All Year Heating & Cooling

We did go out on the callOne of my top technicians went out to diagnose the issueThe customer wanted to know what the problem was and he was told the blower motor was badThe consumer wanted to replace the motor himselfWe only charged him $which is our diagnostic feeThe consumer called our on-call technician after hours upset that he could not get the furnace workingAgain, he was doing the work himselfHe did not want our technician out that evening and so we told him we would call him the next dayHe called back the next day and did not identify himself and started cussing the manager out and hung up the phoneThe owner called him back and he was belligerent with ownerWe did not go back out there and do not plan toThere is no refund do as we did the work we were hired to doHe chose to do the repair himself

We did go out on the call. One of my top technicians went out to diagnose the issue. The customer wanted to know what the problem was and he was told the blower motor was bad. The consumer wanted to replace the motor himself. We only charged him $69.00 which is our normal diagnostic fee. The...

consumer called our on-call technician after hours upset that he could not get the furnace working. Again, he was doing the work himself. He did not want our technician out that evening and so we told him we would call him the next day. He called back the next day and did not identify himself and started cussing the manager out and hung up the phone. The owner called him back and he was belligerent with owner. We did not go back out there and do not plan to. There is no refund do as we did the work we were hired to do. He chose to do the repair himself.