Dear Mr [redacted] : Our position is that the $goodwill gesture is final resolution for inconveniences incurredThis is from [redacted] and from Lewis & MichaelIt is against the [redacted] tariff for carriers to reduce the transportation linelaul on services providedThe $offered as a goodwill gesture, is just exactly thatA fair and reasonable goodwill gesture offered on the agents behalf for inconveniences incurred as amiable resolution.There have been absolutely no falsified paperwork and you were given copies of everything we haveWe would in no way seek to deceive our customers All paperwork is signed by you in agreement to terms Our records indicate that your shipment was released under the Assured Price Protection (APP) Program Under the Assured Price Protection (APP) Program, the APP binding charges are compared to the tariff charges for the actual weight and services and the lower of the two amounts will be the charges dueThis estimate is based on the articles and services listedThe APP binding charges shown for this shipment will apply and will be binding on [redacted] unless additional charges (based on the tariff rates in effect on the date of this estimate) will be added to the APP totalIn addition to all other charges due at the time of deliver, all charges for additional services not included in this estimate requested after the bill of lading is executed will be due, as will charges for additional services required due to impracticable operations, as defined in ***’ tariff (which include destination shuttle service or unanticipated destination SIT), subject to a maximum of 15% of all other charges due at deliveryYou will be billed for any balance in excess of the 15% after delivery and you will be obligated to pay the balance Being that your shipment was released under the APP Program our records indicate that you were issued a refund of $based on the lower weight of the shipmentYou've received a refund on the lower estimate of $551.83, as well as $for delay compensation, and $on your Loss and Damage ClaimThe $offered as a good will gesture is final resolution, contingent upon the return of the signed releaseThis is the final correspondence in this matterLewis & Michael wish you well and consider this matter closed.Noah O [redacted]
We regret that [redacted] has filed a complaint with the Revdex.com L [redacted] & Michael & Michael has always strived to prove excellent service to our customers and work with them it there are any problems before, during, and after the move is completed Some major quality control changes were made after reviewing [redacted] ***’s complaint and his suggestions to improve our operations The first part of [redacted] ***’s Desired Settlement is a personal apology from David L*** We feel that has been accomplished through emails (dated 9/and 9/5) from David L [redacted] to [redacted] *** The other part of [redacted] ***’s Desired Settlement is time and expense for multiple trips to the moving company Since [redacted] ***’s shipment was handled through the Military system, any claim for damages or any type of expenses should be submitted through the Military using the [redacted] *** Again, please accept our apology for the problems you have encountered during your move
We value the feedback from every customerIt is unfortunate that there was an issue with this shipment, and Lewis & Michael IncAs well as [redacted] have attempted to rectify this situation with Mr [redacted] On the day that this shipment was to be loaded there was a traffic jam from Cincinnati to Mr [redacted] residence This did delay the start of the moveOnce the loading began Mr [redacted] stated that he wanted to assist with the loadingOur driver instructed that he appreciated the help but it was unnecessaryMr [redacted] insisted upon helping and began to bring boxes out and setting them at the end of the rampThis unfortunately slowed down the process as we have a system for loadingMr [redacted] was alarmed that it was taking more time than expected and called into our main office and spoke with our president personallyOur president then sent out two additional movers to assist This brought the total to One of the movers who was sent out broke his ankle on the job and had to be sent for medical care Bringing the total to moversGiven the weight of the shipment and due to the fact that we were supposed to do very little packing we should have had ample timeUltimately our driver had to do additional packingAlthough things could have gone better, we attempted to rectify this situation with Mr [redacted] To that end, [redacted] acting on our behalf has paid Mr [redacted] for a righteous Damage claim of Atlas has paid a delay claim in