Advantage Restoration

Kudos to Liberty Movers It is with great pleasure and gratitude that I wish to recommend Liberty Movers I called the company out of Google Movers in Illinois and from the get go, a gentleman picked up the phone and pleasantly introduced himself as Stephen [redacted] and asked what he could help me with When I told him I needed an out of state move, he proceeded to give me a concise detail of how they assess my belongings by Cubic Feet, one item at a time before they issue a Price Quote per Item He then told me that the initial quote may end up being Less or more, all depending on the Cubic feet space that My belongings would occupy in their trucks I was comforted by this upfront information, knowing that what I eventually pay depended on the space I occupiedI then told him that I will re-assess what items were necessary to take and which I needed to donate to reduce my volumeIn effect, Stephen helped me decide that if a large item such as a piano worth $1,would occupy significant space and cost more to ship, I was well informed to re-consider shipping such an item Anyway, Stephen ended up providing me with a reasonable quote that beat the competition, and there were no hidden charges In fact the final revised quote ended up being less than the original quote, and I saved some money by getting rid of some unnecessary items that could be replaced at my destination On pickup day their driver and helper were on time, and the final delivery was right on the mark, even for this out-of-state move [redacted] H

Initial Business Response / [redacted] (1000, 5, 2014/08/25) */ HI [redacted] HI Revdex.com ALL charges are valid we charging by the weight of the shipment .your list of items estimate was minimum of lbsyour son have super heavy items of art work glasses and wooden items with a lot of boxes full of recordsthe total weight was lbs so you need to pay for the weight of your shipment .just to let you know you received delivery in business dayshow you saying days late???i confirm all charges with you over the phone last week and now you surprise about the balance? we provided the service in the time frame and with good serviceif you have damages you need to follow the instruction form that brad received the day of pick up ,your complaint not going to give you any money we didn't break the contract and next time call me before you going and doing things that you don't know what you doing and how we charging and how its work you not going to get any refund take care ryan Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/08/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) The estimate was for a bedroom apartment (lbs) and a list was providedI was told my load was 1000lbs heavier with no weight ticket provided as proof This company advertises a low rate and then adds additional fees after they have your belongings Final Business Response / [redacted] (4000, 9, 2014/08/28) */ [redacted] Read again the confirmation email TO UNDERSTAND THE CHARGES .it was small move and no hidden fees all valid charges and the driver let brad to sign that this items super heavy and its look like lbs range .bottom line you must to pay for the lbs of the shipment and driver have the weight certificate attached to the contract [redacted] Final Consumer Response / [redacted] (4200, 11, 2014/09/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) I was over charged It is a he said / she said situation ***

