Good afternoon,A service call was originally set up on August 26th. The Mr. [redacted] (the tenant) to diagnose the air conditioner. When our tech arrived, Mr. [redacted] requested that he also look at the evap cooler. Once the technician completed the inspection of both, he gave the...
recommendations to Mr. [redacted]. Mr. [redacted] informed the tech that he is a tenant and that he would pass the information on to the owner. There was no charge for this visit.Later that same day, we were called back because the evap cooler was not working. He was yelling at the office, demanding someone come back at no charge because the evap was not working. He also threatened to call the police, the news and anyone he could. Our tech called the client before arriving at the home as Mr. [redacted] stated "you have no idea who you are [redacted] with." When our tech explained that if he continued to threaten him that he would not return. Mr. [redacted] then said that it was okay for the tech to come out.Once the tech arrived, Mr. [redacted] apologized, saying that he had overreacted earlier.The technician found that the evap cooler's disconnect was piggy backed to the AC and a wire had come loose (possibly during our earlier service) The wire was reconnected and there was no charge for this service. Mr. [redacted] thanked him for coming back out.Mr. [redacted] signed both invoices showing that he was not charged for either call and noting that the cooler was working when our tech left the second time. We survey all clients. Clients that come from [redacted] are also surveyed by them. We received a call the following day from [redacted] stating that the client was unhappy. We attempted to contact him (left a message) and received an email a few hours later in response to our survey and follow up phone call that he was not happy. He has not responded to our attempts to follow up.Mr. [redacted] has not paid any money and he acknowledged with his signature that the cooler was working after the tech's second visit.I am not sure why Mr. [redacted] feels that we left his cooler not working and do not feel that we should make repairs on A/C equipment that was not working when we arrived.Thank you for your help with this matter,[redacted]General Manager
Good afternoon,A service call was originally set up on August 26th. The Mr. [redacted] (the tenant) to diagnose the air conditioner. When our tech arrived, Mr. [redacted] requested that he also look at the evap cooler. Once the technician completed the inspection of both, he gave the...
recommendations to Mr. [redacted]. Mr. [redacted] informed the tech that he is a tenant and that he would pass the information on to the owner. There was no charge for this visit.Later that same day, we were called back because the evap cooler was not working. He was yelling at the office, demanding someone come back at no charge because the evap was not working. He also threatened to call the police, the news and anyone he could. Our tech called the client before arriving at the home as Mr. [redacted] stated "you have no idea who you are [redacted] with." When our tech explained that if he continued to threaten him that he would not return. Mr. [redacted] then said that it was okay for the tech to come out.Once the tech arrived, Mr. [redacted] apologized, saying that he had overreacted earlier.The technician found that the evap cooler's disconnect was piggy backed to the AC and a wire had come loose (possibly during our earlier service) The wire was reconnected and there was no charge for this service. Mr. [redacted] thanked him for coming back out.Mr. [redacted] signed both invoices showing that he was not charged for either call and noting that the cooler was working when our tech left the second time. We survey all clients. Clients that come from [redacted] are also surveyed by them. We received a call the following day from [redacted] stating that the client was unhappy. We attempted to contact him (left a message) and received an email a few hours later in response to our survey and follow up phone call that he was not happy. He has not responded to our attempts to follow up.Mr. [redacted] has not paid any money and he acknowledged with his signature that the cooler was working after the tech's second visit.I am not sure why Mr. [redacted] feels that we left his cooler not working and do not feel that we should make repairs on A/C equipment that was not working when we arrived.Thank you for your help with this matter,[redacted]General Manager