Revdex.comYiewidge Avenue #200San Diego, CA -Complaint lD # [redacted] I do not understand the part of [redacted] 's complaint mentioning the "gross misrepresentationof the facts and ridiculous exaggeration" of our attempts to resolve this issueWe had previouslyoffered to take [redacted] 's cover down and reinstall it under the eve as was initiallyrecommended by the factory and the salesmanHowever, it was made clear to the salesman that [redacted] did not want his roof to be cut or disturbed due to the fact that he recently hadpurchased a new oneWith this assertion in mind, the cover was installed on the eve, asdemanded by the customer, which resulted in some patio leakageThe last matter I want to restate is that **'s product, a pre-manufactured aluminum cover, is aproduct of [redacted] ***, a refund may only be obtained from [redacted] But as previously mentioned, to our knowledge [redacted] never offersrefunds to its customers if its installation recommendations are not followedln this case, [redacted] 's patio cover was not installed under the eve as was recommendedThank You, [redacted] ***
The company was hired to install a patio cover and flagstone in the backyard On the patio cover the molding was not straightMolding was cut short causing gapsThe cuts in the main beam was cut short causing gapsThe calking was not correctly appliedThe flagstone installation was not done correctlyNot dug deep enoughUsed sandDid not place stones close enoughFilled in gaps with small flagstone piecesDid not cap all sprinklers correctly causing a water leak resulting in a wet spot under the flagstoneLoose sand everywhereSpaces between stones not filled in correctly with crushed granite The stones were not installed correctly causing broken stonesUnevenWas not packed with a machineNot levelHad two different crews to work on the flagstonelong delays to work on the projectCompany wants last payment minus a $discount and does not want to correct the problemsThe flagstone looks horribleThe flagstone needs to be redone
Last year during the month of November (2014) my husband & I decided to have our back patio enclosed & covered along with the side of our house between the back of the garage & kitchen door coveredWe looked up different patio covering businesses & decided to hire All Seasons Windows & Patios because after going into their showroom to see what they have to offer & one of their sales representatives, Larry, coming over to our home, free of charge, & laid out a design plan as to what the patio enclosure & cover would look like, we were thrilled! After all the work was completed in a timely manner, we are so amazed at how it all turned outIt looks so wonderful & beautiful! Many special "Thanks" goes out to the Whole team that worked on this project!!!
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Once again, with the rains, there is water leakage and streams of water running into our property upstairs due to the company's failure to effectively install our new windows and due to their failure to effective repair the leakage when initially notified This is unacceptable It is anticipated to continue to rain throughout the week and this needs to be remedied immediately It was our expectation when we paid nearly $for window installation that the work would be performed properly As you may recall the initial contract was closer to $and the company offered us a minimal (less than three percent) discount for the installation delays We've already had [redacted] come to our home to allegedly repair these exact same leak issues the last time it rained (November); however, the water leakage continues We are extremely frustrated and disappointed with this company We contacted the company again today to express our dissatisfaction and inform them of the continued leakage Further, it is noteworthy to state that the signature on the bottom of the page is "cutoff" so it is difficult to discern if it is, in fact, my husband's signature and the line above the company technician's signature where it appears that a customer would sign remains blankFinally, it would be difficult for any homeowner to assert that he/she is satisfied with the repair when it has not been tested to determine if leakage continues Regards, [redacted] ***
