All Pro Heating and Cooling LLC

Guest stayed in room, swiped her own card and was informed property was non-smoking.  Upon the guest check-out, housekeeping entered the room and found a plethora of evidence of smoking (full ash trays, used hookah, etc) at which time we, the management checked the room to confirm then charged...

the smoking fee.  This fee is charged due to the loss of revenue from having to keep the room off market as we can not sell to other guests in the condition it was in. Guest called multiple times and hung up on the front desk each time.  The first time I was on a call with revenue management.  This call happens every week and is approximately an hour in length.  Had guest allowed the front desk to continue with their response before hanging up, she would have been transferred to my voicemail and I would have responded as soon as I ended my call.  The next day she called when I was on a corporate IT upgrade call.  Once again, she did not allow the front desk to transfer her before hanging up the phone.It was after this that the guest emailed and threatened legal action against the property for our policy which was clearly stated at check in as well as on the sign that sat next to the full ash tray on the guest room desk.  Due to this threat of legal action, the property will not longer reply to the guest and this will be our final rebuttal on Revdex.com as well.