All-Star Auto Glass, LLC

[redacted] , You say in your original message that "glass fell between the door skin and the brace" as the cause of the dentThis constitutes damage caused by the original problem not anything we did [redacted] explained that the issue was glass in the door and took the door apart and showed it to youThere is no responsibility for the company to fix an existing problem ***

Revdex.com Complaint [redacted] All-Star Auto Glass4'h Ave SSeattle WA98134Customer [redacted] ***In response to Customer Statement: [redacted] did have issues with our services and due to my absence for a couple days did not receive a call ina timely fashionWe have since spoken and are working out the detailsI have also apologized IRegards,Tom

[redacted] , ? You say in your original message that "glass fell between the door skin and the brace" as the cause of the dentThis constitutes damage caused by the original problem not anything we did [redacted] explained that the issue was glass in the door and took the door apart and showed it to youThere is no responsibility for the company to fix an existing problem ? [redacted] ? ?

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: A quarter inch piece of glass did not cause this damageThere was not a dent before the window was changedputting a 1/inch in my door while replacing the window should not of happened.Sincerely, [redacted]

I agree that there was not an adequate job done on the cleanup and apologize for the inconvenience but I also have to say that the external moldings are not something we change or remove and are likely part of the original incidentI will personally go to the customer location to take a look and
see what, if anything further can be done under the scope of work provided
I would like to know what caused the window to be broken?
My intention is to follow up with a phone call as well
***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me except for the following response from the business " external moldings are not something we change or remove and are likely part of the original incident." The window was broken in the center out by a police officer and the external molding were not messed with on this partMy question is how is the window put in if the external window moldings (around the window) are not touched?
Sincerely, *** ***

Complaint: ***I am rejecting this response because:
The damage to my door is a dent pushing outward from the inside of the door,not scratches on the outside of my doorThree autobody estimates for the repiar range from $to $There is no way this is something during replacement of my windowThe dent was not there before your shop worked on my car.You are responsible to repair my damage
Sincerely,
*** ***

Revdex.com Complaint ***All-Star Auto Glass4'h Ave SSeattle WA98134Customer *** *** *** *** ** *** ***
*** *** ***In response to Customer Statement:*** did have issues with our services and due to my absence for a couple days did not receive a call ina timely fashionWe
have since spoken and are working out the detailsI have also apologized IRegards,Tom

Complaint: ***I am rejecting this response because:
The damage to my door is a dent pushing outward from the inside of the door,not scratches on the outside of my doorThree autobody estimates for the repiar range from $to $There is no way this is something during replacement of my windowThe dent was not there before your shop worked on my car.You are responsible to repair my damage
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

***,
?
You say in your original message that "glass fell between the door skin and the brace" as the cause of the dentThis constitutes damage caused by the original problem not anything we did*** explained that the issue was glass in the door and took the door apart and showed it to youThere is no responsibility for the company to fix an existing problem
?
***
?
?

Complaint: [redacted]I am rejecting this response because: A quarter inch piece of glass did not cause this damageThere was not a dent before the window was changedputting a 1/inch in my door while replacing the window should not of happened.Sincerely,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me except for the following response from the business " external moldings are not something we change or remove and are likely part of the original incident."? The window was broken in the center out by a police officer and the external molding were not messed with on this partMy question is how is the window put in if the external window moldings (around the window) are not touched?
Sincerely, [redacted]

Revdex.com Complaint [redacted]All-Star Auto Glass4'h Ave SSeattle WA98134Customer [redacted]In response to Customer Statement:Everything [redacted] states is true and his original email was missed in our system from 1/[redacted] sent anotheremail Saturday January at 3:
that was forwarded to meI responded immediately and told him "Iwould look Into it and call him Monday A.M." which I didI called [redacted] Monday A.Masked about theproblem, promptly informed the shop manager and Accounting department to process the warrantyand send a check or credit his accountThe warranty has been processed and Mr[redacted]'s request waspaid in full1/22.Invoice [redacted]• Customer had dealer adjust wipers to correct positionAll-Star agreed to $refund•1/22/Left message for his CC# to give him a $refundkp1/refund cc for $appr #[redacted]Regards,Tom

?
It is unfortunate when additional damages apply to an accident such as thisBroken glass inside the door and the placement of it occur when the window breaks apart and falls into the doorFurther it generally falls outside of the door and causes paint scrapes and scratchesThese issues
are not the responsibility of the repair shop and are part of the accidentThis is very common? in the collision repair industry where additional damages are generally sent to adjusters as supplements to the original estimate
From State Farm website: "If at any time, you or your repairer, discovers additional damage, please contact your claim handler for additional consideration."
?

[redacted],
 
You say in your original message that "glass fell between the door skin and the brace" as the cause of the dent. This constitutes damage caused by the original problem not anything we did. [redacted] explained that the issue was glass in the door and took the door apart and showed it to you. There is no responsibility for the company to fix an existing problem.
 
[redacted]

It is unfortunate when additional damages apply to an accident such as this. Broken glass inside the door and the placement of it occur when the window breaks apart and falls into the door. Further it generally falls outside of the door and causes paint scrapes and scratches. These issues...

are not the responsibility of the repair shop and are part of the accident. This is very common in the collision repair industry where additional damages are generally sent to adjusters as supplements to the original estimate.
From State Farm website: "If at any time, you or your repairer, discovers additional damage, please contact your claim handler for additional consideration."

I agree that there was not an adequate job done on the cleanup and apologize for the inconvenience but I also have to say that the external moldings are not something we change or remove and are likely part of the original incident. I will personally go to the customer location to take a look and...

see what, if anything further can be done under the scope of work provided.
I would like to know what caused the window to be broken?
My intention is to follow up with a phone call as well.
[redacted]

Complaint: [redacted]I am rejecting this response because: A quarter inch piece of glass did not cause this damage. There was not a dent before the window was changed. putting a 1/2 inch in my door while replacing the window should not of happened.Sincerely,[redacted]