the amount of Mr [redacted] sent in an over payment so when accounting caught this , Mr [redacted] was issued an overage payment of Mr [redacted] asked to be compensated for the labor that he provided of his own volition to our crew and although this was not necessary, as a sign of goodwill and purely as a function of customer service Atlas offered Mr [redacted] dollarsThis is the maximum amount that Atlas can offer in goodwill He rejected this offerWhen Lewis & Michael was made aware I authorized Atlas to offer him an additional as a goodwill gesture from Lewis & MichaelMr [redacted] rejected this offerUnfortunately this is the final offer tenderedWe have attempted to rectify this situation with Mr [redacted] At this time we must respectfully deny any further compensation beyond the monies already paid and offered to Mr [redacted] I have included a portion of the federal law that covers the rebating of chargesFederal law requires all carriers to have a tariff in place for the transportation of household goods and bill in accordance with their tariff (U.S.C§ 13702) These tariffs are subject to the approval of the federal government and carriers are required to follow them accordingly It is illegal for a carrier to give a rebate for services provided (U.SC§ 14903) In fact, it is illegal for a shipper to even request such a rebate (U.S.C§ 14904(b)(2)) Federal law requires a carrier to collect all amounts due for the services provided (U.S.C§ 13702(a)(2)) If carriers did not do this, they would be providing an illegal rebate.We wish Mr [redacted] the best, and hope that we may conclude this unfortunate circumstance with settlement offer, and response through the Revdex.com.Respectfully,Noah O [redacted] Lewis & Michael Inc.937-252-
I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me. I will report back and file another complaint if the Louis and Michael counter claim will be below full market value
We regret that [redacted] has filed a complaint with the
Revdex.com. L[redacted] &
Michael & Michael has always strived to prove excellent service to our
customers and work with them it there are any problems before, during, and
after the move is completed.
Some major...
quality control changes were made after reviewing
[redacted]’s complaint and his suggestions to improve our operations.
The first part of [redacted]’s Desired Settlement is a
personal apology from David L[redacted]. We
feel that has been accomplished through 2 emails (dated 9/2 and 9/5) from David
L[redacted] to [redacted].
The other part of [redacted]’s Desired Settlement is time and
expense for multiple trips to the moving company. Since [redacted]’s shipment was handled through
the Military system, any claim for damages or any type of expenses should be
submitted through the Military using the [redacted].
Again, please accept our apology for the problems you have
encountered during your move.
Dear Mr. [redacted]:
Our position is that the $400 goodwill gesture is final resolution for inconveniences incurred. This is 200 from [redacted] and 200 from Lewis & Michael. It is against the [redacted] tariff for carriers to reduce the transportation linelaul on services provided. The $400 offered as a goodwill gesture, is just exactly that. A fair and reasonable goodwill gesture offered on the agents behalf for inconveniences incurred as amiable resolution.There have been absolutely no falsified paperwork and you were given copies of everything we have. We would in no way seek to deceive our customers . All paperwork is signed by you in agreement to terms.
Our records indicate that your shipment was released under the Assured Price Protection (APP) Program.
Under the Assured Price Protection (APP) Program, the APP binding charges are compared to the tariff charges for the actual weight and services and the lower of the two amounts will be the charges due. This estimate is based on the articles and services listed. The APP binding charges shown for this shipment will apply and will be binding on [redacted] unless additional charges (based on the tariff rates in effect on the date of this estimate) will be added to the APP total. In addition to all other charges due at the time of deliver, all charges for additional services not included in this estimate requested after the bill of lading is executed will be due, as will charges for additional services required due to impracticable operations, as defined in [redacted]’ tariff (which include destination shuttle service or unanticipated destination SIT), subject to a maximum of 15% of all other charges due at delivery. You will be billed for any balance in excess of the 15% after delivery and you will be obligated to pay the balance.
