On Sat, Dec 5, at 1:PM, [redacted] [redacted] > wrote:Hello [redacted] Following your voicemail I tried Staab again and his staff was able to get ahold of himWe talked through the scenario and he apologizedHe refunded the cost of the service and I have already received itMy requested resolution was met and I wanted to make sure it was documentedRegards, [redacted]
February 13, REF ID# [redacted] To Whom it may concern,We received your letter of complaint from CustomerThe customer is correct that, we should not have charged a diagnostic fee or truck charge for the second visitOur service technician was trained to charge customer a diagnostic and truck charge every timeBut in some cases like this, he obviously should not The customer never contacted us but instead just filed a complaint If she would have reached out to u$, we would have caught the error and made it right Regardless, I left message on customer’s voicemail that we will send check in mail today for $ 97.00, check # [redacted] for the refundThe technician was made aware of his mistake and retrained appropriately.Regards,Kellie W [redacted] Secretary/Treasurer Staab & Sons, Inc
Revdex.com: Hello,Matt S [redacted] called me on Friday October 30th and left a messageI called Matt back on Monday November 2nd and left a thorough message with the answering service because my call was slightly after 5pmI haven't received multiple calls, just the oneI am dedicated to resolving this issue and open to discussing with MattPlease return my call at your earliest convenience ###-###-#### I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]
I have reviewed the response made by the business in reference to complaint ID 11973073, and find that this resolution is satisfactory to me Regards, [redacted]
On Sat, Dec 5, at 1:PM, [redacted] [redacted] > wrote:Hello [redacted] Following your voicemail I tried Staab again and his staff was able to get ahold of himWe talked through the scenario and he apologizedHe refunded the cost of the service and I have already received itMy requested resolution was met and I wanted to make sure it was documentedRegards, [redacted]
February 13, REF ID# [redacted] To Whom it may concern,We received your letter of complaint from CustomerThe customer is correct that, we should not have charged a diagnostic fee or truck charge for the second visitOur service technician was trained to charge customer a diagnostic and truck charge every timeBut in some cases like this, he obviously should not The customer never contacted us but instead just filed a complaint If she would have reached out to u$, we would have caught the error and made it right Regardless, I left message on customer’s voicemail that we will send check in mail today for $ 97.00, check # [redacted] for the refundThe technician was made aware of his mistake and retrained appropriately.Regards,Kellie W [redacted] Secretary/Treasurer Staab & Sons, Inc
Revdex.com: Hello,Matt S [redacted] called me on Friday October 30th and left a messageI called Matt back on Monday November 2nd and left a thorough message with the answering service because my call was slightly after 5pmI haven't received multiple calls, just the oneI am dedicated to resolving this issue and open to discussing with MattPlease return my call at your earliest convenience ###-###-#### I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]
I have reviewed the response made by the business in reference to complaint ID 11973073, and find that this resolution is satisfactory to me Regards, [redacted]