Customer contacted me on 9/30 that they had not received their product. After looking into it I realized the manufacturer was behind and it would not ship until 10/6. I notified the customer that it would ship on the 6th and it did. I apologized that I didn't know of the backorder...
Very sorry for the mistake! It looks like the mailman delivered them this morning? Can you send me an email letting me know if you didn't get this pair?Thanks!Kelly
A replacement product was sent last week The customer was emailed within hours of filling out the contact us form.Thanks!***
Customer contacted me on 9/30 that they had not received their product. After looking into it I realized the manufacturer was behind and it would not ship until 10/6. I notified the customer that it would ship on the 6th and it did. I apologized that I didn't know of the backorder...
and asked if there was anything I could do.
As soon as I learned of the problem I credited the customer for the item.Sorry again for the mistake![redacted]
Very sorry for the mistake! It looks like the mailman delivered them this morning? Can you send me an email letting me know if you didn't get this pair?Thanks!Kelly
A replacement product was sent last week. The customer was emailed within 24 hours of filling out the contact us form.Thanks![redacted]