Ace Appliance Repair

---------- Forwarded message ---------- #222222;">From: [redacted] [redacted] Date: Thu, May 1, at 3:PMSubject [redacted] To: [redacted] Ace Appliance has not contacted me to solve the issues! [redacted]

This letter is in response to the the complaint filed on 09/15/by Nicole [redacted] On the day Inquestion I contacted Mrs [redacted] to inform her that we had received her part which was within the5-business days allotted by her warranty company, I offered her our first available appointmentwhich was Monday September 19thMrs [redacted] said NO she wanted us to come out that dayIexplained this was not an option~ due to the fact that all technicians were gone for the dayMrs[redacted] was angry and displeased with the amount of time it took for parts to arrive and that we couldnot accommodate same day ServiceMrs [redacted] then requested that we Come on Friday September23rd, an appointment this day would help her to avoid requesting off of work, because she was off.So I proceeded to accommodate her request and scheduled her for Friday September 23rdA short timeafter hanging up with Mrs [redacted] , Mr [redacted] called with Mrs [redacted] on the line requestinginformation on why they had to wait until Friday to be seenI explained to Mr [redacted] that I hadoffered our first available appointment to his wife (Monday September 14th),but she did not want themto have to miss anymore work for repairs on the applianceMr [redacted] stated “Oh I was not awaremy wife did not tell me that Mr [redacted] was willing to take off Monday September to allow for oneof our technicians to come out and install the partHowever Mrs [redacted] insisted that neither couldmiss more work to allow the earlier appointment to happen, conversation ended with acceptance ofthe Friday September 23rd appointment

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
I expect no resolution from this company due to non professional business intelligenceNot only did I call him to to assess refrigerator,I paid him and also pay Total Protect monthly for their ability to inform me who to call for assistanceThank you for your time*** *** ***

This letter is in response to the the complaint filed on 09/15/by Nicole ***On the day Inquestion I contacted Mrs*** to inform her that we had received her part which was within the5-business days allotted by her warranty company, I offered her our first available appointmentwhich
was Monday September 19thMrs*** said NO she wanted us to come out that dayIexplained this was not an option~ due to the fact that all technicians were gone for the dayMrs.*** was angry and displeased with the amount of time it took for parts to arrive and that we couldnot accommodate same day ServiceMrs*** then requested that we Come on Friday September23rd, an appointment this day would help her to avoid requesting off of work, because she was off.So I proceeded to accommodate her request and scheduled her for Friday September 23rdA short timeafter hanging up with Mrs***, Mr*** called with Mrs*** on the line requestinginformation on why they had to wait until Friday to be seenI explained to Mr*** that I hadoffered our first available appointment to his wife (Monday September 14th),but she did not want themto have to miss anymore work for repairs on the applianceMr*** stated “Oh I was not awaremy wife did not tell me that Mr*** was willing to take off Monday September to allow for oneof our technicians to come out and install the partHowever Mrs*** insisted that neither couldmiss more work to allow the earlier appointment to happen, conversation ended with acceptance ofthe Friday September 23rd appointment

This letter is in response to the the complaint filed on 09/15/2016 by Nicole [redacted]. On the day Inquestion I contacted Mrs. [redacted] to inform her that we had received her part which was within the5-7 business days allotted by her warranty company, I offered her our first available...

appointmentwhich was Monday September 19th. Mrs. [redacted] said NO she wanted us to come out that day. Iexplained this was not an option~ due to the fact that all technicians were gone for the day. Mrs.[redacted] was angry and displeased with the amount of time it took for parts to arrive and that we couldnot accommodate same day Service. Mrs. [redacted] then requested that we Come on Friday September23rd, an appointment this day would help her to avoid requesting off of work, because she was off.So I proceeded to accommodate her request and scheduled her for Friday September 23rd. A short timeafter hanging up with Mrs. [redacted], Mr. [redacted] called with Mrs. [redacted] on the line requestinginformation on why they had to wait until Friday to be seen. I explained to Mr. [redacted] that I hadoffered our first available appointment to his wife (Monday September 14th),but she did not want themto have to miss anymore work for repairs on the appliance. Mr. [redacted] stated “Oh I was not awaremy wife did not tell me that Mr. [redacted] was willing to take off Monday September 19. to allow for oneof our technicians to come out and install the part. However Mrs. [redacted] insisted that neither couldmiss more work to allow the earlier appointment to happen, conversation ended with acceptance ofthe Friday September 23rd appointment

Revdex.com spoke with the business. He was sent out by the warranty company and sent his report to the warranty company. The business is not required to send the customer or the tenant the statement. He sent the information to the warranty company in their time frame. At this time the issue is between...

the warranty company and the customer.

---------- Forwarded message ----------
#222222;">From: [redacted]Date: Thu, May 1, 2014 at 3:04 PMSubject[redacted]To: [redacted]Ace Appliance has not contacted me to solve the issues![redacted]

Review: After making a repair to our dishwasher the service technician failed to properly tighten the connecting water shut-off valve. This caused the shut-off to leak and subsequently "flood" my lower level bedroom causing a significant amount of water damage to the ceiling walls and flooring.

additional information, before and after images as well as, previous correspondence between myself and Mr. F[redacted] are available upon request.Desired Settlement: I would like Mr. F[redacted] to due what is expected of a trust worthy, reliable, fully insured company. I expect to hear from his insurance company and hopefully come to a resolution that is fair..

Review: Ace appliance was business I was instructed to use according to [redacted] on 4/29/15 after my tenant called to say refrigerator not working. Ace went to home on 4/30/15 assessed compressor burned out according to tenant. He did not submit paperwork to [redacted] until 5/7/15 causing delay in solving issue. Also,he still has not sent me a statement for tax purposes after 4 calls requesting statement.Desired Settlement: Statement to be sent to me.

Business

Response:

Revdex.com spoke with the business. He was sent out by the warranty company and sent his report to the warranty company. The business is not required to send the customer or the tenant the statement. He sent the information to the warranty company in their time frame. At this time the issue is between the warranty company and the customer.

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

I expect no resolution from this company due to non professional business intelligence. Not only did I call him to to assess refrigerator,I paid him and also pay Total Protect monthly for their ability to inform me who to call for assistance. Thank you for your time. [redacted]

Review: We called to have a refrigerator repairedHe did show up -said it was working and give it 4 hours to start coolingFour hours later still not working called him again He did come back said it needed a compressor would order it and should be in 3-4 days6 days later no call no part (Ad says evening and weekends) Called him he was checking and would call back in 1/2 hour The next day called him again and still no answer about the partHe charged $59.95 and did nothing. Not even sure if he told us the correct problem!Desired Settlement: Just wanted everyone to beware of this and DO NOT call Ace Appliance Repairs for service

Consumer

Response:

---------- Forwarded message ----------

From: [redacted]

Date: Thu, May 1, 2014 at 3:04 PM

Subject[redacted]

To: [redacted]

Ace Appliance has not contacted me to solve the issues!