Ace's Indoor Shotting Range & Pro Gun Shop

We do apologize for the inconvenience with the mishaps with your order.  We also apologize for the delayed response to this complaint, the Revdex.com did not notify us of this complaint until the Mid December.  For your order, unfortunately, damage sometimes occurs and is out of our control...

however, replacements were sent out to you via freight.  According to our phone logs, we had contacted you and the trucking company via phone on several occasions to resolve the issue.  From the beginning of the issue, we have worked very hard to resolve your issue and for you to receive your merchandise in a timely manner.  We did provide consistent order status updates to you regarding your replacements such as that they had been sent for fulfillment and shipping information.  Also, communication from the trucking company was directly facilitated by us as we were in consistent contact with them regarding your issue.  We have refunded you for the one missing side chair in the amount of $166.62. This amount has been refunded to your original payment method. We apologize for the inconvenience.

Dear C[redacted],We are very sorry to hear about your experience with your order.  We called you and left you a message earlier today.  We wanted to make sure you received our voice message.  We would appreciate it if you could call us back to take care of your concerns.   Our...

number is ###-###-####.   Sincerely,Clockway.com

Dear Jim, We are sorry to hear about your experience.  Our customer service department took care of your issue: The replacement was delivered to you and also a return label was provided to you.  We appreciate your patience while our customer service team was working on your...

issue.  Please feel free to let us know if we can further assistance you.  Thank you.Clockway.com

We did issue a full refund on the date, 3/1/2016 as we
specified on our previous message.  It
normally takes 3-4 business days for your credit card company to show the
refund on your account.  If you did not
receive this refund on your account, please contact your credit card company
and reference transaction number 8031709769, dated 3/1/2016.
We emailed you on 2/25/16 regarding the status of your
replacement, that it would ship within 1-2 business days however we received a
Revdex.com notification on 2/26/16 indicating you wanted a refund, which was prior to
shipping your replacement.  We had to
cancel the replacement and issue a full refund per your request.
Again, we apologize for the inconvenience with your order.

We just received this notification from Revdex.com on 9/20/2016 regarding this notice.  We apologize for the inconvenience for the scheduling issue.  For some reason, the trucking company rescheduled the delivery with customer.  We provide free ground shipping....

 Unfortunately, we have no control over the trucking company's schedule and we cannot dictate their schedule.  Also, per our posted policy, we do not guarantee delivery dates due to the many variables that can impact a delivery.  We do provide two-day shipping on select items per our advertisement, not on all items.  Customer was full refunded at the end of August.

Complaint: 11678009
I am rejecting this response because: I paid in full prior to delivery. After months of trying to unsuccessfully resolve my issue, I began a dispute with my credit card company. This action reversed the charge only one week ago, and now this business is threatening legal action, wage garnishment, and collections action even though they've charged my credit card again. I still do not have a complete set in new condition, and the only response I get is more threats. What an extremely poor way to handle a poor customer experience. Instead of trying to make it right they just keep making it worse. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11094597, and find that this resolution is satisfactory to me.
Regards,
S[redacted]

Complaint: 12559064
I am rejecting this response because: It does not offer any solutions.  It is a request to call.  While it may lead to a resolution in the future, it is insufficient to close the complaint at this time.
Regards,
C[redacted]

Complaint: 11857430
I am rejecting this response because:$166 is not an acceptable refund for a missing chair.  They typically only sold in pairs, and the only place that sells an individual one is another store for $258 (Bed, Bath and Beyond) plus $125 for white glove delivery which I paid for from Clockway and they did not provide plus 8% tax.  Thus for the missing side chair, white glove delivery and tax is $412. In addition, the furniture delivered on 12/9 arrived due to an incomplete white glove delivery on 11/23 (missing 4 chairs).     The delivery on 12/9, also incomplete (3 of 4 missing chairs) was NOT delivered per the terms agreed which included white glove delivery (assembled and placed in my home). These three chairs that arrived on 12/9 arrived on my driveway, in an open box, in the rain, unassembled.  In addition, I expect another refund for the damaged arm chair that occurred due the method Clockway decided to use against our agreement.  Again, this is typically sold in pairs, but only one was delivered on my driveway damaged, in an open box, in the rain, unassembled.  The cost to replace it via white glove delivery from the cheapest place I could find is again Bed, Bath Beyond for $291, plus another $125 white glove delivery fee, plus 8% tax comes to $448.20.  In addition, I was also promised per my order a "free" clock valued at $140 per Clockway.com which I am not asking for. Thus, $166 is totally unacceptable.  The I am asking to refunded the $833 which I originally asked for which less than the cost to replace the damaged chair and the missing chair, and without Clockway being charged for my labor.  I came to that amount because that was the total cost I paid Clockway for a pair of side chairs (missing) and a pair of arm chairs (damaged) via white glove delivery, plus $200 for our labor which they should have provided per our payment agreement.  I am attaching the paperwork to reference.  The paperwork from the freight delivery on 11/23 has my husband's comment on it that 4 chairs are missing for your review.
Regards,
A[redacted]