Hello, to whom it may concern I did reach out to Ryan and explored his complaintsWe did dissasemble his intake manifold and lifter/valve covers, and found that ALL the gaskets he supplied us were in fact installedI called Ryan at work and gave him the option to come down and inspect his parts as soon as they were removedAlso I found obvious die grinder cleaning disk marks in all surfaces of the manifolds that were prior cleanedWe documented all steps with photographs and my tech took video of some of the removal steps as well We installed all new gaskets, and saved the ones we removedWhen Ryan came in I showed him some of the pictures and gave him all his prior installed gaskets which were still in like new conditionWe found no evidence of the work we did months ago to be leakingWe did find some of the lower intake bolts to not be quite as tight as I would have liked, but saw no problems arising from thisWe also saw the tech did not clean off the parts well on the exterior surfaces when doing the job months ago, giving the appearance of the work not having been done, so I can easily see how the other tech could make that assumptionI admit my tech should have done a better job cleaning the exterior parts of old oil leakage, but the job was done and all work was performedThe inside of all parts were cleaned acceptablyWhen Ryan left he said he would reach out to you and Google and retract the bad reviews and complaintIt was a mis understanding due to what the other tech assumed Please remove this complaint completely as if it never happened, as of we did prove that the allegation was and we re did the entire job anyway at all my expense, to prove it was done Thank you,Mike K***Az Automasters
To whom it may concern, this letter is to address complaint ID# *** First off it should be stated that we have call recording in place as well as a 1080P hi def video and audio recording system in place with multiple cameras inside our front office and shop area as well as outdoor
cameras I personally conducted a thorough investigation into the alleged complaints by reviewing the audio phone recording and the customer and vehicle interactions on the day in question from our video records I will keep copies of this footage to use in the Revdex.com arbitration process, or ARAC Committee, as well as in small claims court When the customer called he was quoted $to replace the shocks with the Monroe Sensa Trac ones he wanted, and when the customer asked again on the price, it was made clear that that was the price for for parts and labor, it was not stated in the conversation it was an "out the door" price He states there is a "huge" dip at our entrance, and while there is a slight dip it is by no means huge, and only a very lowered, below stock height car would scrape going over it He claims my tech floored his car, and all I can say is looking at the footage of him coming and going from our facility from *** onto 79th stis the car was traveling at speedsThe tech was questioned and swears he did not hot rod the car, besides the fact that he has worked for me many years, has never done that before, and all my people know that any heavy throttle is expressly forbidden in our neighborhoodOn a car like his with such a loud aftermarket dual exhaust system, It is for the exhaust to be much louder outside and behind the car than it sounds while driving itI propose that this customer probably isn't used to hearing his exhaust from outside the car ever, and so it sounded so much louder he assumed it was under heavy throttle He states we tried charging him "a way different price than he was quoted" The bill he was presented with was $higher than quoted due to this was the sales tax amount, added to the $price he was given While this may have just been a misinterpretation over the phone, I don't consider that "way different" or fair when he states "they tried ripping me off" when it was just the sales tax charge, which we immediately removed from the bill when he had an issue with it, with no hesitation at all. As for the driver seat he has accused us of breaking: I examined the video footage of when the car was pulled in from out front of my facility into the rear bay doorAt this point I could make out that the seat was already leaning back from an upright position So if it did break on us it would had to have happened between the time my tech got in the car and pulled it around back, which takes seconds I questioned all the staff, and my general service tech states he was standing out front when the customer pulled up and he clearly saw the seat already leaning back from the upright positionNext I questioned the tech who pulled it around and he also swears it was like that when he got into itUpon the customers complaint of the seat being broken, we did pull the vehicle back in the shop to inspect itWe pulled some plastic panels to gain a visual as to the cause of the problemWe found bolts that were broken completelyThey were large support bolts that hold the seat back uprightWe took some hi resolution pictures with the shops digital cameraYou can clearly see the bolts had years and years of wear and tear on them besides a good amount of rust and corrosionWe tried to get the seat back upright, temporarily, and explained the situation to the customer about the years of wear and