Revdex.com [redacted] *** [redacted] 11px;">Complaint # [redacted] Mrand Mrs [redacted] ordered a door from us, manufactured by [redacted] Windows and Doors manufacturing company located at [redacted] ** *** The factory's numbers are [redacted] and [redacted] The number of the factory representative, [redacted] , is [redacted] [redacted] was the manufacturer of the door and the trainer of the factory installerThey and they alone are responsible for any wanantees and guarantees for their productMr [redacted] makes a big deal about having someone do an additional measurementThis entrance system is self-contained, pre-hung, and pre-framed and can fit into any door opening Yx 80, or Yx This entry system can be plugged into any standard openingThere is never a requirement for any additional measutingAll Seasons Showroom originally sold the [redacted] the door and used a factory- trained general contractor to install the doorAfter the first phone call from the [redacted] that something was wrong, although the factory said this was not the case, we replaced one of the panels at no cost to placate themSince then, the factory service department has been out there more than once, and the factory representative [redacted] has visited the [redacted] more than once as wellIt is not All Seasons responsibility, nor are we equipped personnel-wise, to provide any serviceAll factories have service centers, service technicians, and service representatives to ensure proper service to their customersSomehow the [redacted] believe that All Seasons is responsible for providing serviceWe are a store only, not a service centerThe foams, the caulking, and other fillers used during installation, has to be allowed to dry and harden up before anyone can step on the thresholdI am more inclined to trust the factory and their statements that there is nothing wrong with the door, other than perhaps requiring a simple service, which they are willing to do if the [redacted] allow itIt seems the [redacted] may be trying to take advantage of the factory by asking for much more money back than the cost of the doors originallyProduct manufacturers never give refunds and the best the [redacted] could hope for would be a service call or replacementWe have provided the address and the numbers above along with the factory representative's name for themAll Seasons Showroom, which is a store, sells a vatiety of productsWe rely on factory technicians and All Pro Installation • Years Experience • CA License # [redacted] [redacted] • [redacted] *** Showroom: [redacted] Phone: [redacted] Fax: [redacted] [redacted] d\ll ~eAsons WINDOWS & PATIOS sometimes factory service centers to install these products properlyGenerally speaking, all manufactured products are guaranteed by the factory that makes them, not by the stores that sell themWe attempted to satisfy the [redacted] by making several trips out there, replacing one panel, and verifying that all other aspects of the self-contained entrance system (doors) were proper according to factory specificationsAt this point in time, the solution to Mrand MrsKendrick's complaint is with the factoryThey should contact [redacted] [redacted] Windows and Doors have assured me that they and their service department will continue to do everything possible to satisfy some of the issues the customer brings upHowever, from my observation, I think that the customer must rely on the factory's tolerances, procedures, and spacers, as the common part of installing a doorThe factory will not give their money back, but they will continue to work on those issues that makes sense to themSome of the issues put forth by the [redacted] don't make sense to the factory technicians nor [redacted] In conclusion, All Seasons will not participate in any more efforts to satisfy the [redacted] , because they seem to blame us for everything that they say is wrong with the doorsWe sold it to them onlyWe did not manufacture itWe provided a factory warranty, and we provided a general contractor with factory training to install itThey seem to have mislaid total blame where it should not be laidThey should rely on the factory for further warranty services including replacement and reinstallationThank you [redacted] *** All Pro Installation • Years Experience • CA License # [redacted] T\'lain Avenue • [redacted] *** Showroom: [redacted] • Phone: [redacted] • Fax: [redacted] allseasonswindowsandpatios.com?
