I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
March 1, 2017Please find attached a copy of our patient account We have working with since 12/16/ As you can we have charged and given credit twice for materials We are waiting for medicare to make payment, we will refund her any portion due at that point Our office Mgr, and RegionalMgr have talked with her and explained our filing process We want her to be satisfied and have the bill paid.When medicare this will be taken care of [redacted] CFOJohnson Curran Opt Center PC
*** *** (our Regional Manager) talked to *** *** on 8/15/about refunds for both *** and *** *** we issued refund checks of for each account. They were mailed on 8/15/2016 ***'s refund was mailed to *** *** check # *** at his address we have on file and *** check # *** was mailed to *** *** at address we have on file. Please let me know if there is anything else I can do for you.Thanks
March 1, 2017Please find attached a copy of our patient account. We have working with since 12/16/17. As you can we have charged and given credit twice for materials. We are waiting for medicare to make payment, we will refund her any portion due at that point. Our office
Mgr, and RegionalMgr have talked with her and explained our filing process. We want her to be satisfied and have the bill paid.When medicare this will be taken care of. *** *** CFOJohnson Curran Opt Center PC
We have a written document on the filing of insurance for the ***, we have refilled and called the insurance companies (there are telephone numbers for them to call to confirm the filings) As the results from the insurance companies we do not owe a refunds on these
accounts. If we can be of any further help please let us know. Thank you *** *** CFO
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint.
I filed a complaint about this provider with the insurance company, and received a letter from the insurance
company about twoweeks ago. The insurance company has informed me the provider needs to also refund the lab fees, and a letter was sent to theprovider instructing the provider to send me a refund within business days. The date of my letter letter is February 8, 2018.I've not received the $refund as of this date.Regards,
*** ***
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Our company has made many attempts to resolve this with Ms***We have given her a complete refund on her materials and have told her as soon as her insurance pays for their part she will receive the remainder due to herInsurance company's often deny claims and the claims have to be refiledThis is nothing unusual, and we have already refiled on her behalfShe doesn't want to wait to see if the insurance paysShe has repeatedly demanded a refund immediately despite several attempts at explaining to herShe doesn't want to wait and we don't know how to fix that for her.As we have stated repeatedly - once the insurance pays - any money due back to her will be refunded immediatelyHer account is flagged and clearly noted for this to happen.Many associates here have explained this to her and she continues to call and email over and over again.We will do what we have told her when her insurance pays
I wanted to provide you with an update to complaint ***.We have received a response from the insurance used by Mr***. I have adjusted his account for the lab fees and have placed his account in refund status. My accounting department will be sending him a refund check in the amount of $106.Thank you,*** ***
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
I, *** ***, don't understand exactly how this works, BUT...today I spoke with Johnson Curran again and was told (by ***) that the insurance doesn't show that it was properly filedI was at the dr in mid-December Now, I have no idea when I'll get paid bc they just filed the insurance yesterday! They are not helpful at all!