rust had worn thru the support boltsHe demanded to speak with the owner, and would not calm down at the counterFrom my reviews of the footage, my manager and assistant manager did a fantastic job of keeping cool and trying to resolve this issue while this customer was yelling and making all of these accusations in front of other good customers as well I was back in the office about hours later and was apprised of the situationI called the customer who immediately started raising his voice and would not speak calmly with meI offered to disassemble his seat and repair the broken bolts, without having a chance to fully investigate the situation, but trying to give him the benefit of a doubtHe said he would absolutely not come back and was going to have the Ford dealership install a new seat and that I was going to pay for that bill completelyHe also stated that he would log complaints with the Revdex.com, the attorney generals office, and leave bad reviews on *** and every other social media sitesI asked him to please reconsider, and that I would gladly repair the seatHe said that I was going to pay and nothing I could say would stop him from trashing my shops reputationHe also stated my tech was feet tall, and that his seat must have broke when he adjusted itBut in fact my tech is 5'tall just like he isHe didn't adjust the seat but had a hard time driving it around since the back was already leaning backThis customer then also accused us of not installing the Sensa Trac shocks but some other cheaper brandThis is not true, as of I went and checked the parts invoice and the actual boxes in the garbage canIt is my firm position and belief that this customer targeted my shop due to my good reputation and set out to get his seat replaced for free He would not listen to anything we had to say, and my sales staff and myself remained as calm and professional as possible while he yelled profanities, and made accusations, massively gross exaggerations and threatsWhile I would have been willing to repair this seat for several hours of free labor, after he has effectively trashed my companies good reputation, I am no longer willing to offer any sort of compensation to this individual I will however be glad to use the Revdex.com's Arbitration court or the ARAC committee, whichever the customer and or the Revdex.com sees most fit to resolve this situation, abide by the Revdex.com's decision after presenting all of the evidence and factsOr I would be glad to have a small claims court decide as wellI would think any reasonable customer would be more than happy to prove his case in front of the Revdex.com or a court of law and see how it plays outThe reason I have call recording and high resolution cameras in place is due to certain people trying to coerce, blackmail, and intimidate my company into paying for things that are not my responsibilityI will not and never have allowed these individuals to take advantage of me, and it's not going to start now I will always pay for and cover any damages that we are truly responsible for, and have even covered items if there is some doubtThis is why I have maintained a good reputationThis complaint has no validity whatsoever I am going to speak with my business attorney and discuss the options of suing this individual for libel or defamation Thank you,*** ***, OwnerAz Automasters
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I did get a chance to take my car to *** *** *** this afternoonThere is some busted bolts that they may be able to tap and re thread if not they will have to replace the whole seat assemblyThey did let me know there labor rate is $an hourIt calls for one hour to remove seat they said once they get the seat out they will have the exact price for the repair of my broken driver seatThe estimate that they are preparing is going to be high due to them not knowing if they can tap and re-thread or if they are going to have to replaceI did get the estimate and I will send it over to from my work emailThis estimate is pretty high but they may not have to replace everything
Regards,
*** ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I will also be more than happy to take this to small claims court if need beFor this guy to say I targeted his shop is absurdThey absolutely broke my seat on my carI would also like to hear those HD recording that he mentioned and also see the videosIt will clearly show that this guys is not telling the truthHis mechanic that busted my seat was the one to bring to bolts out to the guy up front and not one time did they show me anythingYou can clearly review the reviews online and see he does not have good standings with his reviews. Regards,*** ***
In response to this complaint, I am happy to have the Revdex.com arbitration court or the ARAC committee decide my shops fate in this matter, that is if [redacted] agrees. I would think that any reasonable individual who believes they have a REAL legitimate complaint would happily have the Revdex.com look at all the evidence, here both sides to the situation and make a final fair & binding determination. Only someone who is lying or trying to scam a shop with a good reputation would not agree to have the Revdex.com arbitration court or ARAC committee decide the outcome, because they know they don't have a real complaint, but