Initial Business Response / [redacted] (1000, 13, 2016/08/25) */ The customer in question was a no show that disputes they were a no show, because they called an hour before our trip We turned away passengers for that trip, charged them for not showing get, but when he called complaining a month later, I refunded without any questions, to avoid exactly this plus the bad [redacted] review he put in Initial Consumer Rebuttal / [redacted] (3000, 16, 2016/08/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) The belated response rests on a mistake of factZodiac cancelled the tour for [redacted] We were assured we would not be chargedWe did NOT reschedule because we were leaving [redacted] early the next morning Zodiac did not refund on full
Initial Business Response /* (1000, 13, 2016/08/25) */
The customer in question was a no show that disputes they were a no show, because they called an hour before our trip.
We turned away 6 passengers for that trip, charged them for not showing get, but when he called complaining a month...
later, I refunded without any questions, to avoid exactly this plus the bad [redacted] review he put in.
Initial Consumer Rebuttal /* (3000, 16, 2016/08/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The belated response rests on a mistake of fact. Zodiac cancelled the tour for [redacted] We were assured we would not be charged. We did NOT reschedule because we were leaving [redacted] early the next morning.
Zodiac did not refund on full.
Initial Business Response / [redacted] (1000, 13, 2016/08/25) */ The customer in question was a no show that disputes they were a no show, because they called an hour before our trip We turned away passengers for that trip, charged them for not showing get, but when he called complaining a month later, I refunded without any questions, to avoid exactly this plus the bad [redacted] review he put in Initial Consumer Rebuttal / [redacted] (3000, 16, 2016/08/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) The belated response rests on a mistake of factZodiac cancelled the tour for [redacted] We were assured we would not be chargedWe did NOT reschedule because we were leaving [redacted] early the next morning Zodiac did not refund on full
Initial Business Response /* (1000, 13, 2016/08/25) */
The customer in question was a no show that disputes they were a no show, because they called an hour before our trip.
We turned away 6 passengers for that trip, charged them for not showing get, but when he called complaining a month...
later, I refunded without any questions, to avoid exactly this plus the bad [redacted] review he put in.
Initial Consumer Rebuttal /* (3000, 16, 2016/08/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The belated response rests on a mistake of fact. Zodiac cancelled the tour for [redacted] We were assured we would not be charged. We did NOT reschedule because we were leaving [redacted] early the next morning.
Zodiac did not refund on full.