Alpen HPP

Buyers beware! This company does not stand by their products and dismisses customers for years without upholding their quality product promise. If you want the real company products check out this video:

We are a busy homebuilder in NYC Metro area. Our client wanted to purchase Alpen windows direct for their project and we agreed. The windows are ok quality. The problem is the order came in wrong. The grills were at different heights, which we really don't understand because there are 3 units side by side, and a large window came in that was ordered tempered and came in regular glass. Long story short, the service is horrendous, after a few months of waiting, Alpens third party delivery service showed up and left the crate of replacement windows in the street. We had to have carpenters go to the site, when they opened the crate, most of the replacement windows were broken. When our customer called and re-ordered, we told them to have their warranty co receive the order, they ignored us and gave the third party trucking co. our phone number. We had no choice but to go again and receive the order. When we asked Alpen for re-reimbursement for material handling and disposal of the broken windows, they refused to pay. Finally the Alpen repairman showed up, he checked what Alpen sent and said it was once again incorrect. Now we have a home nearing completion, which can not pass its final inspection because of the tempered window issue. Alpen sent an e-mail letting the customer know to deal with their repair handyman direct because thats the way they work. After this experience we will not be allowing our customers to buy any windows direct from these one off small manufacturers, (we had very similar problems with Zola, another one off manufacturer). We strongly suggest you stick with a national manufacturer with a track record and avoid the hassle of these small unreliable companies.