rather would prefer to bully and constantly tarnish the reputation of a highly rated Revdex.com shop in an attempt to blackmail and extort them. There is no way anyone including my tech getting into a car and sitting in the seat could break it if it were already in normal condition. If the seat back mounting bolts were already badly rusted and corroded and almost completely worn thru over an extended period of time to the point of breaking when the next person sat in the seat, then it is possible that when my tech sat in the seat it could have broke. This would not be in any way our fault, since we can't make years of wear and tear on those bolts occur in a matter of seconds. If the seat did just happen to fail just as my tech sat down it would have been very unfortunate timing, but not our fault. Had this occurred, I would have either offered to repair or replace the seat, regardless of the unfortunate timing on our part. I questioned my tech who has worked for me for years, and has never lied to me to my knowledge about any incident. I explained to my tech that he would in no way be held liable if the seat back did happen to fail with him in the car, but that I just needed an honest answer. He swears the seat back was already leaning back when he got in the vehicle, and another tech who was in the parking lot coming in also said he noticed it leaning back as my tech got into the car for the first time. Both techs have offered to testify in court under oath and take lie detector tests to attest to their statements. I believe and stand by my employees. When [redacted]'s car was in the shop, after he accused us of breaking his seat, my tech did pull the car back in and partially disassemble the seat to inspect what failed, found the 2 bolts that had rusted and worn thru over the years, and took close up pictures of them for future evidence. Regardless of all I have just stated, I still called [redacted] within two hours of him leaving my shop and offered to take apart his seat and fix the broken bolts free of charge. I did this in the interest of customer satisfaction and to try and keep the peace. He yelled at me using constant profanities, and said he is going to buy a new seat at the Ford dealer, and demanded I pay the full cost of the part and installation. He refused to let us repair the seat, and called me names and threatened me and said if I don't pay he would destroy my reputation online. I tried to calmly reason with him and he said nothing I could say or do would stop him from carrying out what he intended to do. I am wondering if he has actually had the seat replaced or repaired? What exact amount is he seeking, because no total amount for damages has even been stated to my knowledge. [redacted] has not only posted horrible reviews about my company, but has posted them repeatedly on all the important internet sites. I pay monthly to advertize on [redacted], and he has left his complaints multiple times, over and over, and has severely damaged my companies reputation on [redacted] and [redacted], and with the Revdex.com as well. He has already cost me much more in the way of future business than his seat repair would have been. I take this damage to my business very seriously, and feel that any ""legal"" action taken on my part to remediate the situation he has caused is completely justified. Please take a look at the other reviews he has left on [redacted], and [redacted] and you will see that this guy is hell bent on destroying local businesses. I am standing on principle here. Here in writing I will state this. [redacted], take a lie detector test at any place you are comfortable with in the valley, attesting to the fact that your seat broke while in my shop, and if after several questions pertaining to this it is found that you are telling the truth I will gladly pay for your seat repair cost, the cost of the lie detector test ( around $500 at most places ) and an extra $150 for your time and trouble. If you fail the lie detector test then you drop this issue and you pay for the lie detector test. I will need to be present at the lie detector testing and will have checks in hand. If you will take me up on this then we can work out the details thru the Revdex.com. If not then agree to Revdex.com arbitration or take me to small claims court, and I will take the appropriate countermeasures and counter sue as well. I will gladly produce any and all evidence I have in a court of law, as well as have a 30 year Ford veteran tech testify as to the cause of the seat failure, based on the photos we have. Continued trashing of my business online is not only immature on his part, but can only be perceived my me as [redacted] trying to provoke a response from me, but will do nothing in the way of me settling with him. After the damage he has caused my company, I will only settle thru the Revdex.com arbitration process, the ARAC committee, small claims court or Lie detector testing, period. Please post this response. Thank you.[redacted]Arizona Automasters
Hello, to whom it may concern. I did reach out to Ryan and explored his complaints. We did dissasemble his intake manifold and lifter/valve covers, and found that ALL the gaskets he supplied us were in fact installed. I called Ryan at work and gave him the option to come down and inspect his...
