Alpha Electric

Our [redacted] has contacted this customer and discussed concernsCustomer agreed to $reimbursement for the damage that occurredWe certainly appreciate the feedback concerning overall communication and will dig deeper to resolve such concerns occurring in the future

I am will take their offer, but I will not use them again or will any of my family and friendsI come from a large family of first cousins, twenty aunts and uncles

I believe this to be a communication concern and breakdownThe move took place on 8/2/when the poor experience occurred When our claims manager tried calling back the phone number we had on file was disconnectedWe received the comment card and letter from this customer and our claims manager reached out by email on 8/21/We had yet to hear back from the email that was sent on 8/21/due to no phone communicationNonetheless we are willing to set an appointment to discuss concerns at the customers residence and resolve these concernsI would request either and email, or phone call to our claims manager with the information provided [redacted] ###-###-#### Ext***, or email is [email protected] will look forward to your response and help to resolve your concerns

Our *** ** *** has contacted this customer and discussed concernsCustomer agreed to $reimbursement for the damage that occurredWe certainly appreciate the feedback concerning overall communication and will dig deeper to resolve such concerns occurring in the
future

Two men and a truck has agreed to to requested settlement of $for this customer

I am will take their offer, but I will not use them again or will any of my family and friends. I come from a large family of 65 first cousins, twenty aunts and uncles.

Our [redacted] has contacted this customer and discussed concerns. Customer agreed to $150.00 reimbursement for the damage that occurred. We certainly appreciate the feedback concerning overall communication and will dig deeper to resolve such concerns occurring in the future.

I do not trust them. They lied to me on the day of the move and do not handle anything correctly. I send them a letter with the damages and I would not let them back in home. I just the amount of money I indicated in my letter for all the damages to my furniture and my collections. It will cost me a lot more since there were antiques involved.

I believe this to be a communication concern and breakdown. The move took place on 8/2/14 when the poor experience occurred.  When our claims manager tried calling back the phone number we had on file was disconnected. We received the comment card and letter from this customer and our claims...

manager reached out by email on 8/21/14. We had yet to hear back from the email that was sent on 8/21/14 due to no phone communication. Nonetheless we are willing to set an appointment to discuss concerns at the customers residence and resolve these concerns. I would request either and email, or phone call to our claims manager with the information provided. [redacted] ###-###-#### Ext[redacted], or email is [email protected]. We will look forward to your response and help to resolve your concerns.

We have every intention of refunding this customer $150 for the broken glass reported the day of the move, and an additional 10% of the bill ($84.90) totaling $234.90. The additional items that were listed as a claim from the recent letter from the customer are to be reviewed and appraised. We will not be able to proceed with the other additional items until we are contacted to open the claims process. An email and letter was sent out on 8/21/14 in place of a phone call because the contact information we had on file was disconnected. No response was made when we sent out an email and letter?
 
We apologize for any inconvenience this has caused and wish to discuss further opportunity to resolve further concerns. Please contact us either by phone or email. Thank you.