Initial Business Response / [redacted] (1000, 5, 2014/04/24) */ Ms [redacted] did contract Liberty Moving and storage on 1/3/during the moving process there were several small areas of damage to the wallswhile we do not cover such damage in our service, most cases we will repair the damage to keep our customers happy with our serviceMs [redacted] did sign our claims procedure and had every right to file a claim within the days required by our claims processshe made no effort to contact our office to obtain a claim form or to inquire about repairing the damageHer filed claim came via email on 4/3/at 8:pm (after business hours)this was outside the day window and not filed via certified letter as our claims policy requires *see attached document signed by ms ***Now I know she did make an attempt to file and we over looked the technicalities and made a settlement offer of $40.00, due to the fact she did not give our repair man (who would have charged us considerably less for a few small dents in drywallAs listed in section CLAIMS article cof our terms and conditions of our bill of lading "mover shall have the right to inspect and repair alleged damaged articles." Ms [redacted] never provided one estimate for the repairs nor let us repair the damage.our offer of $was made due to the estimate made by our in house repair manFurthermore our offer of $is still valid out of good faith Initial Consumer Rebuttal / [redacted] (3000, 9, 2014/05/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) "She made no effort to contact our office to obtain a claim form or to inquire about repairing the damage" aThis is falseDuring the move the moving crew did not tell me they caused damage to my landlord's propertyIt was only upon going out to the truck to examine how much was left that I saw the gouges and scrapes to the walls and ceilingIt was at that exact moment that I demanded to talk to the ownerThe moving crew foreman, ***, reached the owner, ***, and he stated he did not have time to talk to me, that [redacted] should handle it bMy landlord spoke with [redacted] directly and informed him that she would have her contractor perform the repairs and that I would be submitting the invoice for reimbursement [redacted] advised that this was fine cIf [redacted] does not have the authority to make such decisions/authorization, then he should instruct the client otherwise d [redacted] never once stated the damage to my landlord's property falls under the Claim Process for damage to my personal effects "Her filed claim came via email on 4/3/at 8:pm (after business hours)this was outside the day window" aYour Claim Procedure does not state that claims must be filed by a specific time of day or before business hours - it simply says days bI filed my claim on the 90th day which was within the window "due to the fact she did not give our repair man (who would have charged us considerably less for a few small dents in drywall" aThe damage was considerably more than "a few small dents in drywall" bThere were gouges and scrapes on the walls and ceiling of the 1st and 2nd floors, and black marks on all floors which required my landlord's contractor to have to repaint all floors of the hallway "As listed in section CLAIMS article cof our terms and conditions of our bill of lading "mover shall have the right to inspect and repair alleged damaged articles." aSection 4, article cof your terms does state the "Mover shall have the right to inspect and repair alleged damaged articles" bThe damage that occurred was not to my "articles" but to my landlord's property for which your claim process offers no procedure c***, your crew foreman, did inspect and sign off on the damages documented in my Bill of Lading and on the back of my copy of the Claims Process dAgain, when my landlord discussed with the moving crew foreman how the repairs would be made, he told her that submitting her invoice for reimbursement would suffice eMy landlord has every right to use their trusted contractor to repair damage caused to their property "we over looked the technicalities" aYour crew foreman reviewed my storage units and quoted an estimate of $for supplies (shrink wrap, tape, boxes, etc)The final cost was $- he needs to give more accurate estimates bWe left my storage unit at 1:00pmYour moving crew peeled out of the parking lot in front of another driver causing her to swerve into the embankmentYour crew attempted to dig her out of the snow while I went to the bankAt 1:12pm I was leaving the bank and your moving crew drove past me heading North on Sutton RdI proceeded to drive to my apartment and arrived at 1:30pmYour movers didn't arrive until 2:15pmIt should have taken them minutes maxI was only reimbursed for minutes of that time when I should have been reimbursed for minutes (minutes to dig the woman out of the embankment and the unaccounted for minutes - which was probably lunch) cYour movers never once, in good faith, mentioned to me the damage they caused to my landlord's hallway - had I never gone into the hallway I would not have seen it until after they left dYour moving crew broke one of the legs on my couch; your foreman offered to "try to fix it" right then, and he started to undo the batting on the underside of my couchI asked him if he is a furniture repairman and he said "no"I immediately told him to stop, that I would have a professional come and fix itIf your crew foreman who, admittedly, is not a furniture repairman, would attempt to fix my couch, my thought is he is probably the same guy you would have sent to repair my landlord's hallway eI'd say we're even in the overlooking department The bottom line is your moving crew caused damage to my landlord's propertyIt cost $to repairI attempted to speak to your owner, but he didn't have time for me...not at the time the damage occurred, nor did he bother to take my information to contact me, a clearly unhappy client, at a later time That is poor customer service, and this back and forth over $of damage your moving crew foreman admitted to causing, only further confirms that Liberty Moving and Storage is not a reputable company that cares about their clientsTo this point, I have refrained from sharing my experience with ***'s List, my 2000+ [redacted] contacts, my 500+ LinkinIn contacts, and my 5500+ followers on [redacted] that's just in the Chicago area When can I expect to receive the $reimbursement? Anything short of the full amount is unacceptable Final Business Response / [redacted] (4000, 11, 2014/05/07) */ hi claim must filed in days ,she have it on the back of her bill of lading receipt ,this claim close after 90.we offered with good faith $but customer never replied to us if she was calling we could send our repair guy and take care of it ,she went online and didn't let us handle what we usually doing with our customers if damages done Final Consumer Response / [redacted] (4200, 13, 2014/05/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) First, there is no proposed solution in the company's response aboveIn fact, their reply doesn't even make any senseThis company's employees caused damaged to my landlord's propertyI filed my claim on the 90th day which makes it validAt the time the damage occurred the moving crew foreman was advised by me and my landlord that she would only have her contractor perform the work and he said that was fineThis is the contractor my landlord uses for all repairs to her property, not some random person found online as suggested by the above response from the companyHad they read my previous response they would have caught thatFurthermore, I attempted to speak to this company's owner concerning the damage and he did not have time for me; nor did he bother to take down my information and ask if he could talk to me at a later timeHe completely blew me offThe forty dollars they offered me is totally unacceptable given that the damage was significantly more than that resulting in several areas of our hall needing to be patched and the entire floors to be repaintedThis company needs to do right by its customers and reimburse me for the full $damage they caused to my landlord's property Business Response / [redacted] (4000, 19, 2014/06/25) */ Hi [redacted] See my attached paper work regarding april [redacted] move on 01/03/14.she filed the claim month after the move ,I know she mentions that there is damage on the wall and I was aware about it but this customer was didn't filed the claim on the requested time We could send a repair guy or cut a ck for $40.forman said the damage was minor ,too bad that the client didn't let us take care of it Thanks so much for you help and let me know if I need to do something [redacted] was replying to Revdex.com complaint but he left from personal issue ***

Initial Business Response / [redacted] (1000, 5, 2014/07/21) */ hi Liberty moving and storage want to apologized about the delay .our truck broke down and we sent other truck to pick [redacted] items .he moved to OR and by the contract we allowed to deliver up to 08/14/(business days).customer paid for guaranteed delivery and we didn't deliver it on this time .we will refund the expedite fee of $1500.we sorry about the delay but we going to deliver in 3-days if all in schedule, driver will call in days to confirm