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.For one thing, the response indicates the business reviewed the insurances for the "***"I am not a "***", my son and husband are "***." Secondly, this is totally and completely untrue that they would not owe me anything on my son's account and husband's accountI have spoken with multiple people in the office who have all told me that a credit refund is showing on the accounts and that the administration office would be issuing the refundsThe last time I spoke with "***" in the office, she informed me that a credit balance refund check of $on my son's account would be issued, and another amount of $for my husband's accountThis conversation took place the day that I notified the Revdex.com office 1-weeks agoThe business has been paid TWICE and they are just holding onto my moneyI paid the full amount based on only having one insurance, because the office did not file the claims to both insurance as they were instructed to doWhen I finally got them to file to both insurance (in December), I was told that as soon as the insurance companies paid, I would be issued a refund for the portion that I paidWhen I spoke to *** a few weeks ago, she informed me that insurance claims take days to processOkay, well, then why do I still not have my money from December?! And, as I stated, I have been told by multiple people in that office, including ***, that I should expect a refund any dayNow they are trying to tell you (Revdex.com) that no refund is due?! They are telling a flat out lie and trying to keep their double payment
Regards,
*** ***
Summary of our patient encounters: Complainant was in our Salem office on 8/9/for a routine eyeexam and ordered glasses and contact lensesAt this time they paid the copay for the glasses ($30) andmade a deposit on the contactsPatient was notified when the materials arrived in the office and
at thattime advised the staff that they would be in on 9/to pick them upOn 10/the materials were still inoffice so as a courtesy an associate called to remind the patientMom quickly became loud and said“my daughter is away at school and cannot pick them up”The office manager at that time took thephone and offered to help....offered to take balance over the phone and mail glasses/contacts to thepatientMom declined and said they would be in on 10/to getOffice manager following policy,told mom that any unpaid contacts would have to be returned at the end of the monthMom becamevery upset and the regional manager spoke to herMom was very aggressive and said the contacts“better be there when we come in on 10/to pick them up”Regional manager assured her that allmaterials would be there and nothing would be returned until the end of the month, and then it wouldbe only the contacts that had not been paid forMom was very aggressive and hard to talk with as sheonly wanted to make “demands”After repeating that all materials would still be in office until the endof the month, regional manager simply ended call by hanging upLater that afternoon (10/6) momcame into office to pay balance and pick up materials.On 10/20/patient's mother called stating that patient could not see out of glassesGlasses weremade through the patient's insurance, *** ***Office called *** *** and was told that it wasout of time period to make a returnHowever, the office manager told the patient's mom that ***would allow a remake so the doctor could see her at no charge and get the prescription correctedMombecame angry and loud and said they would be in tomorrow.On 10/21/patient and mother arrived in Salem office demanding a refund on the glassesOnce againthe office told them that their insurance would not approve a refund but offered to get patient seenagain and glasses remade at no chargeMom then slammed the glasses down and continued to demanda refundOffice manager offered the number to *** *** Member Services where they can makean appeal to the insurance however, they refused the numberMother was yelling and staff feltthreatenedStaff told her they were going to call the police if she didn't calm downShe continued tobe loud until office manager dialed phoneComplainant left while phone was ringing.Ways we have offered to help patient/compainant: We have offered to see the patient again at nocharge to figure out why she is having trouble seeing out of glassesWe have offered to follow theguidelines established in our Office Policies and work with her and her insurance to get the glassesfixedWe offered her the contact information to Member Services of *** *** to help her file anappeal to themShe has refused all of this
