Agway Energy Services, LLC

I listened to a call containing a voice mail our agent left-The agent did clearly identify that he was calling from Agway Energy Services "This is Eric calling on behalf of Agway Energy Services"The other call is where the customer returned the call to the sales agentThe sales agent again says this is "Eric on behalf of Agway Energy Services"He even states we are a licensed supplier with [redacted] ***'s energy choice programAt no time did our agent represent himself as anything other than calling on behalf of Agway

I am in receipt of the rejection notice filed on February by Mr [redacted] On behalf of Agway Energy Service ("Agway"), I offer the following additional responseOn April 6, 2013, Mr [redacted] spoke with our third party verification (TPV) company to verify the terms of the agreementMr [redacted] agreed to a variable rate program with his first month rate being cents per therm for the gas and cents per kwh for the electric, with no guarantee of future savingsThis was expressly stated to Mr [redacted] during the TPV callI have attached the TPV for Mr [redacted] to review the call from April 6, 2013, wherein Agway stated that Mr [redacted] was receiving an introductory offer and then his price would be variable with no guarantee of savingsShould you have any further questions, please do not hesitate to contact meVery truly yours, Lauren GCounsel

I am in receipt of the rejection notice filed on May 2, by Mr [redacted] On behalf of Agway Energy Service ("Agway"), I offer the following additional informationOn January 18, at 4:pm Mr [redacted] authorized Agway to be his electric supplier by way of a third party verification (TPV)Mr [redacted] agreed to a variable rate program with no guarantee of future savings This was expressly stated to Mr [redacted] during the TPV call and he was also mailed a welcome letter with accompanying terms and conditionsThe terms and conditions also explicitly stated that "savings are NOT guaranteed." I have attached the TPV for Mr [redacted] to review the call from January 18, 2016, wherein Agway stated that Mr [redacted] was receiving an introductory offer and then his price would be variable with no guarantee of savingsShould you have any further questions, please do not hesitate to contact meVery truly yours, Lauren GCounsel

I am in receipt of the above complaint filed on May 27, by Ms [redacted] On behalf of Agway Energy Service ("Agway"), I offer the following response to the complaintLast year, on May 26, 2015, Mr [redacted] authorized Agway to be their electric supplier by way of a third party verification (TPV)Mr [redacted] was asked twice if he was authorized to make changes to the account of Ms [redacted] and he confirmed that he wasPrior to the TPV, Mr [redacted] provided Agway with the pertinent information regarding the account with NYSEG in order to enable Agway to switch the service over to Agway as requestedOn December 18, [redacted] called our office and asked how Agway became her providerWe informed Ms [redacted] that Mr [redacted] provided the authorizationDuring this call, Ms [redacted] never terminated service with AgwayOn May 27, 2016, Agway processed Ms [redacted] 's request to cancel service after speaking with her and we were provided with an end date of June 9, from NYSEGAgway valued Ms [redacted] as customer and although she terminated services with Agway, we would always welcome her as an Agway customer should her electric service needs change Since Agway was authorized to transfer the service, no refunds will be issuedShould you have any further questions, please do not hesitate to contact meVery truly yours, Lauren G., Counsel

I am in receipt of the above complaint filed on November 7, by Mr [redacted] On behalf of Agway Energy Service ("Agway"), I offer the following response to the complaintI have reviewed all phone calls that were made to Mr [redacted] 's residence by a recorded line and I have confirmed that Mr [redacted] did request Agway to put his number on a do not call listUnfortunately, there was a clerical error and Mr [redacted] 's number was not added to the do not call list when requestedWe have now placed Mr [redacted] 's number on our do not call list and he will not receive any further marketing callsWe apologize for any inconvenience this may have caused Mr [redacted] Should you have any further questions, please do not hesitate to contact meVery truly yours, Lauren GCounsel

I am in receipt of the above complaint filed on May 2, by Mr*** ***On behalf of Agway Energy Service ("Agway"), I offer the following
response to the complaintOn January 18, at 4:pm Mr*** authorized
Agway to be his electric supplier by way of a third
party
verification (TPV)Mr*** agreed to a variable rate program with no guarantee of
future savingsThis was expressly stated to Mr*** during the TPV call and
he was also mailed a welcome letter with accompanying terms and conditionsThe
terms and conditions also explicitly stated that "savings are NOT guaranteed." Agway never makes any
guarantees on price outside of the first month Introductory RateI have
attached these documents
for your referenceIn addition to competitive variable pricing, Agway
also offers a piece of mind coverage
to our residential customersFor example, in the event that one of our Agway customers' A/C unit breaks
down or they experience electrical issues within their home, Agway will send a service
technician to their residence to make the necessary repairs at no additional cost to the customerFor the reasons stated in this letter, Mr*** was
priced correctly and in accordance with the terms and conditions
that were supplied to him at the time he selected Agway as his alternative
electricity supplierAgway valued Mr***as an Agway customer and
although he has decided to terminate services with Agway
asof May 25, 2016, we would always welcome him as an Agway customer should
his electric service needs changeShould you have any further questions, please do not hesitate to contact meVery truly yours, Lauren GCounsel

