Admoore Heating & Air Conditioning

I am rejecting this response because:Nothing has been resolvedStill they are at fault and have done nothing but tell me what they didnt do and that his technician is not an it and [redacted] is lying to me.After reading the other review about another customer having a part hooked up backwards, I see our situation is very similar and not the firstAdmoores has called and explained the hook up of the parts and then proceeds to tell me I wont understand anyways due to not working on furnaces, I feel like is unprofessional and "dumbing" down myselfI feel this wont be resolved due to his actions/words already, stating I have been wasting his time

We have a hour guarantee on any repair, in the highly unlikely event that we miss something it should be discovered easily within hours, and with that being said we have to examine the equipment before anyone else tampers with it to insure exactly what transpiredAccording to Mrs [redacted] the repair man from [redacted] said we wired the control for a low voltage furnace, there are many problems with this statement but I will address the most important one the control has low voltage and line voltage connections, low voltage on the exterior of the control and line voltage on the bottom, the bottom of the control attaches to an electrical box that contains line voltage wiring ( volt supply, motor and transformer wires) which attach to the line voltage wires on the bottom of the control, the low voltage wires connect on the exterior, there are two T terminals for the thermostat wires and two F terminals for the cad cell, we have a picture of these connections on their controlIf we had wired this control wrong, as stated, the furnace would not have worked for two weeks, two days, or even two hours, it would not have worked at all, my technician ran the furnace through three cycles after the repair to insure proper operationThe manufacturer of the control has a one year warranty on the part against defects in materials and workmanship, not against being burned which is what she is stating happenedI don't know how it got damaged or who did it; all l do know for sure is it was not my technicianAt one point I did offer for Mr [redacted] to bring the control in and I would ship it back to the supplier and if they replaced it under warranty I would refund the money for the part, he said he didn't believe I would even send it out and said he had been talking to people around town and they were saying we are shady people hereI pride myself on running a company for almost years without taking advantage of our customer's, I can't say that about a lot of the other HVAC companies out there, after the undue insults that offer is no longer availableAlso I should mention when she called on 11/30/[told her our next opening was the next day and asked if they had any alternative source of heat, she said they had no additional source of heat so I did re-arrange our schedule to go to their home after 2:00pm, as she requested, the same day she called and when I called her back a little later that morning after re-arranging our schedule for her, she said another repair man was already there with her mom, so we were not given the opportunity to check it out for ourselveshour guarantee is long gone, we didn't get to check the system before someone else tampered with itThe primary control is damaged (not by us) and I have spent a lot of time explaining things over and over again with no compensation for my extra timeI do not owe them anything.Thank you,John *M [redacted] Admoore Heating & A/CP.SI contacted the company she had out and the technician that had worked on their furnace called me back and stated that the fan/limit control was set up for low voltage (tab removed or cut), we did not work on this part, he also stated that the hot and common were reversed on the primary control which is the part we replaced, I know they were not reversed and I knew what would or would not happen ifthey were with my electronics training but just for confirmation called the manufacturer of the primary control (Honeywell) and talked to *** in technical support and asked him what would or wouldn't happen with the hot and common reversed, he stated that the burner would not run at all and it would not damage the control, Another note about the fan/limit control, the removable tab on that control is for the high limit switch and is what supplies the line voltage to the burner primary control so the burner can operate, with this removed or cut there would be no line voltage going to the control to damage it or for the burner to operate, keeping in mind my technician ran the furnace through three successful cycles

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meMailed check to the business today, 3/16/17, for $

