Advantage Vinyl Siding & Roofing, LLC

We greatly regret that this mistake happened! We also understand the frustration Mr& Mrs [redacted] has gone thru Please know that we are working on getting this resolved and taken care of as quickly has we can Unfortunately it has taken longer than we anticipated Rest assured it will be taken care of and we will inform Mr& Mrs [redacted] immediately when it has been resolved Again we regret this happened and hope the [redacted] 's except our sincere apologies for the circumstances and will make sure this won't happen again Sincerely, [redacted] *** Advantage Vinyl Siding & Roofing LLC

We will be contacting Mrs [redacted] soon to let her know that we are on the way to take care of everything I was told that just in case they ran into a problem they wanted to make sure they had the necessary materials to make sure they can take care of everything so as not to delay any longer We will make sure this is taken care of as soon as possible and done correctly No matter what we want Mr& Mrs [redacted] to be 100% satisfied and happy! Sincerely, [redacted] Advantage Vinyl Siding & Roofing LLC

We strive to always help our customers in anyway we can Mr [redacted] is no exception In this case there are many factors that we have to take into consideration The first being a warranty issue Mr [redacted] states himself that we came out and fixed a leak in his roof and the place that was leaking is no longer leaking We looked at his concerns about the leak in the chimney and let him know that it was the chimney and not what we had installed that was the reason for the leak and advised him to seek a chimney professional about it He states that he did call a chimney expert and they did inform him that the chimney needed to be removed He also adds that the chimney had never been used and has been there for a very long time When removing the chimney they observed the flashing that we had added to and made the comment that we did not replace the flashing just added more and sealed As procedure we do not remove any flashing that exist and does not show any damage we just made sure that it was tight and sealed Also there was no leaking from that flashing In removing the chimney they had to tear off a couple of bundles of shingles We have been contacted in the past by companies for materials that were needed for them to complete a job that they had worked on to get the proper materials However Mr [redacted] contacted us under the impression that this was under warranty and that we were responsible to come out and replace the shingles that was removed by the chimney company He also stated that we had left the Architectural shingles (some) there and they would use them However he states that we used another shingle on the roof line and he wants us to bring him what was needed Mr [redacted] I am sure is not aware that we use on roof lines what is called starter capping which is the color equal to the Architectural shingle that is the body of the roof but the starter capping is supposed to be the same color but the year tab We don't leave that due to the fact that they are ONLY used on the roof line and in fact we left him more of his main roof the Architectural for him as a convenience for the future in case he needed them for any reason We told Mr [redacted] this was not under warranty and also let him know that his color was a special order color and we would have to order it and get it in However we were extremely busy at that time and were working on storm damaged roofs and he lives about an hour away We told him we would try and help him as best we could and we would order the shingles and as a courtesy we would not charge him for the shingles, but we were not able to bring them until we were in that area and we did not know how long that would be so we told him it would maybe faster if he told the chimney company to come and pick them up and if they would be able to install them or if they needed us we could let them know how much We regret that he feels that we are ignoring him or not following thru with a warranty but as explained and as describe by him that portion of work that was done is not under warranty However, if he still needs us to order shingles and bring them and install we would be happy to do so Also we have no problem contacting the chimney company and seeing what we could work out Again we appreciate our customers and strive to make them happy!!!! Sincerely, [redacted] Advantage Vinyl Siding & Roofing LLC

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

We have been out numerous times to Mr& Mrs [redacted] home to address the issues that they have been concerned about and as I write this we are still addressing some areas of concern We will continue to do so until they are satisfied I believe the reason for the amount of time is due impart to the scheduling and when we can meet with the [redacted] as they both work and there is a new addition to the family so we are trying to accommodate that as well Rest assured we will make sure they are satisfied and if they need anything in the future we will be there then also Sincerely, [redacted] Advantage Vinyl Siding & Roofing LLC

