Aladdin Heating & Cooling

Mr [redacted] purchased this truck from us on 12/22/And as of 3/9/the truck has over 46,miles on itThe truck that he purchased is a Chevrolet Silverado heavy duty plumber's truck with a utility body on the backThis truck originally came from [redacted] Equipment Company, which is a local distributor of these utility body trucksWe have worked with Mr [redacted] several times regarding his concernsWhen the issue was first brought to our attention we took the truck back to [redacted] to have them addressed [redacted] repaired the few points of contact where there was rustThe rust Mr [redacted] is referring to is minor bleed through coming from a few weld points on the utility body installed on the back of the truck, which [redacted] Equipment says is and does not effect the integrity of the truck at allThis rust can be wiped away with a towelWe have complied with Mr [redacted] 's requests to have his concerns addressedWe have also offered to help him get a new truck if he is unhappy with his current oneThe truck is definitely powder coated, we did not sell him a product as he statedPlease see documentation attachedWe are willing to work with Mr [redacted] again to deal with his concerns in hopes to try and resolve this to his satisfaction

We have resolved this issue with Mrs***We have taken care of her concernsShe left our business satisfiedThe issue regarding Mrs***' warranty is that her warranty and vehicle were not purchased through a GM dealership and it is not a GM warrantyThis warranty company does not cover all items of the vehicle and does not pay full repair prices for certain repairsWe were able to contact her warranty company and negotiate for better coverage for her on this repairTherefore she was satisfied with the work and the deductible she paid

Revdex.com:TThe serial number that they provided does not Match my truck Not even close We have grey primer under the paint that is on my truck Even the repairs were not made with powder coat The repairs were not done correctly if anything And they do not just wipe off some do wipe off but others don't When I purchased this vehicle I voiced my concern to Barb my sales Lady about this body because I never owned one She assured me this wouldn't happen repairs made with paint that are already bubbling and not correct I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]

Im not really happy about this but I guess if thats all that can be offered for this issue then what do I have to do to go forward?
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:they did not reach our to me and offer anything else I have not heard from them this is a flat out lie again like the serial number and powder coating repair
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,
*** ***

We have been in communication with Mr*** about this issue since last weekHe first reached out to us on Wednesday 4/4/We have had various discussions with him regarding this issue, including with a Salesperson, a shop Foreman and a Customer care specialistWe have since left a
voicemail for Mr*** trying to resolve this issueAs of yet, he has not called us backAs Mr*** stated, we delivered a Pre-owned Impala to him approximately months agoThere is nothing in our paper work that states anything about a radio or navigation system upgrade as part of the purchaseOn all of our transactions we are very careful to document any upgrades or additional options which are to be installed on the vehicle, we even use a document called a “We Owe” that states whether we owe the customer anything else on this transaction and it also states whether the customer owes us anything furtherIn this case the “We Owe” is signed by Mr*** showing that nothing was owed by either partySo that is the main issue for us, but the other issue is that what Mr*** is wanting done on his car is not recommended by the manufacturer, GM and is not something that we are willing to do here at the dealership because of the adverse effect it could have on the carThere are Aftermarket systems available out there but they are not covered by GM or there warranty, Mr*** could pursue getting that installed on the car but that would be his decisionWe are sorry that there has been confusion on this issue with Mr*** and are willing to work with him to try to bring some satisfactionAs a goodwill gesture we are willing to pay for a month OnStar turn-by-turn navigation subscription for Mr***'s Impala (this is approximately a $value)We will wait to hear back from him to further resolve this

There have been so many over sights on this issue My truck was taken back multiple timesources under warranty each time was told to wait due to weather etc part of reason my truck is at milesThey knew miles and we're I stood with issue but was told to wait because it will be taken care of Now that serial number wrong on invoice now the right one they cannot be trusted
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,*** ***

We have offered to have Mr***'s rust issues addressed with *** Equipment Company againBut he declined the offerAnd unfortunately a replacement back end cannot be granted because according to the vehicle's warranty coverage, this amount of ware and tear rust does not qualify for replacement

Revdex.com:TThe serial number that they provided does not Match my truck.  Not even close.  We have grey primer under the paint that is on my truck.  Even the repairs were not made with powder coat.  The repairs were not done correctly if anything.   And they do not just wipe off some do wipe off but others don't.  When I purchased this vehicle I voiced my concern to Barb my sales Lady about this body because I never owned one.  She assured me this wouldn't happen repairs made with paint that are already bubbling and not correct
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

Attached is the correct invoice stating that Mr. [redacted]s truck is powder coated. I've highlighted the correct serial number. The previous invoice was an oversight on our part. At this time we are going to further review this situation and decide whether there is any more action that can be made.