Being that your shipment was released under the APP Program our records indicate that you were issued a refund of $551.83 based on the lower weight of the shipment. You've received a refund on the lower estimate of $551.83, as well as $981.73 for delay compensation, and $184.02 on your Loss and Damage Claim. The $400 offered as a good will gesture is final resolution, contingent upon the return of the signed release. This is the final correspondence in this matter. Lewis & Michael wish you well and consider this matter closed.Noah O[redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: 10850638
I am rejecting this response because:Lewis and Michael falsified papers, plain and simple. Ask the many witnesses of that move. There were 3-5 [redacted] employees of Lewis and Michael or [redacted], [redacted], [redacted], pick one or many.All the other responses about weight adjustments, delay claims have ZERO application to this response, and is merely sympathy attempt on behalf of Lewis and Michael. The focus is on the fact the shipper did less than they said they did, period. Has Lewis and Michael gathered written statements from their employees to reflect the story? Noah O[redacted] sits behind a desk at an office, he was not on site, didn't conduct an interview of their employees, didn't even talk to the driver (stated himself on the phone). How in the world does Noah O[redacted] know what happened?!Yes this is my final response as well. I ask Revdex.com to work with the Ohio Attorney General's office in a follow up on the complaint I sent to them.
We value the feedback from every customer. It is unfortunate that there was an issue with this shipment, and Lewis & Michael Inc. As well as [redacted] have attempted to rectify this situation with Mr [redacted]. On the day that this shipment was to be loaded there was a traffic jam from...
Cincinnati to Mr [redacted] residence. This did delay the start of the move. Once the loading began Mr [redacted] stated that he wanted to assist with the loading. Our driver instructed that he appreciated the help but it was unnecessary. Mr [redacted] insisted upon helping and began to bring boxes out and setting them at the end of the ramp. This unfortunately slowed down the process as we have a system for loading. Mr [redacted] was alarmed that it was taking more time than expected and called into our main office and spoke with our president personally. Our president then sent out two additional movers to assist This brought the total to 5. One of the movers who was sent out broke his ankle on the job and had to be sent for medical care. Bringing the total to 4 movers. Given the weight of the shipment and due to the fact that we were supposed to do very little packing we should have had ample time. Ultimately our driver had to do additional packing. Although things could have gone better, we attempted to rectify this situation with Mr [redacted]. To that end, [redacted] acting on our behalf has paid Mr [redacted] for a righteous Damage claim of 184.02. Atlas has paid a delay claim in the amount of 981.73. Mr [redacted] sent in an over payment so when accounting caught this , Mr [redacted] was issued an overage payment of 551.83. Mr [redacted] asked to be compensated for the labor that he provided of his own volition to our crew and although this was not necessary, as a sign of goodwill and purely as a function of customer service Atlas offered Mr [redacted] 200.00 dollars. This is the maximum amount that Atlas can offer in goodwill. He rejected this offer. When Lewis & Michael was made aware I authorized Atlas to offer him an additional 200.00 as a goodwill gesture from Lewis & Michael. Mr [redacted] rejected this offer. Unfortunately this is the final offer tendered. We have attempted to rectify this situation with Mr. [redacted]. At this time we must respectfully deny any further compensation beyond the monies already paid and offered to Mr [redacted]. I have included a portion of the federal law that covers the rebating of charges. Federal law requires all carriers to have a tariff
in place for the transportation of household goods and bill in
accordance with their tariff (49 U.S.C. § 13702). These tariffs are
subject to the approval of the federal government and
carriers are required to follow them accordingly.
It is illegal for a carrier to give a rebate for
services provided (49 U.S. C. § 14903). In fact, it is illegal for a
shipper to even request such a rebate (49 U.S.C. § 14904(b)(2)).