In regards to *** ***'s complaint.Our technician (David) was dispatched to *** ***'s home due to a "no heat" call from ***After testing, David found that the blower motor was defectiveI sent him to a local reputable wholesale supplier to get her a replacement motor as soon as
possible and he returned to her home and installed it David did not wire the motor backwards, the motor comes from the factory as a reversible motor(the direction of rotation can be changed by switching certain wires),the blower was turning the direction of most manufactured home furnaces in our area (***'s home is a manufactured home) which was an unfortunate oversight on David's part possibly due to being exhausted from the extreme amount of calls at the time do to the weather,***'s furnace model (3400-823) is not very common in this area and it turns out the blower rotation is opposite of the common majorityWe discovered this when ***'s son *** stopped in and he and I discussed the rotation compared to the fins on the blower wheelDavid returned after hours that same evening and reversed the rotation and also did some mainnnntenance on the furnace(replaced some worn wires and wire connectors) at no chargewhich would have been an additional $ as far as the new motor goes, we only buy our parts from reputable suppliers so we can honor the warrantyThe motor that *** is talking about is from an online seller and is not for her electric furnace,it is for a gas furnace (volt), ***'s furnace is an electric furnace and requires a volt (more powerful) motorAlso we do not negotiate our prices according to online sales centers, quite often parts at those places are less than what we pay for them wholesale but you never know what you're getting for sure abd as I stated before we buy from reputible suppliers so we know what we are getting and we can honor the warrantyI don't feel that I am responsible for the electric heaters and cords; they are good for every one to have in case of a need for them,I have them myselfWe have already done $worth of work for free for their inconvenienceThe only thing more I would be willing to do would be deduct an additional $if the balance is paid in full within calendar days, other than that the bill will remain the same Thank You, John M***Tell us why here

Yes, The balance if paid within days with the $deduction would be $655.28. Thank you,John M***

I am rejecting this response because:I wanted to be clear on the terms of Admoore's offer to resolve the complaint.The bill was $950.28.  You are offering $100.00 reduction if we pay within 10 days.  Now $850.28.  [redacted] has given you a total of $195.00.Now we are at a TOTAL of $655.28.I will send that amount assuming we are in agreement.  Please respond.[redacted]

Initial Business Response /* (1000, 5, 2015/05/22) */
Mr. [redacted] contacted us to repair his air conditioner and I sent a technician to his home on 05/28/14. The technician found the wires connecting to the compressor burned, two of the three wires were burned completely off, which usually indicates...

loose or dirty connections or a problem with the compressor itself. The technician cut the burned section off of the wires and put new spade connectors on them and test ran the unit. We were called back on 05/29/14 because the unit was not cooling again. Upon checking the unit the technician found the compressor pulling too many amps when trying to start (a problem with the compressor). The technician offered Mr. [redacted] a hard start kit which will sometimes help with this type of problem but informed Mr. [redacted] that it was an electrical part and he would have to pay for it weather it worked or not, Mr. [redacted] declined. Mr. [redacted] then called me and we discussed the hard start kit and I explained to him it may or may not work there was no way to know without trying it and once again explained to him that it could not be returned after it was used weather it worked or not. Mr. [redacted] chose to have the technician come back and try it (all of us hoping it would work). I sent the technician back the same day and he tried the hard start kit, it did not work. That being said the hard start kit is one of the easiest parts to install on an a/c unit, it only has two wires and thay connect to the two terminals of the compressor capacitor with spade connectors (very easy for a technician with many years of experience like [redacted] has and he was the technician on Mr. [redacted]'s repair). If the hard start kit is not correctly connected now it is because someone else changed what [redacted] did. Mr. [redacted] owes us money and it seems like he is trying to get out of paying us and wants us to replace his defective unit for free. What I would like to see is him pay us what he has owed us for almost a year now. The total of all three invoices was $340.66, he paid $30.00 on 05/28/14 then $20.00 on 06/16/14 then $25.00 on 07/14/14 he now owes a balance of $265.66 plus late fees and interest, which we didn't even add on until January of 2015 because he used to be a good customer.
Initial Consumer Rebuttal /* (3000, 7, 2015/05/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They tried to sell me a used unit for $1,200 dollars. They should fix what they broke. I've used them for almost 15 years, and if my company did this I'd rather work to offer a client an affordable alternative ( with a warranty). I was out of work for 2 years due to health issues, and had to pay my bills to stay in my home. Then late charges?? their not a lending institution that should be charging these BS charges. I'm still working part time and am disabled. So the ball is in their court. If they hooked up a two wire system wrong why should I be responsible? THX [redacted]