parts as soon as they were removed. Also I found obvious die grinder cleaning disk marks in all surfaces of the manifolds that were prior cleaned. We documented all steps with photographs and my tech took video of some of the removal steps as well. We installed all new gaskets, and saved the ones we removed. When Ryan came in I showed him some of the pictures and gave him all his prior installed gaskets which were still in like new condition. We found no evidence of the work we did 9 months ago to be leaking. We did find some of the lower intake bolts to not be quite as tight as I would have liked, but saw no problems arising from this. We also saw the tech did not clean off the parts well on the exterior surfaces when doing the job 9 months ago, giving the appearance of the work not having been done, so I can easily see how the other tech could make that assumption. I admit my tech should have done a better job cleaning the exterior parts of old oil leakage, but the job was done and all work was performed. The inside of all parts were cleaned acceptably. When Ryan left he said he would reach out to you and Google and retract the bad reviews and complaint. It was a mis understanding due to what the other tech assumed... Please remove this complaint completely as if it never happened, as of we did prove that the allegation was false and we re did the entire job anyway at all my expense, to prove it was done. Thank you,Mike K[redacted]Az Automasters
In regards to complaint #[redacted], I have reviewed his reply. I have called and spoke to the owner of [redacted] garage that he referenced. He feels very confident that 3 hrs of labor to remove his drivers seat, extract and replace the broken bolts and re install the seat should be no problem. I am willing to offer $285.00 to cover the repair of [redacted]s seat, if [redacted] agrees to remove his bad reviews from [redacted] and [redacted]. I maintain my position as not being responsible for this unfortunate situation, but feel in the interest of trying to satisfy this complaint that this is a fair offer. The owner at [redacted] stated it is highly unlikely the seat will need replacement with a used assembly, but that is a very slight possibility. I am willing to cover the amount I stated if [redacted] is willing to compromise and remove his [redacted] and [redacted] bad reviews and agree to not post any more future reviews on my company. Please relay this and see if this is satisfactory to him, and if so, how do I go about paying this claim, thru the Revdex.com or direct to [redacted]. Please advise. If this is unnaceptable, I will gladly go to small claims court when [redacted] sues me, as of this is the most I am willing to pay and from what we saw there is no reason 3 hrs labor will not completely repair that seat... Thank you,[redacted]Az Automasters
Hello, to whom it may concern I did reach out to Ryan and explored his complaintsWe did dissasemble his intake manifold and lifter/valve covers, and found that ALL the gaskets he supplied us were in fact installedI called Ryan at work and gave him the option to come down and inspect his parts as soon as they were removedAlso I found obvious die grinder cleaning disk marks in all surfaces of the manifolds that were prior cleanedWe documented all steps with photographs and my tech took video of some of the removal steps as well We installed all new gaskets, and saved the ones we removedWhen Ryan came in I showed him some of the pictures and gave him all his prior installed gaskets which were still in like new conditionWe found no evidence of the work we did months ago to be leakingWe did find some of the lower intake bolts to not be quite as tight as I would have liked, but saw no problems arising from thisWe also saw the tech did not clean off the parts well on the exterior surfaces when doing the job months ago, giving the appearance of the work not having been done, so I can easily see how the other tech could make that assumptionI admit my tech should have done a better job cleaning the exterior parts of old oil leakage, but the job was done and all work was performedThe inside of all parts were cleaned acceptablyWhen Ryan left he said he would reach out to you and Google and retract the bad reviews and complaintIt was a mis understanding due to what the other tech assumed Please remove this complaint completely as if it never happened, as of we did prove that the allegation was and we re did the entire job anyway at all my expense, to prove it was done Thank you,Mike K***Az Automasters
To whom it may concern, this letter is to address complaint ID# *** First off it should be stated that we have call recording in place as well as a 1080P hi def video and audio recording system in place with multiple cameras inside our front office and shop area as well as outdoor