Federal law requires a carrier to collect all amounts
due for the services provided (49 U.S.C. § 13702(a)(2)). If carriers
did not do this, they would be providing an illegal rebate.We wish Mr [redacted] the best, and hope that we may conclude this unfortunate circumstance with settlement offer, and response through the Revdex.com.Respectfully,Noah O[redacted]Lewis & Michael Inc.937-252-6683
Dear Mr [redacted] : Our position is that the $goodwill gesture is final resolution for inconveniences incurredThis is from [redacted] and from Lewis & MichaelIt is against the [redacted] tariff for carriers to reduce the transportation linelaul on services providedThe $offered as a goodwill gesture, is just exactly thatA fair and reasonable goodwill gesture offered on the agents behalf for inconveniences incurred as amiable resolution.There have been absolutely no falsified paperwork and you were given copies of everything we haveWe would in no way seek to deceive our customers All paperwork is signed by you in agreement to terms Our records indicate that your shipment was released under the Assured Price Protection (APP) Program Under the Assured Price Protection (APP) Program, the APP binding charges are compared to the tariff charges for the actual weight and services and the lower of the two amounts will be the charges dueThis estimate is based on the articles and services listedThe APP binding charges shown for this shipment will apply and will be binding on [redacted] unless additional charges (based on the tariff rates in effect on the date of this estimate) will be added to the APP totalIn addition to all other charges due at the time of deliver, all charges for additional services not included in this estimate requested after the bill of lading is executed will be due, as will charges for additional services required due to impracticable operations, as defined in ***’ tariff (which include destination shuttle service or unanticipated destination SIT), subject to a maximum of 15% of all other charges due at deliveryYou will be billed for any balance in excess of the 15% after delivery and you will be obligated to pay the balance Being that your shipment was released under the APP Program our records indicate that you were issued a refund of $based on the lower weight of the shipmentYou've received a refund on the lower estimate of $551.83, as well as $for delay compensation, and $on your Loss and Damage ClaimThe $offered as a good will gesture is final resolution, contingent upon the return of the signed releaseThis is the final correspondence in this matterLewis & Michael wish you well and consider this matter closed.Noah O [redacted]
We regret that [redacted] has filed a complaint with the Revdex.com L [redacted] & Michael & Michael has always strived to prove excellent service to our customers and work with them it there are any problems before, during, and after the move is completed Some major quality control changes were made after reviewing [redacted] ***’s complaint and his suggestions to improve our operations The first part of [redacted] ***’s Desired Settlement is a personal apology from David L*** We feel that has been accomplished through emails (dated 9/and 9/5) from David L [redacted] to [redacted] *** The other part of [redacted] ***’s Desired Settlement is time and expense for multiple trips to the moving company Since [redacted] ***’s shipment was handled through the Military system, any claim for damages or any type of expenses should be submitted through the Military using the [redacted] *** Again, please accept our apology for the problems you have encountered during your move
We value the feedback from every customerIt is unfortunate that there was an issue with this shipment, and Lewis & Michael IncAs well as [redacted] have attempted to rectify this situation with Mr [redacted] On the day that this shipment was to be loaded there was a traffic jam from Cincinnati to Mr [redacted] residence This did delay the start of the moveOnce the loading began Mr [redacted] stated that he wanted to assist with the loadingOur driver instructed that he appreciated the help but it was unnecessaryMr [redacted] insisted upon helping and began to bring boxes out and setting them at the end of the rampThis unfortunately slowed down the process as we have a system for loadingMr [redacted] was alarmed that it was taking more time than expected and called into our main office and spoke with our president personallyOur president then sent out two additional movers to assist This brought the total to One of the movers who was sent out broke his ankle on the job and had to be sent for medical care Bringing the total to moversGiven the weight of the shipment and due to the fact that we were supposed to do very little packing we should have had ample timeUltimately our driver had to do additional packingAlthough things could have gone