Alegre Property Management

Dear MS [redacted] Thank you for sending a responseWe try to keep our customers informed about the services that are dueUnfornately we are sometimes unable to reach everyone, and because you are a customer of ours that's why we offered the price match thanks [redacted]

We'd certainly like to start with an apology to Mr [redacted] for any misinterpretation of our warranty coverage In reponse to the confusion over the warranty coverage in comparrison to a certified Toyota, as a Hyundai dealer we would not be allowed to certify a Toyota and it sounds like Mr [redacted] is aware of that as he states our sales associate expressed that our coverage is better We provide a lifetime limited powertrain warranty on our used vehicles that are under 100,miles Toyota's certified program provides a year or 100,mile limited powertrain warranty for their coverage From that aspect, our coverage is indeed better than the Toyota certified We will be more than happy to not only completely re-detail Mr [redacted] 's vehicle, both inside and out, but also put what's called an ionizer in his vehicle to assist in removing that smoke smell To do so would reuquire us to keep Mr [redacted] 's vehicle overnight We will provide Mr [redacted] with a loaner vehicle while it is in for these items so he is not without transportationBest regards, [redacted] Amato Hyundai

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
P.S While I accept this deal I would like to comment on itThey are still liars and thieves and want this posted so other people will see them as they areThey still ripped me off and they know it! Juan knew what I said about the warranty and choose not to tell meWhy did I call him when I got a letter asking me if I want to get coverage he knew and would not talk to me! Like I said liars and thieves funny they talk familyWHAT A JOKE COMING FROM THIEVESI WANT MY BUCKS

Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID [redacted], and
have determined that this does not resolve my complaint; however, I will not
pursue it any farther.
I have decided to have my
car fixed at the place I have gone to & trust for the past 40 years. I just
think that it a shame that Amato does not work to keep the customers they have
by doing things that will remind that service is due. Customer Service should
be 'doing what it takes to keep your customers'.
As it turns out, the one
thing that was stated on the Claim Denial Summary I got Feb. 2nd, that my car
was overdue for a timing belt, is not possible. My car does NOT have a timing
belt.
Thank you for your help.
[redacted]

I really need to be credited for ding shield charge of $499.00.

contacted the customer and we are going to refund her money.Tell us why here...

The customer came in to lease a vehicle in June of 2016. At the time of delivery of the vehicle the customers residence of record was in Glendale Wisconsin. The customer requested that we use a Florida address for titling purposes. The customer is in the military and is currently stationed in...

Wisconsin. We (John Amato Nissan) did as he requested. All of the original title papers and forms were sent to the FL DMV for processing. When we called the DMV in FL. to check the progress of the titling they informed us that they didn't receive some of the forms necessary forms. We re-sent everything and waited for the forms to be returned to us. Approximately two months ago(Feb. 2017) Mr. [redacted] came in to the dealership and informed us that he was issued military orders to move to Alaska. He told me that he was going to return the vehicle to Nissan and asked that we stop processing his title information. That was the last time I spoke with Mr. [redacted]

To Whom It May ConcernWe have reviewed the complaint and our paperwork for this transaction. All of the products available to Mr [redacted] were clearly presented along with the costs and benefits of each product. Mr Koman and his co-buyer...

each signed off on accepting (purchasing) the referenced products in his complaint. It is our policy to not refund the xzilon product,but we will make an exception for Mr [redacted] as a gesture of customer goodwill.thanks[redacted]

Dear MS [redacted]
When you purchased your vehicle from Amato it came with a lifetime powertrain warranty. The warranty was given to you at no cost to you.  The Warranty if is done through a third party company and it is not Amato. Warranty Forever said they would cover the repairs on your...

vehicle per contract guidelines.  The contract requires that you maintain your vehicle according to your owners manual or edmunds.com. According to the agreement you have 6 months or 7,500 miles to perform your maintance on the vehicle. According to the records we have you exceeded that. I have attached the records, and warranty forever has no preauthorizations in the system. Unfortunately we cannot reverse their decision since they are a different company. You are Amato's customer and we are willing to match the repair estimate from your shop for the repairs. We would like to repair your vehicle since the warranty company would have paid us to do the repair.Please let us know if we can be of any assistance.
[redacted]
[redacted]

Dear MS [redacted]
Thank you for sending a response. We try to keep our customers informed about the services that are due. Unfornately we are sometimes unable to reach everyone, and because you are a customer of ours that's why we offered the price match.
thanks
[redacted]
[redacted]

To Whom It may Concern Ms [redacted] brought her vehicle in for a check engine light issue. Upon inspection we found out that the vehicle had an aftermarket exhaust flex pipe. The pipe installed was incorrect size causing some restriction and causing the light to come on. We recommended that the...

right factory pipe be installed with the correct diameter. This is what was diagnosed for $128.00. We also perform a complementary vehicle inspection. This inspection is a visual inspection of the items listed on the inspection. The exhaust was check normal because it did not appear to have any leaks. Sincerely[redacted]Service Director

We'd certainly like to start with an apology to Mr [redacted] for any misinterpretation of our warranty coverage.  In reponse to the confusion over the warranty coverage in comparrison to a certified Toyota, as a Hyundai dealer we would not be allowed to certify a Toyota and it sounds like Mr....

[redacted] is aware of that as he states our sales associate expressed that our coverage is better.  We provide a lifetime limited powertrain warranty on our used vehicles that are under 100,000 miles.  Toyota's certified program provides a 7 year or 100,000 mile limited powertrain warranty for their coverage.  From that aspect, our coverage is indeed better than the Toyota certified.  We will be more than happy to not only completely re-detail Mr. [redacted]'s vehicle, both inside and out, but also put what's called an ionizer in his vehicle to assist in removing that smoke smell.  To do so would reuquire us to keep Mr. [redacted]'s vehicle overnight.  We will provide Mr. [redacted] with a loaner vehicle while it is in for these items so he is not without transportation. Best regards,[redacted]Amato Hyundai

To whom it may Concern,The guy I dealt with told me that once I get the exhaust pipe fixed that I can do bring the car in to get the inspection done. But as long as the flex pipes were not placed on right, my car could not be diagnosed. The guy actually told me that the flex pipes were blocking my sensor. He kept saying that whoever put the flex pipes on really messed them up, but once I pay Nissan almost $900 to get my flex pipes properly done, they can diagnose my service engine light. I then left and went back to the shop that put my flex pipes on and proceeded to call Nissan Amato. There at the shop the guy from Nissan Amato argued with the shop that placed my flex pipes on and kept stating that they did a horrible job and they messed up the flex pipes. The shop owner, who has been in service for more than 30 years took another look at my car and did not see a problem with my flex pipes. After going to 3 shops and getting 3 statements, I am being told that none of the codes deal with my flex pipes and their is nothing wrong with my flex pipes. Unprofessional and Unacceptable. I also always receive surveys and calls about my service with Nissan Amato, have yet to receive it, but patiently waiting for my review on customer service and service. 
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]