Just two week ago I contacted all season windows and patio for and est MrLarry Hayes came out to the house and laid a plan out for us, after talking with my wife we,were ready to have Mr.Hayes go ahead with it One and half weeks later they call and set up the time to come out and install itThe crew came out and I was very surprised on two guys showed up with a truck full of patio covering material and told me they would have it up in one day,"well ok" I guess Let me tell you they did and outstanding job on this,well done and in a timely matter I would hire them again for any job that they do Thank You "All Season " FOR A JOB WELL DONE Your Price was very reasonable [redacted]
Contract signed on Mar 22, now Jun 5, and no work has startedPermit drawing was incorrectPersonnel did not submit payment with permitVery unprofessional
I had All Season remove my old wood patio cover and replace it with an aluminum patio coverDoug the lead did a great job monitoring my construction and keeping me updatedI highly recommend Doug and this company for your home projects
Revdex.com Viewridge Avenue # San Diego, CA - Complaint ID # [redacted] It is amazing how many customers want salesman or stores to provide and be responsible for warranties rather than the manufacturers of the productsThe manufacturer for [redacted] 's patio cover was [redacted] ( [redacted] .) The [redacted] wananty is three years labor, ten years materialsNo customer should ever want a product to be warranted or guaranteed by a salesman or a storeTheir purpose is to distribute the product with the warranty being provided by the manufacturer [redacted] is frustrated that his patio cover, provided by Metals and installed by their factorytrained contractor, [redacted] n, is leakingWe have been there several times to service the product( For example: a customer buys a television, manufactured by **, from a salesman that works for [redacted] and needs service from an authorized factory warranty centerThe product is repaired at no cost to the consumer if it is warranted and the bill is sent to the manufacturerAssuming that the television was not dropped, installed or hooked up electronically incorrect, this would be a process for manufactured products including **'s aluminum patio cover.) Wood patios are normally built from scratch with wood, nails, and etceteraIn this case, the builder would certainly be responsible for the warranty [redacted] 's patio cover was a premanufactured aluminum cover that, at the time of sale, was recommended to him be mounted under the eve as opposed to on the eveMost pre-manufactured covers should always be mounted under the eve [redacted] had a new roof on his house and made it quite clear that he did not want his new roof disturbedWe would gladly return to his house, disassemble his cover and reinstall it under the eve if he would grant us permissionThis has been offered to him as a solution before, but he still didn't want his new roof disturbedIt probably will leak occasionally because of the way [redacted] 's house is builtHis main roof dumps their water onto the patio when it is mounted to the eveWhere as if it was under the eve and had a gutter on the eve, then the roof would be dumping the water into the eve gutter and there would be no leaksThe patio cover's gutter system is designed to handle only the water collected from the patio, not the water from the entire roof [redacted] contacted [redacted] and received no response from themWe were going to continue to service and try to help [redacted] receive some resolution from [redacted] , but he chose to complain to [redacted] and the Revdex.com as opposed to complaining directly to [redacted] who would have been glad to help him as long as he understood that it was the manufacturer that was providing the warranty, not the salesman nor the storeIf [redacted] had simply confronted [redacted] rather than taking out his frustration through [redacted] and the Revdex.com, a solution may have been found working together to persuade [redacted] to provide some relief [redacted] has insulted and threatened lawsuits to several people at All Seasons Windows and Patios, and at this point, unless we receive an apology from him, we are no longer interested in helping him attain relief from [redacted] , his warranty providerIf he wants to adopt a conciliatory attitude and apologize to the people trying to help him, then we may assist him in resolving these issuesAfter twenty years, I have never known [redacted] to grant any refundsTheir policy is to repair their covers and install them under eves as they recommendSo until that is done, I am afraid [redacted] will remain frustrated and his cover will continue to leak and he will not receive refunds from [redacted] or anyone else Thank you, [redacted] ***
