Aloha Garbage & Recycling Company Inc

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Good afternoon,I am responding to the complaint from Mr ***, account#***.We did try to take payment from his credit card per hisrequest and the transaction was declined { we are not notified of the reason }.When payment was taken the next day when the customer called the credit cardwas
accepted and the account wasreactivated .There was a restart fee applied {as there is to all accounts whenservice has been interrupted for nonpayment}We have waived the restart feeagain {this will be the third time for Mr ***} and he has been informedthat we will not be able to do so anymore in the future.Thank youJanet

The remaining balance owed of $will be credited

Complaint: [redacted]I am rejecting this response because: when we reported our missing cans to our landlords they called aloha garbage and aloha garbage said they did not take our cans and we should look around the neighborhood for them. When I called aloha garbage after still not having cans over a month later the lady acknowledged that the landlords had called and was surprised replacement cans had not been delivered. They finally delivered the cans and proceeded to pick up our garbage two weeks in a row and then did not pick up our garbage for the next two weeks!Sincerely,[redacted]

As was stated before, we are unable to discuss the account in question prior to 08/20/15 as it was only under the home owners name. The complainant has active service with us at this time.  The home owner is welcome to call us to discuss his account at any time.Thank you

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

The account for the address in question was under the home owners name and we were unable to discuss it with the complainant. The renters name has been added to the account, service is active at this time and the roll carts have been redelivered. If you require any further...

information on the account prior to 08/20/15 ,please contact the homeowner.Thank you

The service was completed that day.