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***This is not the way this was handled at allI called the Thursday before I went into the store on Saturday the 21st and was told I could get a refund as we have been through remaking the glasses over and over last year and still did not workWe had to keep glasses that my daughter still cannot see out ofI did not want to go through the same thing again so I was told that bring them back and that a refund reguest would be sent to their head office and it would be six weeks to processI specifically asked was there going to be an issue when I got there and I was assured that there would not beThey in fact, told me the sixty days was over and they could not even remake them for me nowMy daughter goes to college in NC and will not be in town until December 20th and they said the warranty is overThis office and the associates have been nothing but rude and at this point I will get an attorney if they do not refund my money as well as call the insurance companyI asked them specifically to not change the prescription but to make the glasses with the same prescription as her contacts but they never listen and think they can see out of her eyesI am a single mother and do not like being ripped off, not once, but twice nowI asked for my daughers records including her prescription and they would not give it to me and they never offered me the number for *** ***These people do nothing but lie because they know they have done nothing but rip people offThe part about me saying that I would be in 9/to pick the glasses up is a lieI told them when we got them, my daughter was going to college the next day and would not be back until fall break as she is a cheerleader and would not get to come home on weekendsThey said they would put a note in her chartI called every week to remind them as I kept getting reminder texts that they were inNever have I had such a bad experience with a company and such unprofessionalism in my lifeI honestly do not think they know what they are doing
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
March 1, 2017Please find attached a copy of our patient account We have working with since 12/16/ As you can we have charged and given credit twice for materials We are waiting for medicare to make payment, we will refund her any portion due at that point Our office Mgr, and RegionalMgr have talked with her and explained our filing process We want her to be satisfied and have the bill paid.When medicare this will be taken care of [redacted] CFOJohnson Curran Opt Center PC
Hi Ms***, I wanted to let you know that I have received refund checks from Newman and Blackstock. Thanks, *** ***
*** *** (our Regional Manager) talked to *** *** on 8/15/about refunds for both *** and *** *** we issued refund checks of for each account. They were mailed on 8/15/2016 ***'s refund was mailed to *** *** check # *** at his address we have on file and *** check # *** was mailed to *** *** at address we have on file. Please let me know if there is anything else I can do for you.Thanks
March 1, 2017Please find attached a copy of our patient account. We have working with since 12/16/17. As you can we have charged and given credit twice for materials. We are waiting for medicare to make payment, we will refund her any portion due at that point. Our office
Mgr, and RegionalMgr have talked with her and explained our filing process. We want her to be satisfied and have the bill paid.When medicare this will be taken care of. *** *** CFOJohnson Curran Opt Center PC
We have a written document on the filing of insurance for the ***, we have refilled and called the insurance companies (there are telephone numbers for them to call to confirm the filings) As the results from the insurance companies we do not owe a refunds on these
accounts. If we can be of any further help please let us know. Thank you *** *** CFO
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint.
I filed a complaint about this provider with the insurance company, and received a letter from the insurance
company about twoweeks ago. The insurance company has informed me the provider needs to also refund the lab fees, and a letter was sent to theprovider instructing the provider to send me a refund within business days. The date of my letter letter is February 8, 2018.I've not received the $refund as of this date.Regards,
*** ***
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Our company has made many attempts to resolve this with Ms***We have given her a complete refund on her materials and have told her as soon as her insurance pays for their part she will receive the remainder due to herInsurance company's often deny claims and the claims have to be refiledThis is nothing unusual, and we have already refiled on her behalfShe doesn't want to wait to see if the insurance paysShe has repeatedly demanded a refund immediately despite several attempts at explaining to herShe doesn't want to wait and we don't know how to fix that for her.As we have stated repeatedly - once the insurance pays - any money due back to her will be refunded immediatelyHer account is flagged and clearly noted for this to happen.Many associates here have explained this to her and she continues to call and email over and over again.We will do what we have told her when her insurance pays
I wanted to provide you with an update to complaint ***.We have received a response from the insurance used by Mr***. I have adjusted his account for the lab fees and have placed his account in refund status. My accounting department will be sending him a refund check in the amount of $106.Thank you,*** ***
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
I, *** ***, don't understand exactly how this works, BUT...today I spoke with Johnson Curran again and was told (by ***) that the insurance doesn't show that it was properly filedI was at the dr in mid-December Now, I have no idea when I'll get paid bc they just filed the insurance yesterday! They are not helpful at all!