Initial Business Response / [redacted] (1000, 5, 2015/08/03) */ we did refund $ we canceled his move we are in business years and we moving customers a month Unfortunately 5% of the customers will be not happy If we made an error with the refund amount he could have called us and let us knowHe did notThe only thing he needed to do was to let us know the refund deposit amount was incorrectIf a mistake was made, we would have been able to fix the situation Manger sometimes not available There is nothing we can do Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/08/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) The response shows the lack of detail in how this company operates The deposit that was placed was in the amount of $On the move day, I was told to call the next day to discuss a refund of the depositI did so, waited a week and didn't receive a creditAgain, I called the office asking for a refundI was told the credit was put on a different account and the adjustment would be rectifiedI waited a week and the credit was not in the full amountInstead, it was a total of $ I called the office after noticing this issueSpoke with someone who said they would notify their accounting department and within a week the credit would appearThat was two weeks ago and I still have not received the $creditI am done going back and forth with a company that fails to follow through I don't care how long you have been in businessYou did not follow through not once but twiceTo say that there are 5% of customers that are unhappy is a jokeWe gave you the opportunity to make things right with the second move, and you guys failedI no longer wait to deal with this company directly which is why we have gone this route Obviously, there is a major lack of documentation since there is no record of my callsI am happy to furnish call records so that you can see the numerous times we have called this businessPlease let me know if I need to resort to this Again, I am requesting our deposit to be returned in full Final Business Response / [redacted] (4000, 13, 2015/08/06) */ call 2maro 11AM give [redacted] your c.card # and we will do the additional refund , Final Consumer Response / [redacted] (4200, 15, 2015/08/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have contacted this company as they said to do - twiceI have just gotten off the phone with this someone in there office and I am now being advised to go through my bank to dispute the chargesThe person I spoke with lied on the phoneDuring the first part of the conversation, he said that the credit was issued and a receipt was sent outAfter being placed on hold, he said he spoke with the general manager and that someone from their company tried to contact me (which is untrue) and that my only option to get the refund is to go through my bank The lies that this company continues to feed me is ridiculousThe person I was speaking with also indicated that since I was not able to communicate with their company and I went through the Revdex.com and left a review on Yelp, this is the only way that they can help meI refuse to continue to work directly with this company or trust that in anything that they are saying If needed, I am happy to get a lawyer involvedNot only to ensure that our money is refunded, but also to get additional money to damage that has occurred to our furniture during the moveI have not addressed this issue as I wanted to limit my interaction with this company any furtherHowever, if a lawyer needs to be involved, then I will be bringing up everything