cameras I personally conducted a thorough investigation into the alleged complaints by reviewing the audio phone recording and the customer and vehicle interactions on the day in question from our video records I will keep copies of this footage to use in the Revdex.com arbitration process, or ARAC Committee, as well as in small claims court When the customer called he was quoted $to replace the shocks with the Monroe Sensa Trac ones he wanted, and when the customer asked again on the price, it was made clear that that was the price for for parts and labor, it was not stated in the conversation it was an "out the door" price He states there is a "huge" dip at our entrance, and while there is a slight dip it is by no means huge, and only a very lowered, below stock height car would scrape going over it He claims my tech floored his car, and all I can say is looking at the footage of him coming and going from our facility from *** onto 79th stis the car was traveling at speedsThe tech was questioned and swears he did not hot rod the car, besides the fact that he has worked for me many years, has never done that before, and all my people know that any heavy throttle is expressly forbidden in our neighborhoodOn a car like his with such a loud aftermarket dual exhaust system, It is for the exhaust to be much louder outside and behind the car than it sounds while driving itI propose that this customer probably isn't used to hearing his exhaust from outside the car ever, and so it sounded so much louder he assumed it was under heavy throttle He states we tried charging him "a way different price than he was quoted" The bill he was presented with was $higher than quoted due to this was the sales tax amount, added to the $price he was given While this may have just been a misinterpretation over the phone, I don't consider that "way different" or fair when he states "they tried ripping me off" when it was just the sales tax charge, which we immediately removed from the bill when he had an issue with it, with no hesitation at all. As for the driver seat he has accused us of breaking: I examined the video footage of when the car was pulled in from out front of my facility into the rear bay doorAt this point I could make out that the seat was already leaning back from an upright position So if it did break on us it would had to have happened between the time my tech got in the car and pulled it around back, which takes seconds I questioned all the staff, and my general service tech states he was standing out front when the customer pulled up and he clearly saw the seat already leaning back from the upright positionNext I questioned the tech who pulled it around and he also swears it was like that when he got into itUpon the customers complaint of the seat being broken, we did pull the vehicle back in the shop to inspect itWe pulled some plastic panels to gain a visual as to the cause of the problemWe found bolts that were broken completelyThey were large support bolts that hold the seat back uprightWe took some hi resolution pictures with the shops digital cameraYou can clearly see the bolts had years and years of wear and tear on them besides a good amount of rust and corrosionWe tried to get the seat back upright, temporarily, and explained the situation to the customer about the years of wear and rust had worn thru the support boltsHe demanded to speak with the owner, and would not calm down at the counterFrom my reviews of the footage, my manager and assistant manager did a fantastic job of keeping cool and trying to resolve this issue while this customer was yelling and making all of these accusations in front of other good customers as well I was back in the office about hours later and was apprised of the situationI called the customer who immediately started raising his voice and would not speak calmly with meI offered to disassemble his seat and repair the broken bolts, without having a chance to fully investigate the situation, but trying to give him the benefit of a doubtHe said he would absolutely not come back and was going to have the Ford dealership install a new seat and that I was going to pay for that bill completelyHe also stated that he would log complaints with the Revdex.com, the attorney generals office, and leave bad reviews on *** and every other social media sitesI asked him to please reconsider, and that I would gladly repair the seatHe said that I was going to pay and nothing I could say would stop him from trashing my shops reputationHe also stated my tech was feet tall, and that his seat must have broke when he adjusted itBut in fact my tech is 5'tall just like he isHe didn't adjust the seat but had a hard time driving it around since the back was already leaning backThis customer then also accused us of not installing the Sensa Trac shocks but some other cheaper brandThis is not true, as of I went and checked the parts invoice and the actual boxes in the garbage canIt is my firm position and belief that this customer targeted my shop due to my good reputation and set out to get his seat replaced for free He would not listen to anything we had to say, and my sales staff and myself remained as calm and professional as possible while he yelled profanities, and made accusations, massively gross exaggerations and threatsWhile I would have been willing to repair this seat for several hours of free labor, after he has effectively trashed my companies good reputation, I am no longer willing to offer any sort of compensation to this individual I will however be glad to use the Revdex.com's Arbitration court or the ARAC committee, whichever the customer and or the Revdex.com sees most fit to resolve this situation, abide by the Revdex.com's decision after presenting all of the evidence and factsOr I would be glad to have a small claims court decide as wellI would think any reasonable customer would be more than happy to prove his case in front of the Revdex.com or a court of law and see how it plays outThe reason I have call recording and high resolution cameras in place is due to certain people trying to coerce, blackmail, and intimidate my company into paying for things that are not my responsibilityI will not and never have allowed these individuals to take advantage of me, and it's not going to start now I will always pay for and cover any damages that we are truly responsible for, and have even covered items if there is some doubtThis is why I have maintained a good reputationThis complaint has no validity whatsoever I am going to speak with my business attorney and discuss the options of suing this individual for libel or defamation Thank you,*** ***, OwnerAz Automasters