On May 14th I signed a contract for a patio cover the price [redacted] wanted was [redacted] I said NoThe next day I said I would do it for *** [redacted] said he would need a managers approvalHe called back said he Manager approved it and came over and took [redacted] deposit Later that day another person came over and measured the project and took [redacted] more which he said they needed to order the materials Job was suppose to be completed around 6-15-On May 30th I called in to see how things were going and a secratary told me she would get back with me The next morning I received a text back from her that the company was going to cancel my contract because they were not making any money on the dealI also received a letter saying the same thing dated 6-1-from [redacted] After days of having my money of [redacted] which was to get Material they sent me a refund checkI had days to cancel the patio cover but why can they cancel at any timeI feel they should com
There were some unusual events that happened in the purchases and insulation of the windows at MR [redacted] and DR [redacted] ***'S homeFirst the factory data entry person missed entered "1" window 9"bigger then it should have beenWe had to re order the enlarged window of courseTwo other windows were accidently broken during installationThis set us back scheduling wise a couple weeks, while the factory was remaking those windowsNormally we are able to complete most jobs regardless of number of windows, in one or two daysWe completed the entire job recently to there satisfactionWe apologized for the delay of the jobI personally met with MR [redacted] and DR [redacted] ***, they ensured me that they were now completely satisfied, Thank you, [redacted] ***
Revdex.comYiewidge Avenue #200San Diego, CA -Complaint lD # [redacted] I do not understand the part of [redacted] 's complaint mentioning the "gross misrepresentationof the facts and ridiculous exaggeration" of our attempts to resolve this issueWe had previouslyoffered to take [redacted] 's cover down and reinstall it under the eve as was initiallyrecommended by the factory and the salesmanHowever, it was made clear to the salesman that [redacted] did not want his roof to be cut or disturbed due to the fact that he recently hadpurchased a new oneWith this assertion in mind, the cover was installed on the eve, asdemanded by the customer, which resulted in some patio leakageThe last matter I want to restate is that **'s product, a pre-manufactured aluminum cover, is aproduct of [redacted] ***, a refund may only be obtained from [redacted] But as previously mentioned, to our knowledge [redacted] never offersrefunds to its customers if its installation recommendations are not followedln this case, [redacted] 's patio cover was not installed under the eve as was recommendedThank You, [redacted] ***
The company was hired to install a patio cover and flagstone in the backyard On the patio cover the molding was not straightMolding was cut short causing gapsThe cuts in the main beam was cut short causing gapsThe calking was not correctly appliedThe flagstone installation was not done correctlyNot dug deep enoughUsed sandDid not place stones close enoughFilled in gaps with small flagstone piecesDid not cap all sprinklers correctly causing a water leak resulting in a wet spot under the flagstoneLoose sand everywhereSpaces between stones not filled in correctly with crushed granite The stones were not installed correctly causing broken stonesUnevenWas not packed with a machineNot levelHad two different crews to work on the flagstonelong delays to work on the projectCompany wants last payment minus a $discount and does not want to correct the problemsThe flagstone looks horribleThe flagstone needs to be redone
Larry H [redacted] did a fantastic job for my uncle We noticed a much lower bill during the summer months when he was using his AC system
Last year during the month of November (2014) my husband & I decided to have our back patio enclosed & covered along with the side of our house between the back of the garage & kitchen door coveredWe looked up different patio covering businesses & decided to hire All Seasons Windows & Patios because after going into their showroom to see what they have to offer & one of their sales representatives, Larry, coming over to our home, free of charge, & laid out a design plan as to what the patio enclosure & cover would look like, we were thrilled! After all the work was completed in a timely manner, we are so amazed at how it all turned outIt looks so wonderful & beautiful! Many special "Thanks" goes out to the Whole team that worked on this project!!!
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Once again, with the rains, there is water leakage and streams of water running into our property upstairs due to the company's failure to effectively install our new windows and due to their failure to effective repair the leakage when initially notified This is unacceptable It is anticipated to continue to rain throughout the week and this needs to be remedied immediately It was our expectation when we paid nearly $for window installation that the work would be performed properly As you may recall the initial contract was closer to $and the company offered us a minimal (less than three percent) discount for the installation delays We've already had [redacted] come to our home to allegedly repair these exact same leak issues the last time it rained (November); however, the water leakage continues We are extremely frustrated and disappointed with this company We contacted the company again today to express our dissatisfaction and inform them of the continued leakage Further, it is noteworthy to state that the signature on the bottom of the page is "cutoff" so it is difficult to discern if it is, in fact, my husband's signature and the line above the company technician's signature where it appears that a customer would sign remains blankFinally, it would be difficult for any homeowner to assert that he/she is satisfied with the repair when it has not been tested to determine if leakage continues Regards, [redacted] ***
