ADVSound, Inc.

Our customer services representative sent the response via email back to *** *** for the problem he is having with our Model earphones on January *, We asked *** *** to send back the defective unit so that we can determine the problem and attempt to fix or refundWe did not hear back
from *** *** since thenWe have sent another email today, January *, following up if he has received our email response sent on January *, Below is the follemail sent to *** *** on January *, Hi *** this is very weirdWe ask to send back the unit to make some internal testing at this pointWe will see if we can fix this issue or otherwise we will refund youPlease send us back the defective unit following the procedure belowWe will provide further instruction after the evaluation of the unitLet us know if you have any additional questions or concernsPack the item in the original packaging with all included accessoriesInclude the original packing slip or copy of the receipt and reason for the returnLabel the package with the following address and ship via carrier of your choiceADVSOUND, INCATTN: Returns *** *** ** ***
*** *** ** *** Send your order number and tracking number to *** Best, Customer services