I have placed the customers phone number on our do not call list. (Daytime Phone: ###-###-####) Thank youDeb

I am in receipt of the complaint filed on July 14, by Ms*** ***On behalf of Agway Energy Service ("Agway"), I offer the following response to the complaint MsBaker's husband, *** became an Agway customer on February 12, Before becoming an Agway customer, we utilize
a third party verification (TPV) company to verify the terms of the agreementMr*** agreed to a variable rate program with no guarantee of future savingsThis was expressly stated to Mr*** during the TPV callAgway also informed Mr*** that after his introductory rate, his price would be variable with no guarantee of savingsMr*** confirmed that he was over the age of and that he was the owner of the houseAdditionally, Mr*** stated that he was authorized to make changes to his account, along with his wife *** We are confident that the individual we spoke with was Mr***, *** ***'s husband, ,not a minor as Ms*** claimsWe have attached the TPV call to verify that Mr*** is a responsible individual over the age of who agreed to have Agway as his family's energy service providerMs*** canceled service on May 23, Should you have any further questions, please do not hesitate to contact meVery truly yours, Lauren GCounsel

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Agway stated that they would save me money...as they just stated in the email where it states "they don't guarantee any savings outside of the first month introductory rate" that is the same thing as saying they guarantee me a savings...doesn't it? it may have been for the first month but they did not state that to meIf the audio recording was pulled it would say they would save money and nothing about an introductory rate or for the first month...Agway needs to be held accountable for the scam that they are running
Regards,
*** ***

I am in receipt of
the complaint filed on May 18, by Ms*** ** ***On behalf of Agway
Energy Service ("Agway"), I offer the following response to the
complaintMs
*** became an Agway customer on December 13, Before becoming an Agway
customer, we utilize a third party
verification (TPV) company to verify the terms of the agreementMs*** agreed to a variable rate program
with no guarantee of future savingsThis was expressly stated to Ms*** during the TPV callAgway also informed Ms*** that she would be receiving
an introductory offer of cents per kwh and then her price would be variable
with no guarantee of savingsMs*** was further informed that she would be
included in Agway's Energy Guard coverage on her central air conditioning and
electrical wiringWe are sorry to
hear that Ms*** is dissatisfied as an Agway customer and we therefore
would be more than happy to refund her the difference between our rate and the
utility rateAgway will process and mail Ms*** a refund check in the
amount of $Should you have any further questions, please do not hesitate to contact
meVery truly yours, Lauren GCounsel

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

I am in receipt of
the complaint filed on November 7, by Ms*** ***On behalf of Agway
Energy Service ("Agway"), I offer the following response to the
complaintMs*** was an
Agway customer from December 2, through October 10, Before becoming
an Agway customer, we
utilize a third party verification (TPV) company to
verify the terms of the agreementMs*** agreed to a variable rate program
with no guarantee of future savingsThis was expressly stated to Ms***
during the TPV callAgway also informed Ms*** that she would be receiving
an introductory offer and then her price would be variable with no guarantee of
savingsWe are sorry to hear that Ms*** was dissatisfied as an Agway
customer and we therefore would be more than happy to refund her the difference
between our rate and the utility rateAgway will process and mail Ms*** a
refund check in the amount of$Should you have any further questions, please do
not hesitate to contact meVery truly yours, Lauren G., Counsel

I am in receipt of the rejection notice filed on May 2, 2016 by Mr. [redacted]. On behalf of Agway Energy
Service ("Agway"), I offer the following
additional information. On January 18, 2016 at 4:30 pm Mr. [redacted] authorized
Agway to be his electric supplier by way of a third party
verification (TPV). Mr. [redacted] agreed to a variable rate program with no guarantee of
future  savings.  This  was  expressly stated to Mr. [redacted]during the TPV call and he was also mailed a welcome letter with accompanying terms and conditions. The terms and conditions also explicitly stated that "savings are NOT  guaranteed."  I have  attached the TPV  for Mr.  [redacted] to review the call
from January 18, 2016, wherein  Agway  stated  that Mr. [redacted]
was receiving an introductory offer and then his price would be variable with no guarantee  of savings. Should you have any further questions, please do not hesitate to contact me. Very truly yours, Lauren G. Counsel