Initial Business Response / [redacted] (1000, 5, 2014/09/24) */ Hi We did all by the contract .we didn't break the terms and condition of the agreement between the customer and liberty movingwe refunded some money but customernot asking for more .Customer filed a claim with us and we respond asap After reviewing the claim for minor damage we can refund $he didnt accepted it.customer never paid for full replacement insurance covered This complaint not going to give him any money back Sorry about the inconvenience [redacted] Liberty moving & Storage Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/09/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) The refund amount never paid to me (customer) Also see the full details of the complaints Bed was not assembled as per contractIn fact all parts were missing and I purchased new partsAttached file shows all details$refund also promised which company never paidNOT A SINGLE CENT OF REFUND PAYMENT DONE YET Final Business Response / [redacted] (4000, 9, 2014/09/26) */ Hi As my previous respond .very minor damage on items Also customer never paid for full replacement insurance coverage .by the contract its $per pound per article Unfortunately we didn't was able to resolved this claim Liberty moving provide the service by the contract and we sorry about any inconvenience [redacted] XXX-XXX-XXXX Final Consumer Response / [redacted] (4200, 11, 2014/10/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) Liberty Moving & Storage, Incthemselves are acknowledging that "Unfortunately we didn't was able to resolved this claim" Under that circumstance I want them to resolve the claim and give me the refund Service was not provided as per contractBed dissemble and assembly was part of contract but they never assembled it after delivery, in fact lost all assembly parts (photos & receipt attached shows it) As per contract its $per pound per article insurance coverage, they are not providing even that Where is the claim adjustment amount? Why are they not paying it to me? Also where is the $refund promised after full payment? Consumer Response / [redacted] (3000, 17, 2014/10/10) */ [redacted] Thank you so much for your response I agree "customer never paid for full replacement insurance covered." but if you go through my papers each pound is covered for $This is reflected in the scanned documents I sent as well In fact they (Liberty Moving & Storage, Inc.) promised $(look at the scanned email I sent) refund after full payment but they never did and still Revdex.com feels they made "a good faith and reasonable effort to resolve them"!!! Can I request you to look into case with fresh eyes because the company (Liberty Moving & Storage, Inc.) is just responding through emails and taking no steps to refund or settle claim, they have never send me any sort of payment Thank you, *** Business Response / [redacted] (4000, 19, 2014/10/10) */ We working by the contract .we didn't promise anything .after the claim process customer didn't agreed to the refund amount I told him if I will be able to refund additional money from the cost I will do it but after reviewing all the paper work we gave him partial discount and also we opened a claim for damages items we can't do more than that Please advise [redacted] Business Response / [redacted] (-10, 20, 2014/10/10) */ 3rd respond Also this client did chargeback thru is bank to get this $back and he contact you guys to get money back that im not sure why he sure that we promise him that ? [redacted] Consumer Response / [redacted] (-5, 22, 2014/10/10) */ Where is the claim amount and how much is claim amount? I never received even partial claim amount Company mentions they work by contract as per contract bed was suppose to dissemble and re-assemble at the time of delivery, forget about assembling at the time of delivery (picture shows it was not assembled at the time of delivery) but they lost all the parts and we had to purchase new parts(receipt of new parts purchased attached earlier)Also attached the $refund they promised through email, but they never gave me Consumer Response / [redacted] (4200, 23, 2014/10/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) Where is the claim amount and how much is the claim amount? I never received even partial claim amount Company mentions they work by contract as per contract bed was suppose to dissemble and re-assemble at the time of delivery, forget about assembling at the time of delivery (picture shows it was not assembled at the time of delivery) but they lost all the parts and we had to purchase new parts(receipt of new parts purchased attached earlier)Also attached the $refund they promised through email, but they never gave me Business Response / [redacted] (4000, 25, 2014/10/13) */ We didn't was able to put the bed together because we didn't have the screws for the bed .as far the refund offer we have it on our email also the attachment that he showing here its say IF only IF I can do(also refund additonal services at TX) Nothing we can do now [redacted] Consumer Response / [redacted] (4200, 27, 2014/10/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) Based on written response from [redacted] of Liberty Moving & Storage, Inche himself acknowledges that Liberty Moving & Storage, Incdidn't provide me service as per contractNot only that, now they are not even ready to settle my claim, provide me any refund based on written records promised to meThis clearly demonstrates that 'Liberty Moving & Storage, Inc.' lacks customer service, doesn't provide claims and/or refunds to the customer as per contract, their practices and customer service are way below standardAnd even after proving all this they state 'Nothing we can do now'!!! Consumer Response / [redacted] (3000, 17, 2014/10/10) */ [redacted] Thank you so much for your response I agree "customer never paid for full replacement insurance covered." but if you go through my papers each pound is covered for $This is reflected in the scanned documents I sent as well In fact they (Liberty Moving & Storage, Inc.) promised $(look at the scanned email I sent) refund after full payment but they never did and still Revdex.com feels they made "a good faith and reasonable effort to resolve them"!!! Can I request you to look into case with fresh eyes because the company (Liberty Moving & Storage, Inc.) is just responding through emails and taking no steps to refund or settle claim, they have never send me any sort of payment Thank you, *** Business Response / [redacted] (4000, 19, 2014/10/10) */ We working by the contract .we didn't promise anything .after the claim process customer didn't agreed to the refund amount I told him if I will be able to refund additional money from the cost I will do it but after reviewing all the paper work we gave him partial discount and also we opened a claim for damages items we can't do more than that Please advise [redacted] Business Response / [redacted] (-10, 20, 2014/10/10) */ 3rd respond Also this client did chargeback thru is bank to get this $back and he contact you guys to get money back that im not sure why he sure that we promise him that ? [redacted] Consumer Response / [redacted] (-5, 22, 2014/10/10) */ Where is the claim amount and how much is claim amount? I never received even partial claim amount Company mentions they work by contract as per contract bed was suppose to dissemble and re-assemble at the time of delivery, forget about assembling at the time of delivery (picture shows it was not assembled at the time of delivery) but they lost all the parts and we had to purchase new parts(receipt of new parts purchased attached earlier)Also attached the $refund they promised through email, but they never gave me Consumer Response / [redacted] (4200, 23, 2014/10/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) Where is the claim amount and how much is the claim amount? I never received even partial claim amount Company mentions they work by contract as per contract bed was suppose to dissemble and re-assemble at the time of delivery, forget about assembling at the time of delivery (picture shows it was not assembled at the time of delivery) but they lost all the parts and we had to purchase new parts(receipt of new parts purchased attached earlier)Also attached the $refund they promised through email, but they never gave me Business Response / [redacted] (4000, 25, 2014/10/13) */ We didn't was able to put the bed together because we didn't have the screws for the bed .as far the refund offer we have it on our email also the attachment that he showing here its say IF only IF I can do(also refund additonal services at TX) Nothing we can do now [redacted] Consumer Response / [redacted] (4200, 27, 2014/10/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) Based on written response from [redacted] of Liberty Moving & Storage, Inche himself acknowledges that Liberty Moving & Storage, Incdidn't provide me service as per contractNot only that, now they are not even ready to settle my claim, provide me any refund based on written records promised to meThis clearly demonstrates that 'Liberty Moving & Storage, Inc.' lacks customer service, doesn't provide claims and/or refunds to the customer as per contract, their practices and customer service are way below standardAnd even after proving all this they state 'Nothing we can do now'!!! Consumer Response / [redacted] (3000, 33, 2014/12/23) */ I am writing to you almost after two months to let you know that the business (Liberty Moving & Storage, Inc.) never contacted me and never settled single cent for my claims and settlement Please advise further follaction? Thanks and regards, [redacted] *** Business Response / [redacted] (4000, 35, 2014/12/23) */ Hi Again read my email again I said if I can refund that amount I will do it I didn't say I will refundAgain all his items covered under the free basic liability insurance of $per pound per article its not full replacement insurance .we review this claim many times and was with customer on top all the processAfter the delivery looks like customer didn't was happy with our terms and condition that he signed day of pick on the additional services at the destination that say long distance terms and rates non negotiable (long Carrey ,stairs, unpacking, shuttle).we did all by the contract and there is nothing I can do now Happy holiday ***

