Monday through Friday from 7:am to 7:pm Central Standard Time? Thank you again for contacting Sunnova’s Customer Care.? ? ?