Complaint: [redacted]
I am rejecting this response because:All terms of the contract were followed such as mark outs, clearly garden irrigation believed so at the time considering they began the work. If they supposedly were onsite and observed something else, such as no mark outs as they claim why did they do the work and possibly accept liability for injury to their employees or damage to the property. To further note, Garden irrigation is making excuses or attempting to justify damage that they did to our property by adding their opinion of property codes. In regards to the insurance claim, the claim is still in review, as Garden irrigation is unable to prove (other than a statement) that we were not within the terms of the contract. Lastly, the project was installed, December of 2016, but garden irrigation, just this week (July 3, nearly 8 months after installation) just completed the project by finally scheduling the final plumbing inspections, clearly something they realized they had not done when recently reviewing the files for the recent issue.
Regards,
[redacted]
We were hired to install the irrigation system. We dig approximately 6 inches deep. We called [redacted] for the public utilities. Homeowner did not disclose any information about any private utilities as per our agreement. As a side note the electric they are citing should be 18" as per code to due the...
fact it is high voltage. Had it been installed properly this would not even be an issue. Without any disclosure we cannot accept any responsibility because there is no way to know where any private utilities would be. Our contract is very clear as to avoid exactly this issue. They agreed to all terms and conditions. We strive to give exceptional service and we believe in doing the right thing. In this case, we cannot be responsible for something beyond our control. If the pool electric, plumbing, and any other underground items been disclosed we would have excavated by hand like we do the public utilities. I was personally at the house and there was nothing marked out in the rear yard. This claim has no merit just as the insurance company declared.
Complaint: [redacted]
I am rejecting this response because:All terms of the contract were followed such as mark outs, clearly garden irrigation believed so at the time considering they began the work. If they supposedly were onsite and observed something else, such as no mark outs as they claim why did they do the work and possibly accept liability for injury to their employees or damage to the property. To further note, Garden irrigation is making excuses or attempting to justify damage that they did to our property by adding their opinion of property codes. In regards to the insurance claim, the claim is still in review, as Garden irrigation is unable to prove (other than a statement) that we were not within the terms of the contract. Lastly, the project was installed, December of 2016, but garden irrigation, just this week (July 3, nearly 8 months after installation) just completed the project by finally scheduling the final plumbing inspections, clearly something they realized they had not done when recently reviewing the files for the recent issue.
Regards,
[redacted]
We were hired to install the irrigation system. We dig approximately 6 inches deep. We called [redacted] for the public utilities. Homeowner did not disclose any information about any private utilities as per our agreement. As a side note the electric they are citing should be 18" as per code to due the...
fact it is high voltage. Had it been installed properly this would not even be an issue. Without any disclosure we cannot accept any responsibility because there is no way to know where any private utilities would be. Our contract is very clear as to avoid exactly this issue. They agreed to all terms and conditions. We strive to give exceptional service and we believe in doing the right thing. In this case, we cannot be responsible for something beyond our control. If the pool electric, plumbing, and any other underground items been disclosed we would have excavated by hand like we do the public utilities. I was personally at the house and there was nothing marked out in the rear yard. This claim has no merit just as the insurance company declared.