Initial Business Response /* (1000, 5, 2014/06/03) */
first of all the review changing a lot for our businessas far the call back I called and email yesterday to let *** know that we going to take care of it and see what we can do about the delay .the estimate was the same of the day
of the move .this customer called and after hr went online to complaint about 2hr delay?.this complaint to the Revdex.com not going to give this customer any money backwe did all by the contract and the move was completed perfectly .the customer signed on claim form and we got the copy of italso *** got copywe change the move date for her times and we try to work by her schedule .I was going to give her some money back after I talking to the guys .she went online asap .we not going to do anything about *** request ,she didn't follow the instructions that we provide her and if she can't wait few day to let our office to find out what we can do and to respond to her it's not our error .this case close from my endShe signed on the claim procedure
*** XXX-XXX-XXXX
Initial Consumer Rebuttal /* (3000, 7, 2014/06/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As I told *** on the phone today, by the time the movers finished and I thought about what had happened, their office was closed, they are not open on Sunday'sMy complaint was not just about the hour delay, it was the professionalism of the teamDid they change the move for me times, yes, they did, but if they couldn't accomodate it, all they had to do was communicate that to meBut calling someone the day before, and telling them they are the first at 8:and then not being the first and not getting a call until you are calling them minutes after the scheduled time in not acceptableNot to mention the fact that they basically wanted to bribe me not write the review which I have read, over the years, that seems to be a theme with them in the reviewsI just want my complaint noted for others to see as it was a valid complaint and as you can see by the way the business handled it, they seem to be putting all the blame on me and that is not fair to others who may use their servicesDo I think they should have credited me for their mistakes, yes, but as I have told them multiple times, I don't care if they do, but the review was accurate and I believe that the Revdex.com should be aware of these business practices
Final Business Response /* (4000, 9, 2014/06/06) */
again this customer signed the day of the move how to file a claim or any issue that may be the day of the move and if she not following the instructions from our paper work this complaint not should be on our record.I took care of it but she didn't wait to my respond we talk over the phone and I told her that I will do something and call her back but she preferred to go online
no discount /this unacceptable complaint
***
Final Consumer Response /* (4200, 11, 2014/06/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
If I was required to "file a claim" the same day, then I accept that it I did not do itI couldn't even find the paperwork until later in the weekendHe shouldn't be able to say that it's an unacceptable complaintThe fact that his workers showed up hours late without a phone call and smelling of illegal substances is a valid complaintThe reason I still find the complaint valid is because he flat out said in the above response that because I went online and wrote a bad review, he would not discount the serviceHe basically wanted to pay me not to write a bad reviewThe bad review would have been written discount or not because it was an accurate depiction of what happened that day
Business Response /* (4000, 18, 2014/06/11) */
This is my 3rd reply to this complaint .not sure why its closed unresolved ?? please let me know what I can do about itagain this complaint invalid because the customer didn't let our office to handle this case
***
Consumer Response /* (4200, 20, 2014/06/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It's still a valid complaintThe business offered a credit and then took it away the second a negative review was writtenIt is a valid complaint either wayThe company was hours late from their scheduled time, did not call (I had to call after they were minutes late) so my complaint of them not being on time or professional are validThe issue does remain unresolved and should remain that wayThey have poor business practices and multiple complaints by other users have noted the same thing
Business Response /* (4000, 26, 2014/06/25) */
This is my 3rd reply to this complaint .not sure why its closed unresolved ?? please let me know what I can do about itagain this complaint invalid because the customer didn't let our office to handle this case
***
Consumer Response /* (4200, 29, 2014/06/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
No solution proposedBusiness just wants the complaint movedThey take no responsibility for the fact that they were late or that their workers smelled of marijuanaThey just say I didn't follow the rulesnothing in their rules says what to do when people don't show up on time or smell like illegal substances

Liberty Moving was very professional and exceeded expectations Jason gave an accurate quote after asking the appropriate questionsIt was right on pointEsteban, Rodrigo, and Adan were very professional, experienced, careful and meticulous to ensure nothing was damaged They also were very quick - didn't waste time, and took their jobs seriously Would hire them again!