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I did get a chance to take my car to *** *** *** this afternoonThere is some busted bolts that they may be able to tap and re thread if not they will have to replace the whole seat assemblyThey did let me know there labor rate is $an hourIt calls for one hour to remove seat they said once they get the seat out they will have the exact price for the repair of my broken driver seatThe estimate that they are preparing is going to be high due to them not knowing if they can tap and re-thread or if they are going to have to replaceI did get the estimate and I will send it over to from my work emailThis estimate is pretty high but they may not have to replace everything
Regards,
*** ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I will also be more than happy to take this to small claims court if need beFor this guy to say I targeted his shop is absurdThey absolutely broke my seat on my carI would also like to hear those HD recording that he mentioned and also see the videosIt will clearly show that this guys is not telling the truthHis mechanic that busted my seat was the one to bring to bolts out to the guy up front and not one time did they show me anythingYou can clearly review the reviews online and see he does not have good standings with his reviews. Regards,*** ***
In response to this complaint, I am happy to have the Revdex.com arbitration court or the ARAC committee decide my shops fate in this matter, that is if [redacted] agrees. I would think that any reasonable individual who believes they have a REAL legitimate complaint would happily have the Revdex.com look at all the evidence, here both sides to the situation and make a final fair & binding determination. Only someone who is lying or trying to scam a shop with a good reputation would not agree to have the Revdex.com arbitration court or ARAC committee decide the outcome, because they know they don't have a real complaint, but rather would prefer to bully and constantly tarnish the reputation of a highly rated Revdex.com shop in an attempt to blackmail and extort them. There is no way anyone including my tech getting into a car and sitting in the seat could break it if it were already in normal condition. If the seat back mounting bolts were already badly rusted and corroded and almost completely worn thru over an extended period of time to the point of breaking when the next person sat in the seat, then it is possible that when my tech sat in the seat it could have broke. This would not be in any way our fault, since we can't make years of wear and tear on those bolts occur in a matter of seconds. If the seat did just happen to fail just as my tech sat down it would have been very unfortunate timing, but not our fault. Had this occurred, I would have either offered to repair or replace the seat, regardless of the unfortunate timing on our part. I questioned my tech who has worked for me for years, and has never lied to me to my knowledge about any incident. I explained to my tech that he would in no way be held liable if the seat back did happen to fail with him in the car, but that I just needed an honest answer. He swears the seat back was already leaning back when he got in the vehicle, and another tech who was in the parking lot coming in also said he noticed it leaning back as my tech got into the car for the first time. Both techs have offered to testify in court under oath and take lie detector tests to attest to their statements. I believe and stand by my employees. When [redacted]'s car was in the shop, after he accused us of breaking his seat, my tech did pull the car back in and partially disassemble the seat to inspect what failed, found the 2 bolts that had rusted and worn thru over the years, and took close up pictures of them for future evidence. Regardless of all I have just stated, I still called [redacted] within two hours of him leaving my shop and offered to take apart his seat and fix the broken bolts free of charge. I did this in the interest of customer satisfaction and to try and keep the peace. He yelled at me using constant profanities, and said he is going to buy a new seat at the Ford dealer, and demanded I pay the full cost of the part and installation. He refused to let us repair the seat, and called me names and threatened me and said if I don't pay he would destroy my reputation online. I tried to calmly reason with him and he said nothing I could say or do would stop him from carrying out what he intended to do. I am wondering if he has actually had the seat replaced or repaired? What exact amount is he seeking, because no total amount for damages has even been stated to my knowledge. [redacted] has not