This home [redacted] is a customer of [redacted] and not our customerWe made the authorized repair and checked operation of the heat pumpAny problems need to be handled through ***.Here our his emails sent after the repair on Tuesday and another after we spoke on Wednesday morning I hope the next company can help them with their needs.First Email:10/20/2015We are very disappointed by today's service call or what we should say is today's lack of service call we received October 20, at 415pmWe don’t appreciate being lied to for any reason but especially form a former “ [redacted] ” that still attends [redacted] But what does that really meanLots of people go to church on Sundays and maybe Wednesday night, too However, ones walk certainly separates those who can talk the talk but not walk the walk from those that talk the talk & walk the walk 1.) My [redacted] and I were both told that that our AC is only cooling the inside air temp by 13ºIDB temp of 74º to an indoor air temp 61º exiting unit The outside air temp is degrees, too bc all windows openService tech, [redacted] or [redacted] or [redacted] something, told us that is operation for a [redacted] unit bc unit is subpar and poorly built; that is the max cooling we are going to getOr we can cash in our [redacted] warrantee and purchase a new heat pump from Airpro 2.) My [redacted] and I, were both told the pressures measured in our [redacted] compressor were 50-55psi on the low side and on the high side and those were operating pressures for our unit at 74º Moreover that the max cooling we will get is 13º below IDB bc of reason above 3.) When I asked the service tech he refused to hook back up the gauges and show me the high and low pressures right in front of my [redacted] and then he started stumbling over his own words:( 4.) Why does the chart below from the manufacture, [redacted] , show high and low pressures of 70psi and 170psi, respectively, at indoor dry bulb temp 75º, entering indoor wet bulb temp 63º and outdoor ambient temp 75º? :( Why does [redacted] say it should pull at least 18º below IDB 5.) So what is it: what the tech says: 50psi low side, high side and 13º max cooling or what the manufacture states: 70psi low side, high side and min of 18º of coolingOr how about that our AC used to pull more than degrees below IDB before it brokeOf course the tech told me I cant trust the infrared laser temperature unit I bought or that we can't tell the difference between 13º and 25º of cooling FYI all of these pressures and temp drops are at 74º inside and outside 6.) Of course the solution the tech had was to cash in my [redacted] warrantee and buy a new AC heat pump or live with the crappy [redacted] we ownShouldn’t the solution have been to return the [redacted] heat pump to the working condition it was in before it broke? Isn’t that what we paid for? Our [redacted] unit is only years old We are fully prepared to file complaints with ***, ***, [redacted] ***, [redacted] and every complaint board we can find if our AC unit is not fully repaired immediately We paid for a complete home warrantee, we paid our service fee and what we got in return was as partial repair, mislead, told pressures where measured and within range and thats as good as it gets or wei cash in the [redacted] home warrantee and use the cash from that towards purchasing a new compressor bought from Airpro to replace the subpar [redacted] unit we have or live with it We have only called [redacted] to report unit not being fully repaired during service call and that unit needs additional repairs 2nd Email / [redacted] Style Definitions */ [redacted] was referring to ?T of 15º off the [redacted] chart at 75º indoor and outdoor ambient temps and that the at a entering indoor wet bulb temp of 67ºOk well the pressure should be 70psi and 170psi at that reference point according to the [redacted] specsSo if [redacted] says 70psi and 170psi are the pressures why would [redacted] say he measured ours at 50psi and 220pis and that is normal? I have tied scheduling with you times today by phone but you will not answer [redacted] has sent a service request again, too I don’t appreciate being told that my knowledge or understanding of how an AC works is questionable at best when compared to [redacted] 's years of experienceYou don’t know me, my experience, what my degrees are in or that I working on my DoctorateOff the top of my head and for your edification AC’s (that use a conventional type of refrigerant like R-134a, R407C and R410A, or older refrigerants like R-11, R-etc and not ammonia based) all operate quite similarlyYou have a refrigerant and oil in an evacuated closed system consisting of a compressor, expansion valve, condenser and evaporator The compressor receives or sucks the expanded refrigerant and oil (that is cold from expanding into the evaporator, through the larger suction line usually wrapped in insulation) through the condenser or heat exchanger; then the compressor compresses the gaseous refrigerant back into liquid refrigerant under high pressure and is mixed with the oil; then the high pressure liquid refrigerant and oil is pumped through the condenser or heat exchanger again and back to the expansion valve (through a smaller un-insulated line) where the liquid refrigerant expands through a small orifice within the expansion valve into the evaporatorThis is what produces the cooling effect within the evaporator located within the air hander and is based upon the K value of the refrigerant being usedAir is blown over the evaporator, through the duct work and into the houseThat might not be 100% but it is pretty darn closeAnd the reason I know this is from years of experience owning home and car AC’s, cleaning the fins of evaporators, de-icing the evaporators and/or cleaning the fins of the condenser It was one of the questions on my physics final exam that gave me the scientific understandingDescribe how and why a home AC works in detail due to the k value of the gas being usedAC’s work bc of the physical values of gases and liquids You got caught trying to sell us an AC we don’t needMost people wouldn’t know about any of this stuff and trust their AC person to be straight up and on the level We forgive youHeck we forgave you when it happenedWe are disappointed that we gave you a chance to save face yesterday, but chose not to Look at the mess that has created BTW AC is onInside air temp is 76º pre evaporatorAir leaving air handler is 63.8º and it is 79º outsideThat is a 12.2º temp drop when it used to blow 58º when it was 78º inside and 80º outside or a 20º temp drop Unbelievable and you wonder why we are filing complaints with Revdex.com, [redacted] and *** / [redacted] Style Definitions */ v\: [redacted] o\: [redacted] w\: [redacted] / [redacted] Style Definitions */