We had Liberty Moving & Storage move us from IL to AZ, this company is terrible Watch Out! They are too busy to come out to quote your move, they have you estimate what you have and then low ball your quote to get your business When they get on site to load, they more that double your bill!! Reason given, "Ma'am, this is not an exact science!" As you try to talk to them about the price of the move, they run you around the system, then say they'll give you $back if you give them a good review!!! REALLY!? I have several calls into them to talk about our experience and they are not returning our call Suggestion to future customers, look elsewhere

Initial Business Response /* (1000, 5, 2014/08/04) */
hi
we not going to refund any moneywe work hard at night because the morning job took longer than we anticipetetman was working and she paid for man crewwe could cancel the job but we came and showed up and we completed the move
,we apologized for the delay and there is nothing we can do
Initial Consumer Rebuttal /* (3000, 7, 2014/08/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This complaint is not a reflection on the hard work of the movers, as I mentioned before in the initial complaintAll were extremely hard working and nice and I couldn't have asked for better movers especially at the time of nightTo clarify three men were working when they were picking up to move to the new locationIt became a 4-man job to unload my belongings in the new location, I assume to make it go faster.I appreciated so much that they showed up, and I let them know that
This complaint is an administrative issueI would like to be compensated in some capacity by the company for an error that caused the movers to arrive seven hours after my appointed timeIt was an administrative error that caused the movers to have an almost hour dayI am told that the afternoon job was expected to be a bedroom apartment and ended up being a townhouse with multiple floorsI'm sorry that was the case, but I'm paying for quality service, and that includes administrative and physical moving services
Final Consumer Response /* (4200, 16, 2014/08/18) */
I am confused by this responseI will say this: I asked about compensation and the foreman said no because he's not in a position to authorize said compensationI am going through the Revdex.com because I want to make clear the severity of this matterIf I understand what you've just said, I'm reading that if I hadn't filed a complaint with the Revdex.com you would have swept this case under the rugFinal Business Response /* (4000, 18, 2014/08/19) */
hello
the movers on the truck don't know how claim ,complaint and any other issue need to be resolved , we giving to all our customers claim procedure form and I have copy that she signed on itshe need to follow that form by law to file a claim or other concerns
she didn't follow that information and she never called us after the move .she went to you guys and its not working like that
***

Initial Business Response /* (1000, 5, 2014/08/27) */
***
You received yesterday your items .you need to contact us about any concern or issue .we got of your items in our warehousethe driver forgot this items here we can deliver it soon we have the next truck going down there .like
all other common invalid complaints from customers that not following the claim form rules and instruction how to contact us and how we can resolved issue by the contract and closing issue without unnecessary complaints and we taking care about customer that calling us with some concern
After you went to Revdex.com there is not much we can do because now you need to remove this complaint because I don't see why you did .you got your items in very good timing if something happened during the move you need to contact us and you didn't wait minute and you went to the Revdex.com
We will deliver the items soon the truck in your area
***
Initial Consumer Rebuttal /* (3000, 7, 2014/08/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Apparently they have the wrong *** cause I don't have my stuff! *** will NOT return calls, even after *** says he'll have *** call! I like how in the response, *** says..."You need to contact us for any concern or issue" Really ***? What do you think we have been doing for the last few weeks?! You guys need to get your act together! It's apparent you guys are stalling for some reason! Did you guys lose or misplace our things? Did they get stolen? Were they accidentally shipped somewhere else? We need this nightmare to end cause it's becoming too stressful already! Enough with the games already and delivery the items as promised!!!!!!
Final Business Response /* (4000, 9, 2014/08/28) */
Hi
No one took nothing from you its not market here .im busy yes .by law I got days to reply to your concern again there is claim form to file a claim .the rest of the items here in my storage headboard ,glasses ladder
As I told you in my previous respond I will deliver this items soon the truck coming back to Chicago and this truck will go to NC again
Ryan

Initial Business Response /* (1000, 5, 2015/07/27) */
Case # XXXXXXXX
We did the move for *** and *** *** from ** to ***
After reviewing this complaint I can say that we responded to the customer and we spoke over the phone and via emails
I sent him all the claim forms that he need to file
a claim with liberty moving and storage
He failed to provide us that claim paper work and he let his wife *** to file this claim against us with the Revdex.com
I know we got his two wheeler in out storage this is the only items that left behind .he saying that he missing items but I never received any descriptions or any claim forms yet .at the same time he say he want refund for missing items and also for poor service
We didn't break the contract and we did all by the contract
We talk to him via emails but again no claim file yet
As I told *** - I asked the driver if something left on the truck ? unfortunately I don't have any of his items left or delivered to other client
Liberty moving did all from our side and customer didn't replied so how we should refund some money for the damages if we don't have pictures descriptions or claim with us ?
***

Initial Business Response /* (1000, 5, 2015/07/10) */
as we informed the customer our truck broke down hr away from her new home .also we going to refund her every day $after the time frame we agreed
we sorry about any inconveniences and we will keep the customer update soon the
truck will be ready to goWe got the customer belonging on this truck with our driver .if we cant get this truck fix we will get rental truck and we will be there asap
***

