Advanced Disposal - Lehigh Valley

October 30th, Dear [redacted] or who this may concern,Customer Information: [redacted] ***Advanced Disposal has resolved complaint ID [redacted] with the above mentioned customerWe have tried to Contact [redacted] on separate occasions to resolve this issueWe did have a company price increase and this customer was effected by the increaseThe customer does not have a service contract on file therefore, this is a valid increase.Best Regards,Champane F Customer Service Manage

August 13, 2015Dear [redacted] or who this may concern,Advanced Disposal has resolved complaint ID [redacted] [redacted] called and left a voice mail to report a missed collection for recycling on July 10, The recycling was not collected after the first report [redacted] called and left a second voice message on July 15, During this message, [redacted] was very irate using offense language and racial slursOur site manager returned her callHe advised her that we would have her recycling collected that day [redacted] was also advised that we can no longer conduct business with her due to the contents of the message and that her account would be closedWe then adjusted her account with a one month creditWe refunded her the month credit and adjustments that occurred with the cancellation of the accountA refund check has already been processed and mailed to [redacted] ***.Best Regards,Champane FCustomer Service Manager

April 6, Dear [redacted] *** or who this may concern,Advanced Disposal has resolved complaint ID [redacted] We appreciate [redacted] ***'s feedback and apologize for any inconvenienceAs previously stated, we have closed his account and provided him with a refund,Best Regards,Sandy D

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and although have not received evidence of their response to date, this resolution is satisfactory to me Regards, [redacted]

August 18, Dear [redacted] or who this may concern,Customer Information: [redacted] Apartments [redacted] ***Advanced Disposal has resolved complaint ID [redacted] with the above mentioned customer.The account has been closed and the containers have been removed from their propertyThe customer will be refunded $on the account.Best Regards,Champane F [redacted] Customer Service Manager Eastern Pennsylvania Region

June 26, 2015Dear [redacted] or who this may concern,Advanced Disposal has resolved complaint ID [redacted] [redacted] contacted out office on June 11, to advise he no longer uses our servicesWe advised we received no notification of the cancelation of his account [redacted] advised he thought we would just know since he didn't put out any trashWe advised that we could close his account for himTo adjust the date of cancelation, we asked for proof of another trash hauler [redacted] called into the office again on June 15, We advised him again to fax, mail, or email proof of another hauler to adjust the cancelation dateOnce this information is received from [redacted] , we will update the billing on his accountUntil then, the balance on his account has valid charges.Best Regards,Champane FCustomer Service Manager

June 5, Advanced Disposal has resolved complaint ID [redacted] with the above mentioned customerThe account has been closed and the containers have been removed from their propertyThe customer will be responsible for the balance on the account for the services rendered prior to the April 30, cancellation request.Best Regards,

July 7, 2015Dear [redacted] or who this may concern, Advanced Disposal has resolved complaint ID [redacted] Advanced Disposal did not receive notification to cancel the services until [redacted] called our office on June 11, Had notification been received in our office, [redacted] would have been contacted in regards to his cancelation requestTo best assist [redacted] moving forward, we are asking for proof of a new hauler for the time frame in question to make the proper adjustments to his accountThis information can be faxed to ###-###-####, it can be emailed to EPA.customerservice@ AdvancedDisposal.com or it can be mailed to our office at [redacted] **, Northampton, Pa ***.Best Regards,Champane F.Customer Service Manager

December 28, 2015Dear [redacted] or who this may concern,Advanced Disposal has resolved complaint ID [redacted] We apologize for the delay and appreciate [redacted] patienceWe have processed a refund check for [redacted] in the amount of $The check number that was issued was [redacted] This check was processed and mailed out to the above address on December 23rd, Please contact us again should you need further assistance.Sandy DCustomer Service Supervisor

August 13, 2015Dear [redacted] or who this may concern, Advanced Disposal has resolved complaint ID [redacted] [redacted] called and left a voice mail to report a missed collection for recycling on July 10, The recycling was not collected after the first report [redacted] *** called and left a second voice message on July 15, During this message, [redacted] was very irate using offense language and racial slursOur site manager returned her callHe advised her that we would have her recycling collected that day [redacted] was also advised that we can no longer conduct business with her due to the contents of the message and that her account would be closedWe then adjusted her account with a one month creditWe refunded her the month credit and adjustments that occurred with the cancellation of the accountA refund check has already been processed and mailed to [redacted] ***.Best Regards, Champane F Customer Service Manager