This home [redacted] is a customer of [redacted] and not our customerWe made the authorized repair and checked operation of the heat pumpAny problems need to be handled through ***.Here our his emails sent after the repair on Tuesday and another after we spoke on Wednesday morning I hope the next company can help them with their needs.First Email:10/20/2015We are very disappointed by today's service call or what we should say is today's lack of service call we received October 20, at 415pmWe don’t appreciate being lied to for any reason but especially form a former “ [redacted] ” that still attends [redacted] But what does that really meanLots of people go to church on Sundays and maybe Wednesday night, too However, ones walk certainly separates those who can talk the talk but not walk the walk from those that talk the talk & walk the walk 1.) My [redacted] and I were both told that that our AC is only cooling the inside air temp by 13ºIDB temp of 74º to an indoor air temp 61º exiting unit The outside air temp is degrees, too bc all windows openService tech, [redacted] or [redacted] or [redacted] something, told us that is operation for a [redacted] unit bc unit is subpar and poorly built; that is the max cooling we are going to getOr we can cash in our [redacted] warrantee and purchase a new heat pump from Airpro 2.) My [redacted] and I, were both told the pressures measured in our [redacted] compressor were 50-55psi on the low side and on the high side and those were operating pressures for our unit at 74º Moreover that the max cooling we will get is 13º below IDB bc of reason above 3.) When I asked the service tech he refused to hook back up the gauges and show me the high and low pressures right in front of my [redacted] and then he started stumbling over his own words:( 4.) Why does the chart below from the manufacture, [redacted] , show high and low pressures of 70psi and 170psi, respectively, at indoor dry bulb temp 75º, entering indoor wet bulb temp 63º and outdoor ambient temp 75º? :( Why does [redacted] say it should pull at least 18º below IDB 5.) So what is it: what the tech says: 50psi low side, high side and 13º max cooling or what the manufacture states: 70psi low side, high side and min of 18º of coolingOr how about that our AC used to pull more than degrees below IDB before it brokeOf course the tech told me I cant trust the infrared laser temperature unit I bought or that we can't tell the difference between 13º and 25º of cooling FYI all of these pressures and temp drops are at 74º inside and outside 6.) Of course the solution the tech had was to cash in my [redacted] warrantee and buy a new AC heat pump or live with the crappy [redacted] we ownShouldn’t the solution have been to return the [redacted] heat pump to the working condition it was in before it broke? Isn’t that what we paid for? Our [redacted] unit is only years old We are fully prepared to file complaints with ***, ***, [redacted] ***, [redacted] and every complaint board we can find if our AC unit is not fully repaired immediately We paid for a complete home warrantee, we paid our service fee and what we got in return was as partial repair, mislead, told pressures where measured and within range and thats as good as it gets or wei cash in the [redacted] home warrantee and use the cash from that towards purchasing a new compressor bought from Airpro to replace the subpar [redacted] unit we have or live with it We have only called [redacted] to report unit not being fully repaired during service call and that unit needs additional repairs 2nd Email / [redacted] Style Definitions */ [redacted] was referring to ?T of 15º off the [redacted] chart at 75º indoor and outdoor ambient temps and that the at a entering indoor wet bulb temp of 67ºOk well the pressure should be 70psi and 170psi at that reference point according to the [redacted] specsSo if [redacted] says 70psi and 170psi are the pressures why would [redacted] say he measured ours at 50psi and 220pis and that is normal? I have tied scheduling with you times today by phone but you will not answer [redacted] has sent a service request again, too I don’t appreciate being told that my knowledge or understanding of how an AC works is questionable at best when compared to [redacted] 's years of experienceYou don’t know me, my experience, what my degrees are in or that I working on my DoctorateOff the top of my head and for your edification AC’s (that use a conventional type of refrigerant like R-134a, R407C and R410A, or older refrigerants like R-11, R-etc and not ammonia based) all operate quite similarlyYou have a refrigerant and oil in an evacuated closed system consisting of a compressor, expansion valve, condenser and evaporator The compressor receives or sucks the expanded refrigerant and oil (that is cold from expanding into the evaporator, through the larger suction line usually wrapped in insulation) through the condenser or heat exchanger; then the compressor compresses the gaseous refrigerant back into liquid refrigerant under high pressure and is mixed with the oil; then the high pressure liquid refrigerant and oil is pumped through the condenser or heat exchanger again and back to the expansion valve (through a smaller un-insulated line) where the liquid refrigerant expands through a small orifice within the expansion valve into the evaporatorThis is what produces the cooling effect within the evaporator located within the air hander and is based upon the K value of the refrigerant being usedAir is blown over the evaporator, through the duct work and into the houseThat might not be 100% but it is pretty darn closeAnd the reason I know this is from years of experience owning home and car AC’s, cleaning the fins of evaporators, de-icing the evaporators and/or cleaning the fins of the condenser It was one of the questions on my physics final exam that gave me the scientific understandingDescribe how and why a home AC works in detail due to the k value of the gas being usedAC’s work bc of the physical values of gases and liquids You got caught trying to sell us an AC we don’t needMost people wouldn’t know about any of this stuff and trust their AC person to be straight up and on the level We forgive youHeck we forgave you when it happenedWe are disappointed that we gave you a chance to save face yesterday, but chose not to Look at the mess that has created BTW AC is onInside air temp is 76º pre evaporatorAir leaving air handler is 63.8º and it is 79º outsideThat is a 12.2º temp drop when it used to blow 58º when it was 78º inside and 80º outside or a 20º temp drop Unbelievable and you wonder why we are filing complaints with Revdex.com, [redacted] and *** / [redacted] Style Definitions */ v\: [redacted] o\: [redacted] w\: [redacted] / [redacted] Style Definitions */