Revdex.com [redacted] *** [redacted] 11px;">Complaint # [redacted] Mrand Mrs [redacted] ordered a door from us, manufactured by [redacted] Windows and Doors manufacturing company located at [redacted] ** *** The factory's numbers are [redacted] and [redacted] The number of the factory representative, [redacted] , is [redacted] [redacted] was the manufacturer of the door and the trainer of the factory installerThey and they alone are responsible for any wanantees and guarantees for their productMr [redacted] makes a big deal about having someone do an additional measurementThis entrance system is self-contained, pre-hung, and pre-framed and can fit into any door opening Yx 80, or Yx This entry system can be plugged into any standard openingThere is never a requirement for any additional measutingAll Seasons Showroom originally sold the [redacted] the door and used a factory- trained general contractor to install the doorAfter the first phone call from the [redacted] that something was wrong, although the factory said this was not the case, we replaced one of the panels at no cost to placate themSince then, the factory service department has been out there more than once, and the factory representative [redacted] has visited the [redacted] more than once as wellIt is not All Seasons responsibility, nor are we equipped personnel-wise, to provide any serviceAll factories have service centers, service technicians, and service representatives to ensure proper service to their customersSomehow the [redacted] believe that All Seasons is responsible for providing serviceWe are a store only, not a service centerThe foams, the caulking, and other fillers used during installation, has to be allowed to dry and harden up before anyone can step on the thresholdI am more inclined to trust the factory and their statements that there is nothing wrong with the door, other than perhaps requiring a simple service, which they are willing to do if the [redacted] allow itIt seems the [redacted] may be trying to take advantage of the factory by asking for much more money back than the cost of the doors originallyProduct manufacturers never give refunds and the best the [redacted] could hope for would be a service call or replacementWe have provided the address and the numbers above along with the factory representative's name for themAll Seasons Showroom, which is a store, sells a vatiety of productsWe rely on factory technicians and All Pro Installation • Years Experience • CA License # [redacted] [redacted] • [redacted] *** Showroom: [redacted] Phone: [redacted] Fax: [redacted] [redacted] d\ll ~eAsons WINDOWS & PATIOS sometimes factory service centers to install these products properlyGenerally speaking, all manufactured products are guaranteed by the factory that makes them, not by the stores that sell themWe attempted to satisfy the [redacted] by making several trips out there, replacing one panel, and verifying that all other aspects of the self-contained entrance system (doors) were proper according to factory specificationsAt this point in time, the solution to Mrand MrsKendrick's complaint is with the factoryThey should contact [redacted] [redacted] Windows and Doors have assured me that they and their service department will continue to do everything possible to satisfy some of the issues the customer brings upHowever, from my observation, I think that the customer must rely on the factory's tolerances, procedures, and spacers, as the common part of installing a doorThe factory will not give their money back, but they will continue to work on those issues that makes sense to themSome of the issues put forth by the [redacted] don't make sense to the factory technicians nor [redacted] In conclusion, All Seasons will not participate in any more efforts to satisfy the [redacted] , because they seem to blame us for everything that they say is wrong with the doorsWe sold it to them onlyWe did not manufacture itWe provided a factory warranty, and we provided a general contractor with factory training to install itThey seem to have mislaid total blame where it should not be laidThey should rely on the factory for further warranty services including replacement and reinstallationThank you [redacted] *** All Pro Installation • Years Experience • CA License # [redacted] T\'lain Avenue • [redacted] *** Showroom: [redacted] • Phone: [redacted] • Fax: [redacted] allseasonswindowsandpatios.com?