Jason was so helpful and the prices were amazing

Initial Business Response /* (1000, 5, 2014/10/10) */
Hi
The customer refuse to our refund amount .as far the hr refund we not going to refund anythingall charges are valid and the movers worked the all time
Nothing we can do sorry about it
***
Initial Consumer Rebuttal
/* (3000, 7, 2014/10/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I accept the liability for my damaged property ($45.60)
I maintaint the the service I received was unacceptableThe cost was double the estimateThe claim that the crew worked the whole time is suspectHowever, I realize that the company does not care about the poor service provided by their crew
When should I expect the liability claim of $45.60?
Final Business Response /* (4000, 9, 2014/10/16) */
The movers working with us for long time .not sure what the customer trying to say "poor service by the movers" they worked the all time and completed the job sorry if she not happy with this crewAll charges was explained before and all locals jobs are base on the time its take to complete the movehourly rate are the same +truck charge+ moving supplythe grill got minor damage and we offered refund amount to this item
***
Final Consumer Response /* (4200, 11, 2014/10/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The movers have not all worked for the company for a long timeI was told by both the Eric, the foreman and *** who set up my move, that one had just recently finished his probationary periodTaking frequent breaks, texting, and standing around does not constitute "working the all time." The crew was inefficient and the move took twice as long as it should have
I signed and mailed the complaint document on Wednesday and am waiting to receive the insurance claim for my damaged propertyHopefully the company will comply and mail a check for what they legally owe me
Unfortunately, they do not plan to try to recover my business and will not receive any from me or any of my friends or family membersThey've lost a repeat customer, as well as any possibility of future referrals
Consumer Response /* (3000, 18, 2014/11/10) */
When it became apparent that the company was not going to make any effort to recover its poor service, I mailed in the complaint form to at least be reimbursed the money owed to me, per the contract I signed, for my damaged grillI mailed the form on October I was to have received a check within 7-business daysI waited the appropriate time and have yet to receive the checkwhat is my recourse?
Business Response /* (4000, 20, 2014/11/10) */
We offered the customer $for this claim, she refuse for this settlement amount and than she contact the Revdex.com .after you guys close this claim she sent us the claim close letter for the agreement with liberty moving ,she signed on this agreement after the Revdex.com didn't gave her any better solution or money .we close this claim after days of our offered money to her and now she want the money still ?she went online + denied my offer at that time when we tried to reimburse her .now its too late the claim was close and she didn't reply in the time frame she could
***

I'm not kidding when I say that Liberty Moving is the absolute best! They were timely, highly efficient, tentative, and just all around incredible!!! I called the company and scheduled my move with a young man named Jason. He was super friendly and helpful and walked me through the entire process. This company made moving so much smoother/easier than it had to be!!! Will be using them again in the future, but hopefully won't need to move anytime soon! Thank you guys so much!

Initial Business Response /* (1000, 5, 2015/08/03) */
1 we did refund $94 .
2 we canceled his move .
3. we are in business 14 years and we moving 300 customers a month . Unfortunately 5% of the customers will be not happy.
4. If we made an error with the refund amount he could have called us...

and let us know. He did not. The only thing he needed to do was to let us know the refund deposit amount was incorrect. If a mistake was made, we would have been able to fix the situation.
Manger sometimes not available .
There is nothing we can do
Initial Consumer Rebuttal /* (3000, 7, 2015/08/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The response shows the lack of detail in how this company operates.
The deposit that was placed was in the amount of $141. On the move day, I was told to call the next day to discuss a refund of the deposit. I did so, waited a week and didn't receive a credit. Again, I called the office asking for a refund. I was told the credit was put on a different account and the adjustment would be rectified. I waited a week and the credit was not in the full amount. Instead, it was a total of $94.
I called the office after noticing this issue. Spoke with someone who said they would notify their accounting department and within a week the credit would appear. That was two weeks ago and I still have not received the $47 credit. I am done going back and forth with a company that fails to follow through.
I don't care how long you have been in business. You did not follow through not once but twice. To say that there are 5% of customers that are unhappy is a joke. We gave you the opportunity to make things right with the second move, and you guys failed. I no longer wait to deal with this company directly which is why we have gone this route.
Obviously, there is a major lack of documentation since there is no record of my calls. I am happy to furnish call records so that you can see the numerous times we have called this business. Please let me know if I need to resort to this.
Again, I am requesting our deposit to be returned in full.
Final Business Response /* (4000, 13, 2015/08/06) */
call 2maro 11AM give [redacted] your c.card # and we will do the additional refund ,
Final Consumer Response /* (4200, 15, 2015/08/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have contacted this company as they said to do - twice. I have just gotten off the phone with this someone in there office and I am now being advised to go through my bank to dispute the charges. The person I spoke with lied on the phone. During the first part of the conversation, he said that the credit was issued and a receipt was sent out. After being placed on hold, he said he spoke with the general manager and that someone from their company tried to contact me (which is untrue) and that my only option to get the refund is to go through my bank.
The lies that this company continues to feed me is ridiculous. The person I was speaking with also indicated that since I was not able to communicate with their company and I went through the Revdex.com and left a review on Yelp, this is the only way that they can help me. I refuse to continue to work directly with this company or trust that in anything that they are saying.
If needed, I am happy to get a lawyer involved. Not only to ensure that our money is refunded, but also to get additional money to damage that has occurred to our furniture during the move. I have not addressed this issue as I wanted to limit my interaction with this company any further. However, if a lawyer needs to be involved, then I will be bringing up everything.