better, we attempted to rectify this situation with Mr [redacted] To that end, [redacted] acting on our behalf has paid Mr [redacted] for a righteous Damage claim of Atlas has paid a delay claim in the amount of Mr [redacted] sent in an over payment so when accounting caught this , Mr [redacted] was issued an overage payment of Mr [redacted] asked to be compensated for the labor that he provided of his own volition to our crew and although this was not necessary, as a sign of goodwill and purely as a function of customer service Atlas offered Mr [redacted] dollarsThis is the maximum amount that Atlas can offer in goodwill He rejected this offerWhen Lewis & Michael was made aware I authorized Atlas to offer him an additional as a goodwill gesture from Lewis & MichaelMr [redacted] rejected this offerUnfortunately this is the final offer tenderedWe have attempted to rectify this situation with Mr [redacted] At this time we must respectfully deny any further compensation beyond the monies already paid and offered to Mr [redacted] I have included a portion of the federal law that covers the rebating of chargesFederal law requires all carriers to have a tariff in place for the transportation of household goods and bill in accordance with their tariff (U.S.C§ 13702) These tariffs are subject to the approval of the federal government and carriers are required to follow them accordingly It is illegal for a carrier to give a rebate for services provided (U.SC§ 14903) In fact, it is illegal for a shipper to even request such a rebate (U.S.C§ 14904(b)(2)) Federal law requires a carrier to collect all amounts due for the services provided (U.S.C§ 13702(a)(2)) If carriers did not do this, they would be providing an illegal rebate.We wish Mr [redacted] the best, and hope that we may conclude this unfortunate circumstance with settlement offer, and response through the Revdex.com.Respectfully,Noah O [redacted] Lewis & Michael Inc.937-252-
I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me. I will report back and file another complaint if the Louis and Michael counter claim will be below full market value
We regret that [redacted] has filed a complaint with the
Revdex.com. L[redacted] &
Michael & Michael has always strived to prove excellent service to our
customers and work with them it there are any problems before, during, and
after the move is completed.
Some major...
quality control changes were made after reviewing
[redacted]’s complaint and his suggestions to improve our operations.
The first part of [redacted]’s Desired Settlement is a
personal apology from David L[redacted]. We
feel that has been accomplished through 2 emails (dated 9/2 and 9/5) from David
L[redacted] to [redacted].
The other part of [redacted]’s Desired Settlement is time and
expense for multiple trips to the moving company. Since [redacted]’s shipment was handled through
the Military system, any claim for damages or any type of expenses should be
submitted through the Military using the [redacted].
Again, please accept our apology for the problems you have
encountered during your move.
Dear Mr. [redacted]:
Our position is that the $400 goodwill gesture is final resolution for inconveniences incurred. This is 200 from [redacted] and 200 from Lewis & Michael. It is against the [redacted] tariff for carriers to reduce the transportation linelaul on services provided. The $400 offered as a goodwill gesture, is just exactly that. A fair and reasonable goodwill gesture offered on the agents behalf for inconveniences incurred as amiable resolution.There have been absolutely no falsified paperwork and you were given copies of everything we have. We would in no way seek to deceive our customers . All paperwork is signed by you in agreement to terms.
Our records indicate that your shipment was released under the Assured Price Protection (APP) Program.
Under the Assured Price Protection (APP) Program, the APP binding charges are compared to the tariff charges for the actual weight and services and the lower of the two amounts will be the charges due. This estimate is based on the articles and services listed. The APP binding charges shown for this shipment will apply and will be binding on [redacted] unless additional charges (based on the tariff rates in effect on the date of this estimate) will be added to the APP total. In addition to all other charges due at the time of deliver, all charges for additional services not included in this estimate requested after the bill of lading is executed will be due, as will charges for additional services required due to impracticable operations, as defined in [redacted]’ tariff (which include destination shuttle service or unanticipated destination SIT), subject to a maximum of 15% of all other charges due at delivery. You will be billed for any balance in excess of the 15% after delivery and you will be obligated to pay the balance.