We have a 72 hour guarantee on any repair, in the highly unlikely event that we miss something it should be discovered easily within 72 hours, and with that being said we have to examine the equipment before anyone else tampers with it to insure exactly what transpired. According to Mrs. [redacted] the...

repair man from [redacted] said we wired the control for a low voltage furnace, there are many problems with this statement but I will address the most important one the control has low voltage and line voltage connections, low voltage on the exterior of the control and line voltage on the bottom, the bottom of the control attaches to an electrical box that contains line voltage wiring ( 120 volt supply, motor and transformer wires) which attach to the line voltage wires on the bottom of the control, the low voltage wires connect on the exterior, there are two T terminals for the thermostat wires and two F terminals for the cad cell, we have a picture of these connections on their control. If we had wired this control wrong, as stated, the furnace would not have worked for two weeks, two days, or even two hours, it would not have worked at all, my technician ran the furnace through three cycles after the repair to insure proper operation. The manufacturer of the control has a one year warranty on the part against defects in materials and workmanship, not against being burned which is what she is stating happened. I don't know how it got damaged or who did it; all l do know for sure is it was not my technician. At one point I did offer for Mr. [redacted] to bring the control in and I would ship it back to the supplier and if they replaced it under warranty I would refund the money for the part, he said he didn't believe I would even send it out and said he had been talking to people around town and they were saying we are shady people here. I pride myself on running a company for almost 30 years without taking advantage of our customer's, I can't say that about a lot of the other HVAC companies out there, after the undue insults that offer is no longer available. Also I should mention when she called on 11/30/17. [told her our next opening was the next day and asked if they had any alternative source of heat, she said they had no additional source of heat so I did re-arrange our schedule to go to their home after 2:00pm, as she requested, the same day she called and when I called her back a little later that morning after re-arranging our schedule for her, she said another repair man was already there with her mom, so we were not given the opportunity to check it out for ourselves. 72 hour guarantee is long gone, we didn't get to check the system before someone else tampered with it. The primary control is damaged (not by us) and I have spent a lot of time explaining things over and over again with no compensation for my extra time. I do not owe them anything.Thank you,John *. M[redacted] Admoore Heating & A/CP.S. I contacted the company she had out and the technician that had worked on their furnace called me back and stated that the fan/limit control was set up for low voltage (tab removed or cut), we did not work on this part, he also stated that the hot and common were reversed on the primary control which is the part we replaced, I know they were not reversed and I knew what would or would not happen ifthey were with my electronics training but just for confirmation 1 called the manufacturer of the primary control (Honeywell) and talked to [redacted] in technical support and asked him what would or wouldn't happen with the hot and common reversed, he stated that the burner would not run at all and it would not damage the control, Another note about the fan/limit control, the removable tab on that control is for the high limit switch and is what supplies the line voltage to the burner primary control so the burner can operate, with this removed or cut there would be no line voltage going to the control to damage it or for the burner to operate, keeping in mind my technician ran the furnace through three successful cycles.

I am rejecting this response because:Nothing has been resolved. Still they are at fault and have done nothing but tell me what they didnt do and that his technician is not an it and [redacted] is lying to me.After reading the other review about another customer having a part hooked up backwards, I see our situation is very similar and not the first. Admoores has called and explained the hook up of the parts and then proceeds to tell me I wont understand anyways due to not working on furnaces, I feel like is unprofessional and "dumbing" down myself. I feel this wont be resolved due to his actions/words already, stating I have been wasting his time.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Mailed check to the business today, 3/16/17, for $655.28.