Hi We performed the move for this customer and we delivered all of the items within the time frame agreed. It appears the customer was missing his marriage album. By the contract he signed and confirmed that he received all of the items, still if something is missing there is a...

 $0.60 per pound per article refund by the contract. Customer filed a claim with us and we still have 60 days to close this claim or to make any determination, the customer is claiming that we are trying to fake stuff and I am not sure what he is referring to, as far as his language he was saying that our team at the pick-up spoke with offensive language and the driver at Nevada had obscene comments and that here in our office we spoke offensively. So let me state for the record that I am positive not one spoke offensively and in fact it was the customer who spoke derogatory language. We attempted to locate the missing box and we weren’t able to find it. We don’t have it in our possession. After we processed the claim we offered him $90 to settle this claim. His response was that his lawyer said that we can’t ask him to sign on our close claim letter, clearly his lawyer does not understand the rules and regulations within the moving industry, we did everything by the contract and offered the customer $90 for this claim he refused to sign so my response to him over the phone and email was that Liberty Moving and Storage will not be able to send the check if he does not sign and send back this form. This is part of the process to get a refund from the company. This customer went online to write his experience despite the fact he can’t do it by the liberty contract if he is still in a claim process. In closing there is nothing we can do and I explained to him that if we find the box he will get it. The customer called in 2 days ago and I spoke with him and I had to hang up the call because his language was very rude and offensive.Ryan

Initial Business Response /* (1000, 5, 2014/08/25) */
HI [redacted] HI Revdex.com
ALL charges are valid we charging by the weight of the shipment .your list of items estimate was minimum of 2000 lbs. your son have super heavy items of art work glasses and wooden items with a lot of boxes full of...

records. the total weight was 3100 lbs so you need to pay for the weight of your shipment .just to let you know you received delivery in 4 business days. how you saying 9 days late???i confirm all charges with you over the phone last week and now you surprise about the balance?
we provided the service in the time frame and with good service. if you have damages you need to follow the instruction form that brad received the day of pick up ,your complaint not going to give you any money we didn't break the contract and next time call me before you going and doing things that you don't know what you doing and how we charging and how its work you not going to get any refund take care
ryan
Initial Consumer Rebuttal /* (3000, 7, 2014/08/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The estimate was for a 1 bedroom apartment (3200 lbs) and a list was provided. I was told my load was 1000lbs heavier with no weight ticket provided as proof.
This company advertises a low rate and then adds additional fees after they have your belongings.
Final Business Response /* (4000, 9, 2014/08/28) */
[redacted]
Read again the confirmation email TO UNDERSTAND THE CHARGES .it was small move and no hidden fees all valid charges and the driver let brad to sign that this items super heavy and its look like 3000 lbs range .bottom line you must to pay for the lbs of the shipment and driver have the weight certificate attached to the contract.
[redacted]
Final Consumer Response /* (4200, 11, 2014/09/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was over charged.
It is a he said / she said situation.
[redacted]

Hi We performed the move for this customer and we delivered all of the items within the time frame agreed. It appears the customer was missing his marriage album. By the contract he signed and confirmed that he received all of the items, still if something is missing there is a  $0.60 per pound...

per article refund by the contract. Customer filed a claim with us and we still have 60 days to close this claim or to make any determination, the customer is claiming that we are trying to fake stuff and I am not sure what he is referring to, as far as his language he was saying that our team at the pick-up spoke with offensive language and the driver at Nevada had obscene comments and that here in our office we spoke offensively. So let me state for the record that I am positive not one spoke offensively and in fact it was the customer who spoke derogatory language. We attempted to locate the missing box and we weren’t able to find it. We don’t have it in our possession. After we processed the claim we offered him $90 to settle this claim. His response was that his lawyer said that we can’t ask him to sign on our close claim letter, clearly his lawyer does not understand the rules and regulations within the moving industry, we did everything by the contract and offered the customer $90 for this claim he refused to sign so my response to him over the phone and email was that Liberty Moving and Storage will not be able to send the check if he does not sign and send back this form. This is part of the process to get a refund from the company. This customer went online to write his experience despite the fact he can’t do it by the liberty contract if he is still in a claim process. In closing there is nothing we can do and I explained to him that if we find the box he will get it. The customer called in 2 days ago and I spoke with him and I had to hang up the call because his language was very rude and offensive.Ryan