Being that your shipment was released under the APP Program our records indicate that you were issued a refund of $551.83 based on the lower weight of the shipment. You've received a refund on the lower estimate of $551.83, as well as $981.73 for delay compensation, and $184.02 on your Loss and Damage Claim. The $400 offered as a good will gesture is final resolution, contingent upon the return of the signed release. This is the final correspondence in this matter. Lewis & Michael wish you well and consider this matter closed.Noah O[redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: 10850638
I am rejecting this response because:Lewis and Michael falsified papers, plain and simple. Ask the many witnesses of that move. There were 3-5 [redacted] employees of Lewis and Michael or [redacted], [redacted], [redacted], pick one or many.All the other responses about weight adjustments, delay claims have ZERO application to this response, and is merely sympathy attempt on behalf of Lewis and Michael. The focus is on the fact the shipper did less than they said they did, period. Has Lewis and Michael gathered written statements from their employees to reflect the story? Noah O[redacted] sits behind a desk at an office, he was not on site, didn't conduct an interview of their employees, didn't even talk to the driver (stated himself on the phone). How in the world does Noah O[redacted] know what happened?!Yes this is my final response as well. I ask Revdex.com to work with the Ohio Attorney General's office in a follow up on the complaint I sent to them.
We value the feedback from every customer. It is unfortunate that there was an issue with this shipment, and Lewis & Michael Inc. As well as [redacted] have attempted to rectify this situation with Mr [redacted]. On the day that this shipment was to be loaded there was a traffic jam from...
Cincinnati to Mr [redacted] residence. This did delay the start of the move. Once the loading began Mr [redacted] stated that he wanted to assist with the loading. Our driver instructed that he appreciated the help but it was unnecessary. Mr [redacted] insisted upon helping and began to bring boxes out and setting them at the end of the ramp. This unfortunately slowed down the process as we have a system for loading. Mr [redacted] was alarmed that it was taking more time than expected and called into our main office and spoke with our president personally. Our president then sent out two additional movers to assist This brought the total to 5. One of the movers who was sent out broke his ankle on the job and had to be sent for medical care. Bringing the total to 4 movers. Given the weight of the shipment and due to the fact that we were supposed to do very little packing we should have had ample time. Ultimately our driver had to do additional packing. Although things could have gone better, we attempted to rectify this situation with Mr [redacted]. To that end, [redacted] acting on our behalf has paid Mr [redacted] for a righteous Damage claim of 184.02. Atlas has paid a delay claim in the amount of 981.73. Mr [redacted] sent in an over payment so when accounting caught this , Mr [redacted] was issued an overage payment of 551.83. Mr [redacted] asked to be compensated for the labor that he provided of his own volition to our crew and although this was not necessary, as a sign of goodwill and purely as a function of customer service Atlas offered Mr [redacted] 200.00 dollars. This is the maximum amount that Atlas can offer in goodwill. He rejected this offer. When Lewis & Michael was made aware I authorized Atlas to offer him an additional 200.00 as a goodwill gesture from Lewis & Michael. Mr [redacted] rejected this offer. Unfortunately this is the final offer tendered. We have attempted to rectify this situation with Mr. [redacted]. At this time we must respectfully deny any further compensation beyond the monies already paid and offered to Mr [redacted]. I have included a portion of the federal law that covers the rebating of charges. Federal law requires all carriers to have a tariff
in place for the transportation of household goods and bill in
accordance with their tariff (49 U.S.C. § 13702). These tariffs are
subject to the approval of the federal government and
carriers are required to follow them accordingly.
It is illegal for a carrier to give a rebate for
services provided (49 U.S. C. § 14903). In fact, it is illegal for a
shipper to even request such a rebate (49 U.S.C. § 14904(b)(2)).
Federal law requires a carrier to collect all amounts
due for the services provided (49 U.S.C. § 13702(a)(2)). If carriers
did not do this, they would be providing an illegal rebate.We wish Mr [redacted] the best, and hope that we may conclude this unfortunate circumstance with settlement offer, and response through the Revdex.com.Respectfully,Noah O[redacted]Lewis & Michael Inc.937-252-6683