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.For one thing, the response indicates the business reviewed the insurances for the "***"I am not a "***", my son and husband are "***." Secondly, this is totally and completely untrue that they would not owe me anything on my son's account and husband's accountI have spoken with multiple people in the office who have all told me that a credit refund is showing on the accounts and that the administration office would be issuing the refundsThe last time I spoke with "***" in the office, she informed me that a credit balance refund check of $on my son's account would be issued, and another amount of $for my husband's accountThis conversation took place the day that I notified the Revdex.com office 1-weeks agoThe business has been paid TWICE and they are just holding onto my moneyI paid the full amount based on only having one insurance, because the office did not file the claims to both insurance as they were instructed to doWhen I finally got them to file to both insurance (in December), I was told that as soon as the insurance companies paid, I would be issued a refund for the portion that I paidWhen I spoke to *** a few weeks ago, she informed me that insurance claims take days to processOkay, well, then why do I still not have my money from December?! And, as I stated, I have been told by multiple people in that office, including ***, that I should expect a refund any dayNow they are trying to tell you (Revdex.com) that no refund is due?! They are telling a flat out lie and trying to keep their double payment
Regards,
*** ***
Summary of our patient encounters: Complainant was in our Salem office on 8/9/for a routine eyeexam and ordered glasses and contact lensesAt this time they paid the copay for the glasses ($30) andmade a deposit on the contactsPatient was notified when the materials arrived in the office and
at thattime advised the staff that they would be in on 9/to pick them upOn 10/the materials were still inoffice so as a courtesy an associate called to remind the patientMom quickly became loud and said“my daughter is away at school and cannot pick them up”The office manager at that time took thephone and offered to help....offered to take balance over the phone and mail glasses/contacts to thepatientMom declined and said they would be in on 10/to getOffice manager following policy,told mom that any unpaid contacts would have to be returned at the end of the monthMom becamevery upset and the regional manager spoke to herMom was very aggressive and said the contacts“better be there when we come in on 10/to pick them up”Regional manager assured her that allmaterials would be there and nothing would be returned until the end of the month, and then it wouldbe only the contacts that had not been paid forMom was very aggressive and hard to talk with as sheonly wanted to make “demands”After repeating that all materials would still be in office until the endof the month, regional manager simply ended call by hanging upLater that afternoon (10/6) momcame into office to pay balance and pick up materials.On 10/20/patient's mother called stating that patient could not see out of glassesGlasses weremade through the patient's insurance, *** ***Office called *** *** and was told that it wasout of time period to make a returnHowever, the office manager told the patient's mom that ***would allow a remake so the doctor could see her at no charge and get the prescription correctedMombecame angry and loud and said they would be in tomorrow.On 10/21/patient and mother arrived in Salem office demanding a refund on the glassesOnce againthe office told them that their insurance would not approve a refund but offered to get patient seenagain and glasses remade at no chargeMom then slammed the glasses down and continued to demanda refundOffice manager offered the number to *** *** Member Services where they can makean appeal to the insurance however, they refused the numberMother was yelling and staff feltthreatenedStaff told her they were going to call the police if she didn't calm downShe continued tobe loud until office manager dialed phoneComplainant left while phone was ringing.Ways we have offered to help patient/compainant: We have offered to see the patient again at nocharge to figure out why she is having trouble seeing out of glassesWe have offered to follow theguidelines established in our Office Policies and work with her and her insurance to get the glassesfixedWe offered her the contact information to Member Services of *** *** to help her file anappeal to themShe has refused all of this
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***This is not the way this was handled at allI called the Thursday before I went into the store on Saturday the 21st and was told I could get a refund as we have been through remaking the glasses over and over last year and still did not workWe had to keep glasses that my daughter still cannot see out ofI did not want to go through the same thing again so I was told that bring them back and that a refund reguest would be sent to their head office and it would be six weeks to processI specifically asked was there going to be an issue when I got there and I was assured that there would not beThey in fact, told me the sixty days was over and they could not even remake them for me nowMy daughter goes to college in NC and will not be in town until December 20th and they said the warranty is overThis office and the associates have been nothing but rude and at this point I will get an attorney if they do not refund my money as well as call the insurance companyI asked them specifically to not change the prescription but to make the glasses with the same prescription as her contacts but they never listen and think they can see out of her eyesI am a single mother and do not like being ripped off, not once, but twice nowI asked for my daughers records including her prescription and they would not give it to me and they never offered me the number for *** ***These people do nothing but lie because they know they have done nothing but rip people offThe part about me saying that I would be in 9/to pick the glasses up is a lieI told them when we got them, my daughter was going to college the next day and would not be back until fall break as she is a cheerleader and would not get to come home on weekendsThey said they would put a note in her chartI called every week to remind them as I kept getting reminder texts that they were inNever have I had such a bad experience with a company and such unprofessionalism in my lifeI honestly do not think they know what they are doing