only posted horrible reviews about my company, but has posted them repeatedly on all the important internet sites. I pay monthly to advertize on [redacted], and he has left his complaints multiple times, over and over, and has severely damaged my companies reputation on [redacted] and [redacted], and with the Revdex.com as well. He has already cost me much more in the way of future business than his seat repair would have been. I take this damage to my business very seriously, and feel that any ""legal"" action taken on my part to remediate the situation he has caused is completely justified. Please take a look at the other reviews he has left on [redacted], and [redacted] and you will see that this guy is hell bent on destroying local businesses. I am standing on principle here. Here in writing I will state this. [redacted], take a lie detector test at any place you are comfortable with in the valley, attesting to the fact that your seat broke while in my shop, and if after several questions pertaining to this it is found that you are telling the truth I will gladly pay for your seat repair cost, the cost of the lie detector test ( around $500 at most places ) and an extra $150 for your time and trouble. If you fail the lie detector test then you drop this issue and you pay for the lie detector test. I will need to be present at the lie detector testing and will have checks in hand. If you will take me up on this then we can work out the details thru the Revdex.com. If not then agree to Revdex.com arbitration or take me to small claims court, and I will take the appropriate countermeasures and counter sue as well. I will gladly produce any and all evidence I have in a court of law, as well as have a 30 year Ford veteran tech testify as to the cause of the seat failure, based on the photos we have. Continued trashing of my business online is not only immature on his part, but can only be perceived my me as [redacted] trying to provoke a response from me, but will do nothing in the way of me settling with him. After the damage he has caused my company, I will only settle thru the Revdex.com arbitration process, the ARAC committee, small claims court or Lie detector testing, period. Please post this response. Thank you.[redacted]Arizona Automasters
Hello, to whom it may concern. I did reach out to Ryan and explored his complaints. We did dissasemble his intake manifold and lifter/valve covers, and found that ALL the gaskets he supplied us were in fact installed. I called Ryan at work and gave him the option to come down and inspect his...
parts as soon as they were removed. Also I found obvious die grinder cleaning disk marks in all surfaces of the manifolds that were prior cleaned. We documented all steps with photographs and my tech took video of some of the removal steps as well. We installed all new gaskets, and saved the ones we removed. When Ryan came in I showed him some of the pictures and gave him all his prior installed gaskets which were still in like new condition. We found no evidence of the work we did 9 months ago to be leaking. We did find some of the lower intake bolts to not be quite as tight as I would have liked, but saw no problems arising from this. We also saw the tech did not clean off the parts well on the exterior surfaces when doing the job 9 months ago, giving the appearance of the work not having been done, so I can easily see how the other tech could make that assumption. I admit my tech should have done a better job cleaning the exterior parts of old oil leakage, but the job was done and all work was performed. The inside of all parts were cleaned acceptably. When Ryan left he said he would reach out to you and Google and retract the bad reviews and complaint. It was a mis understanding due to what the other tech assumed... Please remove this complaint completely as if it never happened, as of we did prove that the allegation was false and we re did the entire job anyway at all my expense, to prove it was done. Thank you,Mike K[redacted]Az Automasters
In regards to complaint #[redacted], I have reviewed his reply. I have called and spoke to the owner of [redacted] garage that he referenced. He feels very confident that 3 hrs of labor to remove his drivers seat, extract and replace the broken bolts and re install the seat should be no problem. I am willing to offer $285.00 to cover the repair of [redacted]s seat, if [redacted] agrees to remove his bad reviews from [redacted] and [redacted]. I maintain my position as not being responsible for this unfortunate situation, but feel in the interest of trying to satisfy this complaint that this is a fair offer. The owner at [redacted] stated it is highly unlikely the seat will need replacement with a used assembly, but that is a very slight possibility. I am willing to cover the amount I stated if [redacted] is willing to compromise and remove his [redacted] and [redacted] bad reviews and agree to not post any more future reviews on my company. Please relay this and see if this is satisfactory to him, and if so, how do I go about paying this claim, thru the Revdex.com or direct to [redacted]. Please advise. If this is unnaceptable, I will gladly go to small claims court when [redacted] sues me, as of this is the most I am willing to pay and from what we saw there is no reason 3 hrs labor will not completely repair that seat... Thank you,[redacted]Az Automasters