Dear Revdex.com of San Diego The address of Airport Parking Connection is: 6th Ave San Diego, CA To bring you up to date on what has occurred since I first filed the complaint: I have not received any refund, despite hearing back from the company on 4/with an email confirming that what I had paid for my reservation was refunded to my credit card (cut and paste below).Dear ***, This message provides confirmation that your parking reservation # [redacted] at San Jose DoubleTree Hotel has been cancelled A refund of $has been credited back to your credit card I also received the following explanation of why their customer service regarding refunds is so problematic (another cut and paste): ***, We apologize that this took so long to remedy, most of out customer inquiries are made via email and phone inquires if not answered are directed to a virtual voicemail systemIt has recently been brought to or attention that the virtual voicemail system we've been relying on has not been working efficiently resulting in messages not reaching usWe've since switched over to Google voice to handle our customer support voicemails and have seen an improvement in message delivery Agai, we apologize for the inconvenience this has caused This explanation makes no sense in that their cancellation process is done via email on their websitePeople would have to hunt for their phone number (like I did) and that would only be necessary after they already had failed to process the refund Thank you for your help in investigating their practices regarding following through on their policy of refunding all but day of the cost when cancellations are made within hours [redacted] ***, MD
Dear Revdex.com of San Diego The address of Airport Parking Connection is: 6th Ave San Diego, CA To bring you up to date on what has occurred since I first filed the complaint: I have not received any refund, despite hearing back from the company on 4/with an email confirming that what I had paid for my reservation was refunded to my credit card (cut and paste below).Dear ***, This message provides confirmation that your parking reservation # [redacted] at San Jose DoubleTree Hotel has been cancelled A refund of $has been credited back to your credit card I also received the following explanation of why their customer service regarding refunds is so problematic (another cut and paste): ***, We apologize that this took so long to remedy, most of out customer inquiries are made via email and phone inquires if not answered are directed to a virtual voicemail systemIt has recently been brought to or attention that the virtual voicemail system we've been relying on has not been working efficiently resulting in messages not reaching usWe've since switched over to Google voice to handle our customer support voicemails and have seen an improvement in message delivery Agai, we apologize for the inconvenience this has caused This explanation makes no sense in that their cancellation process is done via email on their websitePeople would have to hunt for their phone number (like I did) and that would only be necessary after they already had failed to process the refund Thank you for your help in investigating their practices regarding following through on their policy of refunding all but day of the cost when cancellations are made within hours [redacted] ***, MD