Alchemer

I called December 3, 2019 to say I do not wish to have Survey Gizmo. Have not used it for two years and was likely billed for it in 2018, as well. I spoke with *** who transferred me to ***, who also gave me my cr. I was told they could tell I had not used it; however, could only refund the 2019 withdrawal from my bank account. I was told it would be back in my bank account within 7 - 10 days. It is not. I would like a response and my money back.

On 9/17/2019 at 8:14 pm EST, I received an auto generated text message for a survey. There was no way to opt out included in the text message, and I never opted in to receive text messages, which constitutes two violations of the TCPA (Telephone Consumer Protection Act).. One for the text without consent and one for failing to include a method to opt out of future messages. On 9/17/2019 I reached out to Survey Gizmo with proof of their violations and have not been contacted yet to resolve the issue, and I have proof the email I sent was opened and read.

I received an email from what appeared to be my internet/phone/tv provider, stating that they were upgrading their system and needed me to sign in to my account. I stupidly did this, as the email looked real. When I hit enter, a message said that I had just completed a survey at Survey Gizmo at the above address. I immediately changed my password.

I am contacting you again after filling out another complaint form two hours ago. The reason why I am reaching out to your company again is that I believe that I the man who contacted me, his name is Steven F, and not Michael F as I may have inadverently indicated in my prior complaint form. Thus, I am contacting your company again to make the name correction. In any event, again Mr. F contacted me via email today, Friday, September 14, 2018 requesting that I take an online survey and towards its completion I would receive a $20.00 dollar gift card from ***. However, once I checked my email to verify that the gift card was sent to me, I quickly learned that it was not. I then checked my spam mail to learn that I received an email from Fed Ex stating that they could not send me the $20.00 dollar gift card because they did not have my correct email in order to send it. Yet, when Mr. F was able to send the online survey to my correct email address today. Then, immediately following me reading that email, I received another email stating that I had unclaimed funds that I needed to retrieve, also sent to my spam email.

Mr. Steven F presented his information as Steven F at Aslanian Market Research