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.] This issue has NOT been resolved and we are NOT happyAlthough the leaks in the roof have been resolved (thanks to [redacted] ), but as I have told him on three t four occasions since then, we are still having some leaking issues around the bottom of the roomAnd the issue concerning the damage done to the carpeting from the three years of leaking has not been resolvedWe are not happy, satisfied customers of this companyA problem still persists and until it is completely taken care of, we will continue to seek some type of resolve for the mess that this company has created on our property Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

Mrs ***, I apologize I have been out of the office for personal reasons and just returned today and trying to catch up I saw the complaint this morning when going thru my email and got a hold of [redacted] only about an hour ago I did not know that she was still dissatisfied because Mrs [redacted] has been communicating with [redacted] our foreman She calls him directly and does not call the office [redacted] has informed me that the part of the screen room that is leaking happens to be at the foundation and he told Mrs [redacted] that we will come out there to seal it and we will have to come out a couple of times to make sure it seals properly The foundation area that the leak is occurring is a difficult place in the structure due to the constant water that it is exposed to! It is built with a overhang to keep to much water from getting directly into it and is not meant to have a direct hit with water such as a hose or sprinkler for example He discussed with Mrs [redacted] that after we get it sealed properly we will be coming out and accessing the damage and will make sure it is taken care of and that Mrs [redacted] is completely satisfied We regret that it has gone on so long and have learned a lessen in keeping up with contractors that we have given jobs to and they have not taken care of the customers and we don't find out until it has gone on to long and the customer is already frustrated As long as we have been in business we know that you must learn from your customers, and we are always striving to make sure our customers are happy! It is our intent to make sure Mrs [redacted] is taken care of and satisfied Sincerely, [redacted] Advantage Vinyl Siding & Roofing LLC

Our email account has been down and now that I am up and running I want to answer the concerns Mrs [redacted] has I do thank her for her patience normally we do like to get to service calls within to days a week at the most depending on the leak or the call However we are in the process of employee changes and have been running for the latter part of this year a skeleton crew so to speak We also have let our screen room installer go due to a numerous complaints on details and timing However this means that we are getting the right people in place to make us more organized and better than ever I am also happy to say Mr [redacted] was called by our new man in that position this morning and let Mr [redacted] know that he would be at his home Saturday to look at the problem and find an answer He also let him know that he will find out what he will need and proceed to take care of it this coming week We will continue to strive to be better every year and we are very thankful for all our customers and thank them for their understanding and patience Sincerely, [redacted] *** Advantage Vinyl Siding & Roofing LLC

1:PM (hours ago) to complaints I am sorry, I missed the messageThe company has not resolved my complaint He texted my wife two weeks ago, with the same story we have heard, but we still have Lien on the house

We regret that Mrs [redacted] has taken her repair to this level and her frustration behind it However we would like to state that she informed us when she called that her home was built in and she thought it was a company Plantation Builders but she did not have any paperwork at that time of her phone call We did do some work for Plantation builders and we informed Mrs [redacted] that we would have to look it up to see if the address she was calling in about was a address we had done When Mrs [redacted] called back she spoke to the receptionist and proceeded to curse at her and threaten her by saying that if someone didn't fix her repair she would come to the office and get in her [redacted] face! Our receptionist did inform Mrs [redacted] that she did not need to threaten her and that she was on the list however we tend to get to repairs to their importance This being said we did send someone to take a look at her issues and in doing so found out that the damage is caused by wind damage and was blown and bent on the houseWhich in fact is not a warranty issue Also the siding that is on the house the maker which is Alcoa is no longer in business in Albany or Columbus Also we have to state that the company that built the home, Plantation Builders is out of business as well Our man that went out to Mrs [redacted] 's home did call her today (Monday) because he told her he would call her Monday to let her know that he was going to find out about her vinyl and if it can be ordered and when he told her that they don't make it she proceeded to tell him that she felt that he was lying to her We still would like to help because we have been here for a long time and most of the vinyl and builders are out of business so we try to help when we can It is unfortunate that Mrs [redacted] assumed we were lying or trying to take advantage of her when we do want to help In closing Mrs [redacted] informed our worker that she wanted him to come nail it back up and he told her he would be there in minutes to do that for her We hope that Mrs [redacted] will be ok and if she does need any work done we will be happy to help and also refer her to someone who can help her with financing if needed Sincerely, [redacted] *** Advantage Vinyl Siding & Roofing LLC

