A T B, Inc.

Initial Business Response /* (1000, 5, 2016/06/20) */
To: *** ***
From: *** ***
Ms: Dutt,
In response to Case #XXXXXXXX, the customer paid for her order, was given the food she paid for, and the asked where her fry and drink wereThe cashier told her that she did not
order either of those items, and if she wanted them there would obviously be a charge for themShe indicated that she did want these extra itemsWhile the cashier went back to retrieve the added on items, the manager then told the customer what the extra charge would beThe customer told him that she felt we should give her these items at no chargeThe manager stated that she would be charged for themAt that time, the cashier returned with the food and drink and set it on the counterThe customer grabbed both quickly exited without paying the extra *** to cover the added on items to her order
Buffalo Wings & Ribs is a local family owned restaurant, doing business in Fort Wayne since When my parents started this business their goal was and still is to bring great food and service to the people of Fort Wayne at fair prices in a comfortable setting to create an enjoyable experience for everyoneWe strive to continue to do this with every customer every day
We are confident that this incident was handled correctly on our endI understand that you have no way of knowing if complaints you receive are legitimate, and respect the process you employ to help consumers and businesses alike
Sincerely,
*** ***
General Manager
Buffalo Wings & Ribs