I am in receipt of the rejection notice filed on February 2 2018 by Mr. [redacted]. On behalf of Agway Energy Service ("Agway"), I offer the following additional response. On April 6, 2013, Mr. [redacted] spoke with our third party verification (TPV) company to verify the terms of the agreement. Mr. [redacted] agreed to a variable rate program with his first month rate being 39.9 cents per therm for the gas and 4.9 cents per kwh for the electric, with no guarantee of future savings. This was expressly stated to Mr. [redacted] during the TPV call. I have attached the TPV for Mr. [redacted] to review the call from April 6, 2013, wherein Agway stated that Mr. [redacted] was receiving an introductory offer and then his price would be variable with no guarantee of savings. Should you have any further questions, please do not hesitate to contact me. Very truly yours, Lauren G. Counsel

I listened to a call containing a voice mail our agent left. -The agent did clearly identify that he was calling from Agway Energy Services.  "This is Eric calling on behalf of Agway Energy Services". The other call is where the customer returned the call to the sales agent. The sales agent...

again says this is "Eric on behalf of Agway Energy Services". He even states we are a licensed supplier with [redacted]'s energy choice program. At no time did our agent represent himself as anything other than calling on behalf of Agway.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
HEY  INSTEAD OF SENDING  LITTLE E-MAILS  BACK EN FORTH WHY DON;T YOU  DO SOMETHING   APPARENTLY YOU HAVE NOT LOOKED AT OTHER COMPLAINTS  AT THIS  RIP= OFF COMPANY. ITS TO EASY TO SAY ITS A THIRD PARTY  ISSUE   ;; WHY ARE THEY GETTN A KICK BACK  ALSO,,, MAYBE ALL THESE  THIRD PARTY COMPLAINTS  SHOULD BE SENT TO ALBANY  TO GET THE STATE INVOLVED  JUST  LIKE [redacted]  DID A FEW YEARS BACK[ PRICE GOUGE N ]    OR  MAYBE  A NEWS FEED  TO OPEN OTHER PEOPLE EYES,, SEE HOW MANY  3RD PARTY S WILL BE SENT RUNN.  FOR GOD SAKE    Revdex.com HAVE [redacted] AND STAND UP FOR US WORKING PEOPLE.
Regards,
[redacted]

Mr. [redacted] authorized Agway to be his electric supplier on 1/3/14 at 4:39 pm. The TPV is attached for your review. We clearly state this is a variable rate program with no guarantee of future savings. We do not lock customers into a contract. Our customers are free to cancel at any time without...

penalty. Debra K. Sales & Marketing Coordinator Agway Energy Services

I am in receipt of
the complaint filed on February 9, 2018 by Mr. [redacted]. On behalf of
Agway Energy Service ("Agway"), I offer the following response to the
complaint. Mr. [redacted] became
an Agway customer on April 6, 2013. Before becoming an Agway customer, we
utilize a third party...

verification (TPV) company to verify the terms of the
agreement. Mr. [redacted] agreed to a variable rate program with his first month
rate being 39.9 cents per therm for the gas and  4.9 cents per kwh for
the electric, with no guarantee of future savings. This was expressly stated to
Mr. [redacted] during the TPV call. Agway also informed Mr. [redacted] that after his
introductory rate, his price would be variable with no guarantee of savings.
Additionally, we informed Mr. [redacted] that our program included our home
heating repair program. The rates that Mr.
[redacted] was charged for supply were correct. [redacted] determines the
delivery charges, not Agway. Agway determines the supply costs only. Should you have any further questions, please do not hesitate to contact
me. Very truly yours, Lauren G. Counsel

I am in receipt of the above complaint filed on May 27, 2016 by Ms. [redacted].
On behalf of Agway Energy Service ("Agway"), I offer the following response to
the complaint. Last year, on May 26, 2015, Mr. [redacted]
authorized Agway to be their electric supplier by way of a third...

party
verification (TPV). Mr. [redacted] was asked twice if he was authorized to make changes
to the account of Ms. [redacted] and he confirmed that he was. Prior to the TPV, Mr.
[redacted] provided Agway  with  the pertinent
information regarding the account with NYSEG in order to enable Agway to switch the service over to Agway as requested. On December 18, 2015 [redacted] called our office
and asked how Agway became her provider. We informed Ms. [redacted] that Mr. [redacted] provided the authorization. During this call, Ms. [redacted] never terminated service with Agway. On May 27, 2016, Agway processed Ms. [redacted]'s request to cancel service after speaking with her and we were provided with an end date of June 9, 2016 from NYSEG. Agway valued Ms. [redacted] as customer and although she terminated services with Agway, we would always
welcome her as an Agway customer should her electric service needs change.
Since Agway was authorized to transfer the service, no refunds will be issued. Should you have any further questions, please do not hesitate to contact me. Very truly yours, Lauren
G., Counsel