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I wish to know the date that my full refund will be issued from Advantage Vinyl Siding and RoofingI will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

[redacted] 2:PM (hours ago)to me This situation can go back and forth...Advantage Vinyl and Siding needs to step up with their customer service skills and hire some more people to help satisfy their customersIf this problem comes againNichelle [redacted] 2:PM (hours ago) to me This situation can go back and forth...Advantage Vinyl and Siding needs to step up with their customer service skills and hire some more people to help satisfy their customersIf this problem comes again

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I was told the rain diverter needed to be removed and that they did not need to order parts. So I do not understand the delay. Either way better communication would be key. It is ridiculous the amount of excuses we keep getting. Everyone is nusy for the holidays, everyone has family issues. I'm not trying to be insensitive but if you don't have enough staff to cover this, that is your problem and should not delay my repair. Hope to hear from you soon. Regards, [redacted]

This has been a case of miscommunication and we can make sure we learn from this Mrs [redacted] apparently is not aware of sub contractors and how we can send them to jobs to take care of any service calls that we need taken care of By us sending the gentleman out to her job that is a response from our company to take care of her concerns The gentleman told Mrs [redacted] he was there to represent our company Also that the damage to her home was not enough to claim on her insurance She had asked him because she discussed with him her deductible Mrs [redacted] only mentioned her warranty with us in the office and that is why we mentioned the builder that built her home They are no longer in Albany but are in Leesburg Which we did contact and they had not been informed of this When finding out what vinyl was on the home we are not able to get it unless we get it shipped and that would be an extra added cost which we knew Mrs [redacted] did not want to pay Our sub went out at her request and put the siding back up and tacked the other pieces up as well This will insure that the wood behind will not be damaged, and will not be damaged in the future This was at the customers request so she would be secure that she would not have to worry about her house not being protected In the future if she wants to change the color we will be more than happy to help her Also this not being a warranty issue we did not charge Mrs [redacted] to go out and first check it and then for our sub to go back out and tack it back up Which just to state we did have to pay our sub to do so He charged us for trips It is our goal to make sure we can make people happy with their repair work or storm damage as happy as possible and the process is with as little stress as possible We do realize that people take their homes as their biggest investment and their security so we want to help as much as we can Sincerely, [redacted] Advantage Vinyl Siding & Roofing LLC

Revdex.com: There are a few separate issues related to my complaintI will discuss them individually Chimney The true source of the leak was difficult to diagnoseThere were a number of possible sources, none could be proven while the chimney was intact Your company recommended I contact [redacted] *** It was a good recommendation The owner is a master craftsman that has probably forgotten more about chimney’s than most people will ever know He looked at the chimney and we discussed several options I chose to have the chimney removed because it was the option most likely to permanently solve all current and future chimney related leaks AThe contractor had removed most of the chimney and all of the flashing before he called me to tell me the old flashing had not been removed, just covered with new flashing and sealantHe was convinced that was the source of the leak and was adamant the old flashing should always be removed and replaced with a new one At that point, there was no opportunity to take photos and completing the chimney removal was the only option The Hip [roofline]The chimney was located at the top of an inverted “U” shaped HipAbout feet of the Hip [feet on each side] had to be removed because the Advantage crew’s over use of nail guns made separating the architectural shingles [on the flat portion of the roof] from the Hip shingles impossibleIf the Hip shingles could have stayed in place or could have been reused I would have never contacted Advantage or filed a complaintI would have simply noted the experience and moved on AI asked Advantage to replace the Hip because it was a different shingleThe chimney contractor re-roofed the chimney area with the architectural shingles on hand and left the Hip covered with tar paperI called your foreman and asked for the Hip shingles to be replacedHe returned my call and said they would have to be ordered Given the fact that we were experiencing frequent hard rain several times per week, I used the remaining architectural shingles to cover the exposed tar paper to avoid the possibility of major ceiling damage while waiting for the proper replacement shingles Communications The foreman that I worked with to solve the leak problem was professional in every sense of the wordHe knew his craft, did everything he could to resolve my roof issue and always returned my phone callsHad the foreman been allowed to work with me and replace the Hip shingles when he could schedule it this complaint would have never been filed When I called him to inquire if the Hip shingles had been received he replied “My supervisor told me to tell you that if you want the shingles replaced, you can drive up here, pick them up and do it yourself.” It was obvious he did not want to tell me that but was simply doing what he was told A The only person in the Advantage company that communicated with me was the foremanI left several messages with your office staff asking for a member of senior management or the owner to call me so this issue could be resolved Not once did anyone return my calls Advantage poor craftsmanship regarding a poor chimney flashing installation cost me $to remove a chimney that most likely didn’t need to be removed and $to replace a water faucet handle their roofing crew broke and to add insult to injury the owner and his management staff refused to return my phone calls The sad fact is, this complaint would still have not been filed if Advantage would have devoted a couple bundles of shingles and a couple hours of a competent roofers time to replace the Hip shingles that had to be removed by the chimney contractorAll that I ask is that this be done at no cost to me Regards, [redacted]