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. 
Regards,
[redacted]

In response to our customers statements regarding the repair of the 2012 Kia Sportage with 115443 miles on the odometer. We did receive the car on 5/3/16 for repairs from a deer hit accident.The repair came to us through [redacted] Insurance. We did not say that the car was in perfect running condition...

when it was in the repair process. Our technicians do remember that the vehicle was not running smoothly as they would move it from one part of the shop to another during the repair. On 5/6/16 when the repair was complete and the vehicle was being cleaned it quit running completely and would not restart. Our techs tried to diagnose what the problem was and noticed that there was a wiring harness under the top engine cover that had been pulled apart and that had exposed wires. They did not know what had caused this as they had not worked on this area of the car at all during their repair. It was stated to the customer that we did not know what caused this but that one theory would be that some small rodent could have gotten in to this area and chewed the wires. Over the years repair shops like ours have seen this but it is not that common. These disturbed wires could also have been caused by someone who had previously worked on the engine too. We did not believe that it was accident related. We got the customers permission to take the vehicle to our sublet mechanical shop to try to diagnose what the running issue was – the customer agreed to this. It was diagnosed as having a possible timing chain issue and would need to go to a Kia dealership for this. We paid for the tow to the sublet shop and to the Kia dealership and paid the diagnoses charge from the sublet shop as a goodwill gesture. We explained to the customer what had been found so far and again got his permission to have it towed to [redacted] Kia. The Kia dealer found that the timing chain tensioner was maxed out and was not holding tension causing the engine to be out of time. They stated that the timing chain and tensioner needed to be replaced to get the car running. They also advised us that there was some metal shavings in the engine oil which could indicate previous internal engine damage and that the wiring issue would need looked at, once the car was running. We advised the customer of this and they agreed to let the Kia dealership replace the tensioner and chain but did not want to spend any further money on addressing the wiring issue. We told the Kia dealership to proceed with the repair on the Timing Chain which they did and we picked up the car from Kia and our tech who drove it back said it was running fine. We advised the customer that the vehicle was done and that the total bill due was $1350 which was his $500 deductible from the collision repair and $850 charge from Kia for the repair work which he authorized us to have done. The customer was reminded that Kia was advising that there may still be issues with the wiring but the customer elected not to have anymore work done. The car was delivered back to the customer on 5/20/16 in running condition. This is an unfortunate situation but the work that we performed had nothing to do with the mechanical problems the vehicle is having.

Dear Mr. [redacted]As you know we are currently working on your vehicle to resolve all of the issues that currently exist. Our goal is to correct these items and have your vehicle back to you as quickly as possible. As we have stated, our goal is for complete customer satisfaction and we believe we...

will resolve all of these issues to your satisfaction. In the mean time we have provided you with a loaner vehicle while we fix yours. We will notify you as soon as your vehicle is complete and ready for pick up. Please contact us if you have any further questions.Sincerely,The Team at Colussy Chevrolet

We have resolved this issue with Mrs. [redacted]. We have taken care of her concerns. She left our business satisfied. The issue regarding Mrs. [redacted]' warranty is that her warranty and vehicle were not purchased through a GM dealership and it is not a GM warranty. This warranty company does not cover all...

items of the vehicle and does not pay full repair prices for certain repairs. We were able to contact her warranty company and negotiate for better coverage for her on this repair. Therefore she was satisfied with the work and the deductible she paid.

Mr. [redacted] purchased this truck from us on 12/22/2014. And as of 3/9/2017 the truck has over 46,000 miles on it. The truck that he purchased is a Chevrolet Silverado 2500 heavy duty plumber's truck with a utility body on the back. This truck originally came from [redacted] Equipment Company, which is...

a local distributor of these utility body trucks. We have worked with Mr. [redacted] several times regarding his concerns. When the issue was first brought to our attention we took the truck back to [redacted] to have them addressed. [redacted] repaired the few points of contact where there was rust. The rust Mr. [redacted] is referring to is minor bleed through coming from a few weld points on the utility body installed on the back of the truck, which [redacted] Equipment says is normal and does not effect the integrity of the truck at all. This rust can be wiped away with a towel. We have complied with Mr. [redacted]'s requests to have his concerns addressed. We have also offered to help him get a new truck if he is unhappy with his current one. The truck is definitely powder coated, we did not sell him a false product as he stated. Please see documentation attached. We are willing to work with Mr. [redacted] again to deal with his concerns in hopes to try and resolve this to his satisfaction.