July 7, 2015Dear [redacted] or who this may concern,Advanced Disposal has resolved complaint ID [redacted] Advanced Disposal did not receive notification to cancel the services until [redacted] called our office on June 11, Had notification been received in our office, [redacted] would have been contacted in regards to his cancelation requestTo best assist [redacted] moving forward, we are asking for proof of a new hauler for the time frame in question to make the proper adjustments to his accountThis information can be faxed to ###-###-####, it can be emailed to EPA.customerservice@ AdvancedDisposal.com or it can be mailed to our office at [redacted] **, Northampton, Pa ***.Best Regards,Champane F.Customer Service Manager

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: We (my husband [redacted] and I) have NOT signed up with Advanced Disposal company I called our trash hauler (of the past years) to verify this They confirmed that they have not had ANY merger They were also shocked and upset at the tactic by Advanced Disposal company's unethical practice to send invoice to collect fees ahead of time and in this way get unsuspecting clients of theirsIt is that they corrected the account and that their statement had balance I have a second invoice in my hand that arrived in early February While they remitted $from our "account", they sent $as 'amount due in this second invoice On Feb 3rd, after having received this second invoice, I called them again and spoke with someone called "Tiffany' who assured me that A) $is now credited, and B) She will talk to her manager to take us off their customer database.HOWEVER, I find it offensive and intrusive that without our permission, they consider as their 'customer', and they lie to Revdex.com and say that there is $balance! It is not right that I have to do all this work to make sure to prevent our 'financial credit rating' from being compromised by this company We deserve a written letter stating that we DONT have and have not had an account with them and that they apologize for billing notices.Thanks for your intervention Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: ***I am rejecting this response because: They were notified of our intention to drop them effective May via a hand written note which my wife included with our last paymentAs stated earlier, Advanced Disposal did no work for us for which they were not paidThis is an obvious attempt by them to get paid for doing no workSpeaking of which, I am still owed for three weeks when they failed to pick up my trash last winter.Regards,*** ***

January 29, 2016Dear *** *** or who this may concern,Advanced Disposal has resolved complaint ID *** *** contacted our office in regards to the invoice received on December 1, The invoice was explained to the customerThe customer had a complete understanding of their invoice
at that timeOn January 11th, *** *** contacted us in regards to the pricingThe account manager for *** *** is in contact with himThey are currently under negotiations for new terms.Best Regards,Sandy D

January 27th, Dear *** *** or who this may concern,Customer Information:*** *** *** *** ** Bethlehem, Pa ***Advanced Disposal has resolved complaint ID *** with the above mentioned customerAt one time *** *** signed up for
services *** a company Advanced Disposal acquired during a mergerDuring the call that *** had place to us she had stated they were not using our services and requested the account to be closedWe then closed the account with a zero balance.Best Regards,
Champane FCustomer Service Manager Eastern Pennsylvania Region

August 31, Advanced Disposal has resolved complaint ID ***We have credited *** ***'s account for one month of serviceWe have refunded *** ***'s accountWe consider this matter closedWe no longer wish to do business with *** ***Best Regards,
Champane F
Customer Service Manager

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: ***I am rejecting this response because:
I paid Advanced until the end of AprilThe last day they picked up my trash was 4/24/They did receive a note hand written by my wife informing them their services would not be required beyond 4/30/*** began picking up my trash on 5/7/Since they were paid until the end of April, and the last day they picked up my trash occurred before the end of April, what is the problem? Why do they think they have a right to be paid for work they didn't do?
There is no need for any further communicationThis matter is closedIf they want proof that I have hired another hauler, they can check with ***.Regards,*** ***

August 31, 2015Advanced Disposal has resolved complaint ID ***We have credited *** ***'s account for one month of serviceWe have refunded *** ***'s accountWe consider this matter closedWe no longer wish to do business with *** ***.Best Regards,Champane FCustomer Service Manager

August 18, Dear *** *** or who this may concern,Customer Information: *** *** *** *** *** ** *** ** ***, ***Advanced Disposal has resolved complaint ID *** with the above mentioned customerThe complimentary containers have been delivered to
this customerThe container was delivered on Wednesday 8/20/before Noon.Best Regards,Champane F
Customer Service Manager Eastern Pennsylvania Region