Initial Business Response / [redacted] (1000, 10, 2015/09/04) */ [redacted] , [redacted] bought online tickets for a rugged offroad tour called the Joshua Tree Adventure for Aug 1st They bought Adult tickets and Child ticket See http://adventurehummer.com/Palm_Springs_Tours_Joshua_Tree.html The tour shows a very intense offroad tourVideos are included for guest information Guest called a few weeks before tour and informed they have a "bad neck and back" problem Our salesperson, [redacted] gave them a free upgrade to our luxury version of this tour (a free $pp discount) called the Joshua Tree Backroads Tour http://adventurehummer.rezgo.com/details/XXXXX/Joshua-Tree-Backroads-Luxury-Tour They agreed to upgrade which we offered Then on 7-(the day before the tour) they called to advise that they would have a handicapped person aboard On the day of the tour the guide found that the girl had a severe mental handicap that disallowed her to get out of the vehicle for our scheduled stops Don Scriven, the guide, asserted they would not leave car without the girl and was not able to stop at any location more then minutes [redacted] called the next day to complain that the disabled girl did not want to get out of the car and thus "could not see as much." Despite this strange reasoning, we refunded the entire amout of the child ticket We are a top rated tour on several social media sites and resolve our customer satisfaction issues promptly and with good service [redacted] President Adventure Hummer Tours, Inc Initial Consumer Rebuttal / [redacted] (3000, 12, 2015/09/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) Most of what [redacted] wrote is untruth From the fist time I contacted them I told them about my daughter needsI will never put my daughter in any kind of riskThey clearly state on their web page that the trip is for everybody , people with special needs should be included in the "everybody" About the call to upgrade the tour was few hours prior the picked up time on August firstWe didn't had options My daughter is wheelchair bound, we weren't allowed to bring her foldable wheelchair to the tour.(when their web page says the contratry) due to mobility problems she had to stay in the car during the stopsAn adult had to stay with her When I called to company about this boring, unpleasant, and extremely expensive tour and tried to get in to to a fair dealThey just decided ignored my emails The only in this whole response was that they refund my daughter ticket but I have some points I want to make
Initial Business Response / [redacted] (1000, 10, 2015/09/04) */ [redacted] , [redacted] bought online tickets for a rugged offroad tour called the Joshua Tree Adventure for Aug 1st They bought Adult tickets and Child ticket See http://adventurehummer.com/Palm_Springs_Tours_Joshua_Tree.html The tour shows a very intense offroad tourVideos are included for guest information Guest called a few weeks before tour and informed they have a "bad neck and back" problem Our salesperson, [redacted] gave them a free upgrade to our luxury version of this tour (a free $pp discount) called the Joshua Tree Backroads Tour http://adventurehummer.rezgo.com/details/XXXXX/Joshua-Tree-Backroads-Luxury-Tour They agreed to upgrade which we offered Then on 7-(the day before the tour) they called to advise that they would have a handicapped person aboard On the day of the tour the guide found that the girl had a severe mental handicap that disallowed her to get out of the vehicle for our scheduled stops Don Scriven, the guide, asserted they would not leave car without the girl and was not able to stop at any location more then minutes [redacted] called the next day to complain that the disabled girl did not want to get out of the car and thus "could not see as much." Despite this strange reasoning, we refunded the entire amout of the child ticket We are a top rated tour on several social media sites and resolve our customer satisfaction issues promptly and with good service [redacted] President Adventure Hummer Tours, Inc Initial Consumer Rebuttal / [redacted] (3000, 12, 2015/09/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) Most of what [redacted] wrote is untruth From the fist time I contacted them I told them about my daughter needsI will never put my daughter in any kind of riskThey clearly state on their web page that the trip is for everybody , people with special needs should be included in the "everybody" About the call to upgrade the tour was few hours prior the picked up time on August firstWe didn't had options My daughter is wheelchair bound, we weren't allowed to bring her foldable wheelchair to the tour.(when their web page says the contratry) due to mobility problems she had to stay in the car during the stopsAn adult had to stay with her When I called to company about this boring, unpleasant, and extremely expensive tour and tried to get in to to a fair dealThey just decided ignored my emails The only in this whole response was that they refund my daughter ticket but I have some points I want to make