Just two week ago I contacted all season windows and patio for and est MrLarry Hayes came out to the house and laid a plan out for us, after talking with my wife we,were ready to have Mr.Hayes go ahead with it One and half weeks later they call and set up the time to come out and install itThe crew came out and I was very surprised on two guys showed up with a truck full of patio covering material and told me they would have it up in one day,"well ok" I guess Let me tell you they did and outstanding job on this,well done and in a timely matter I would hire them again for any job that they do Thank You "All Season " FOR A JOB WELL DONE Your Price was very reasonable [redacted]
Contract signed on Mar 22, now Jun 5, and no work has startedPermit drawing was incorrectPersonnel did not submit payment with permitVery unprofessional
I had All Season remove my old wood patio cover and replace it with an aluminum patio coverDoug the lead did a great job monitoring my construction and keeping me updatedI highly recommend Doug and this company for your home projects
Revdex.com Viewridge Avenue # San Diego, CA - Complaint ID # [redacted] It is amazing how many customers want salesman or stores to provide and be responsible for warranties rather than the manufacturers of the productsThe manufacturer for [redacted] 's patio cover was [redacted] ( [redacted] .) The [redacted] wananty is three years labor, ten years materialsNo customer should ever want a product to be warranted or guaranteed by a salesman or a storeTheir purpose is to distribute the product with the warranty being provided by the manufacturer [redacted] is frustrated that his patio cover, provided by Metals and installed by their factorytrained contractor, [redacted] n, is leakingWe have been there several times to service the product( For example: a customer buys a television, manufactured by **, from a salesman that works for [redacted] and needs service from an authorized factory warranty centerThe product is repaired at no cost to the consumer if it is warranted and the bill is sent to the manufacturerAssuming that the television was not dropped, installed or hooked up electronically incorrect, this would be a process for manufactured products including **'s aluminum patio cover.) Wood patios are normally built from scratch with wood, nails, and etceteraIn this case, the builder would certainly be responsible for the warranty [redacted] 's patio cover was a premanufactured aluminum cover that, at the time of sale, was recommended to him be mounted under the eve as opposed to on the eveMost pre-manufactured covers should always be mounted under the eve [redacted] had a new roof on his house and made it quite clear that he did not want his new roof disturbedWe would gladly return to his house, disassemble his cover and reinstall it under the eve if he would grant us permissionThis has been offered to him as a solution before, but he still didn't want his new roof disturbedIt probably will leak occasionally because of the way [redacted] 's house is builtHis main roof dumps their water onto the patio when it is mounted to the eveWhere as if it was under the eve and had a gutter on the eve, then the roof would be dumping the water into the eve gutter and there would be no leaksThe patio cover's gutter system is designed to handle only the water collected from the patio, not the water from the entire roof [redacted] contacted [redacted] and received no response from themWe were going to continue to service and try to help [redacted] receive some resolution from [redacted] , but he chose to complain to [redacted] and the Revdex.com as opposed to complaining directly to [redacted] who would have been glad to help him as long as he understood that it was the manufacturer that was providing the warranty, not the salesman nor the storeIf [redacted] had simply confronted [redacted] rather than taking out his frustration through [redacted] and the Revdex.com, a solution may have been found working together to persuade [redacted] to provide some relief [redacted] has insulted and threatened lawsuits to several people at All Seasons Windows and Patios, and at this point, unless we receive an apology from him, we are no longer interested in helping him attain relief from [redacted] , his warranty providerIf he wants to adopt a conciliatory attitude and apologize to the people trying to help him, then we may assist him in resolving these issuesAfter twenty years, I have never known [redacted] to grant any refundsTheir policy is to repair their covers and install them under eves as they recommendSo until that is done, I am afraid [redacted] will remain frustrated and his cover will continue to leak and he will not receive refunds from [redacted] or anyone else Thank you, [redacted] ***
On May 14th I signed a contract for a patio cover the price [redacted] wanted was [redacted] I said NoThe next day I said I would do it for *** [redacted] said he would need a managers approvalHe called back said he Manager approved it and came over and took [redacted] deposit Later that day another person came over and measured the project and took [redacted] more which he said they needed to order the materials Job was suppose to be completed around 6-15-On May 30th I called in to see how things were going and a secratary told me she would get back with me The next morning I received a text back from her that the company was going to cancel my contract because they were not making any money on the dealI also received a letter saying the same thing dated 6-1-from [redacted] After days of having my money of [redacted] which was to get Material they sent me a refund checkI had days to cancel the patio cover but why can they cancel at any timeI feel they should com
There were some unusual events that happened in the purchases and insulation of the windows at MR [redacted] and DR [redacted] ***'S homeFirst the factory data entry person missed entered "1" window 9"bigger then it should have beenWe had to re order the enlarged window of courseTwo other windows were accidently broken during installationThis set us back scheduling wise a couple weeks, while the factory was remaking those windowsNormally we are able to complete most jobs regardless of number of windows, in one or two daysWe completed the entire job recently to there satisfactionWe apologized for the delay of the jobI personally met with MR [redacted] and DR [redacted] ***, they ensured me that they were now completely satisfied, Thank you, [redacted] ***