ActionTax

Complaint: [redacted] I am rejecting this response because: I feel this matter was not handled professionallyI feel that filing my taxes each year is considered pretty easy for the reasoning that I have all of calculations for each category ready for [redacted] at ActionTax so therefore, all he is doing is data entry It was stated that I am a repeated customer and he gives me a discount each year which is correctYes I am grateful for the discount but he failed to mention that I also tipped him My reasoning for filing this complaint is because of my taxes being fairy easy and this one time when I needed [redacted] to help me with an SSwhich was sent back from the IRS due to lack of information or items that was not filled out I feel that I paid him for this service to help me in any way shape or form and for him to tell me that he could not help me was rude and poor customer service When I contacted the office this was sometime in February or March so they were still in there so its not like it was during off-peak season and even if it was I actually had his personal cell number.I am not sure what type of financial recourse to put on this, [redacted] was aware of all this due to filing my taxes from the year beforeTherefore with him failing to help me in the adequate amount of time or correctly the first time it set me back for getting college assistance toward grants/ loans Sincerely, [redacted]

I am writing in answer to the above complaint filed by *** ***. I am not allowed to release information concerning the preparation of the return, but I would like to address the issues of the service rendered and the fees charged for such services.The fee of $did not include a fee
for the form SSthat *** wished to send to the IRS. She was not charged for that form due to the fact the form has many questions that the taxpayer themselves are the only ones that can provide the answer to. *** printed up the form for *** and gave her some pointers on what information IRS would need to process this form. This form was not part of the amended return that *** filed upon her request. The amended return itself incurred a charge of $due to the fact that the original return was filed correctly and *** wished to make a change. The fee of $was for the preparation of her tax return and was totally separate from the amended return or the SSform.*** had met with *** to discuss the additional information IRS required for the SSwould be work records he had no access to. *** has consistently throughout the years discounted the tax preparation fees for *** by at least per cent to show his appreciation. Unfortunately, we cannot prepare forms and meet with clients numerous times without charging an additional fee

Complaint: [redacted]
I am rejecting this response because:
       I feel this matter was not handled professionally. I feel that filing my taxes each year is considered pretty easy for the reasoning that I have all of calculations for each category ready for [redacted] at ActionTax so therefore, all he is doing is data entry.  It was stated that I am a repeated customer and he gives me a discount each year which is correct. Yes I am grateful for the discount but he failed to mention that I also tipped him.  My reasoning for filing this complaint is because of my taxes being fairy easy and this one time when I needed [redacted] to help me with an SS8 which was sent back from the IRS due to lack of information or items that was not filled out.  I feel that I paid him for this service to help me in any way shape or form and for him to tell me that he could not help me was rude and poor customer service .    When I contacted the office this was sometime in February or March so they were still in there so its not like it was during off-peak season and even if it was I actually had his personal cell number.I am not sure what type of financial recourse to put on this, [redacted] was aware of all this due to filing my taxes from the year before. Therefore with him failing to help me in the adequate amount of time or correctly the first time it set me back for getting college assistance toward grants/ loans.
Sincerely,
[redacted]