I stated in my reply that we will do whatever we need to make our customers happy Meaning we will of course refund the deposit Mr [redacted] made for his windows As to the company stating they never had an order well that is not all true We did resend the order and cancelled it I also was dealing with another company on getting these types of windows I actually showed Mr [redacted] that paperwork on the windows and let him know that they were ending up costing more which we were going to absorb However we still want to make sure that Mr [redacted] is taken care of and to do that we will be more than willing to refund him all of his deposit Sincerely, [redacted] *** Advantage Vinyl Siding & Roofing LLC

In answer to Mr***'s complaint I regret that he had to take it to this measure I do want to explain about the contracts that we print up and what we go by on the insurance summaries When we go out to give estimate we have a template that we use for contracts which consist of Ridge vent, Drip eave, Flashing and Ice shield All of which are either extra or if needs done it will be done However, when we go by insurance summaries we will only do what the insurance company states what they will pay for If the customer wants ridge vent or drip eave or ice shield or flashing they will pay extra for that if it is not stated on the insurance In Mr***'s case the flashing was not on the insurance summary which means they did not include flashing in with their cost Many times with flashing if it is not leaking there is no need to remove flashing that is intact and performing to replace with new In doing so you do risk a future leak That is also why most insurance companies will not include it We did do a lot of extras for Mr*** for no additional cost and we did go out and paint the flashing and at that time Mr*** told our foreman he was happy with how it look He told him it looked good We did our best to make sure Mr*** was happy and wanted to make sure he had a good roof that is warrantied and performing as it should We did not charge Mr*** for flashing because the insurance did not pay for new flashing We hope that Mr*** above all this is happy with the appearance of the roof and is secure in the fact that we consider him a valued customer that can call us if he has any problems in the future
Sincerely,
*** ***
Advantage Vinyl Siding & Roofing LLC

Advantage Siding and Roofing Leesburg, Gaare Crooks and lier whatever it takes to get the job , they get your money and then do not paid their supplier which in turn puts a lien on your propertyBEWARE, STAY AWAY FROM HEM AND THEIR ALL THEIR WORKERS I paid them over 10,and he did not paid his supplierThis has happen over and over again, read on Revdex.comDavid Kerhen shuffle his money and end return you get a lien

I have been out of the office and I wanted to respond now that I am back To my knowledge Mrs*** has been taken care of It is unfortunate that this happened but with my experience I have come across it before It is a reaction the metal is having to the wood We will
take care of it! Sometimes with the work schedule our guys will get behind because we have been taking care of leaks and with the rain that we have been having it seems that's all that has been happening along with trees fallen and more With that said we have gone out to the ***'s and taken care of this and if we haven't I will make sure it is finished and hope in the future Mr& Mrs*** will call if they need anything and we will be more than happy to help
Sincerely,
*** ***
Advantage Vinyl Siding & Roofing LLC